"Great service, received my order in a reasonable time period. "
"order # 9627813 on 4/11/2010 went so well I ordered again. Excellent selection, fast shipping, accurate delivery, and excellent pricing. I will order again from HiFi Sound! "
"HiFi had the best price out there on the Kicker Speakers, and shipping was very fast. AAA+++"
"Very good seller. Shipping was fast and the price was very low for the item. I will be doin business with this store again"
"I am pleased to say I had a good buying experience from hifi sound connection. The shipping was free for my item, and arrived very quickly. I would glady buy from hifi sound connection again! In fact, I plan on buying again in the next week!"
"Absolutely, the worst car audio/electronics seller I've ever dealt with! In case you don't want to read through the whole explanation, here is a quick breakdown of the issue:
-I ordered a ported box with 2 15" subs...it's been 1 month and 3 days and I still have not received my order
-I have called over 100 times and spoken with the reps at least 2 dozen. The reason why the called number is so much higher is because there is a 95% chance that you will not get to talk to anyone.
-Customer service is absolutely terrible, I honestly have never experienced such awful customer service from any company, including ebay sellers! If you don't believe just look at the reviews. All the good reviews are from people who got their stuff without issue. All the bad reviews are from the poor souls who had to deal with Ben and Yensay, who I believe are the only two employees in customer service. In other words, if you have an issue with your order (damage, wrong product, return, etc) that's when you are guaranteed to have a bad experience.
So here's my story, I placed my order and it shipped out quickly (the only good things about this company is that shipping is prompt and the prices are good). The shipment arrived completely demolished, the box was dented and cracked in several places, one sub did not work at all, the other had a cracked face plate. It's insured so no worries, another one was shipped out the next day. I also asked to pad the box better, it is literally a cardboard cover around the box, no padding whatsoever. Second shipment arrives in worse shape than the first...and no padding like I asked. I call them up again and this is where things went downhill. They say they will ship out another but it didn't happen. After a few days I call and they told me it's because the subs are out of stock, two weeks until they're back in. They end up shipping the box which by some miracle comes undamaged. Now the subs, 2 weeks goes by and nothing. The worst part is that whatever is going on (delayed shipment, weren't on the truck, etc) they never inform you by email or phone. So you have to call and good luck if you can get through...there have been times where I had to call 50 times in a row to get through! And of course they are never apologetic and never helpful. They tell you it will ship and nothing happens so you try to call again and start the fun all over. Now they say they'll send out an older version of my subs, which means I paid for the 2010 version and am receiving the 2007s. So in the end the 30 or 40 bucks that I saved by buying through them actually cost about 10 hours of emailing and phone conversations...so not a good deal! They could learn about customer service from Crutchfield. Just stay away from these guys, terrible experience and no effort from customer service to try to reconcile their poor service. If you do order from them, pray that you have no problems because you are headed down the road to unfathomable stress! "
"I wasn’t impressed by some of the reviews this company was getting, but I decided to take a chance. I ordered an American DJ UV Panel (refurbished). When it arrived it was obvious that whoever packed it in the original box basically threw it in. Then they dumped that box into another box for UPS. They dropped a couple of useless pieces of styrofoam in that, again, did nothing to cushion the unit from movement. With no cushioning it arrived with 2 of the 4 bulbs busted, but otherwise in working condition. I sent pictures of the broken bulbs and asked for replacements. They indicated they had no replacement bulbs, but would send another unit. I explained that the unit worked fine, and if they had a replacement unit they could simply remove two of the bulbs and send them. They then notified me they were making a damage claim with UPS. I suspect HiFi was actually responsible for the damage by their lackadaisical approach to packing, but a few days later a replacement unit arrived and a note was stuck to my door telling me UPS needed to pick up the original package. I sent a message to HiFi explaining that it was going to cost me time and materials to pack the original unit responsibly and return it. I also asked if they wanted the broken bulbs shipped with the unit. I asked what they would sell the original unit for – less the price of the 2 broken bulbs and all I got back was a reply to return the unit – it should cost me nothing. No answers about the broken bulbs – no answer to a price for not having to ship it back – no acknowledgement that it takes time and cost for bubble wrap and packing tape and styrofoam peanuts to package the item as it should be packed for shipping. Believe me, this is simply a short summary of all the correspondence that happened. I don’t believe their customer service personnel understand English very well. You can tell by their responses that they don’t understand or pay attention to the content of your messages. I will not place any more orders with them. Good luck dealing with Ben or Yensay.
May 26 - Follow-up - I actually received a phone call from Ben and he was pleasant and explained all the things behind the scenes that were not being communicated in e-mails. We worked out a win-win solution and I am satisfied that their intentions for good service at HiFi are sincere. The problems were caused by parties outside either of our direct control and HiFi is working to prevent the same situations from happening in the future. "
“Hello,
We are terribly sorry for any trouble you may have had with our customer service. I filed the damage claim because the unit worked when it left our warehouse and did not work properly when it arrived to you. Obviously something happened while the package was in transit to cause the unit to not work. If it is due to the warehouse employee not packing it properly UPS will tell us that. That is why we file a claim. We did not have any spare bulbs available at the time of you needing the bulbs. As I had stated before it would have been weeks before the new bulbs would have shipped and I did not want to have you wait 2 weeks for bulbs when I could handle the situation more easily by filing a claim and sending out a replacement. ”
"I ordered the MTX Thunderform sub box from HIFI Sound Connection for my Ford Focus and could not be more pleased! I knew there would be a wait due to the manufacturer to make the product. I was surprised a week early from the outstanding communication from HI Fi Sound Connection that my product was on its way. Order time to my door was 2 weeks.I opened the well packaged product to find my MTX thunderform in perfect shape with a MTX thunder 4500 subwoofer installed! although the speaker was installed upside down, it didnt take long to straighten it out.anchoring the box was super easy and the fit was like a glove. When i hooked it up to my JH 600 MTX Jackhammer amp the result was absolutely impressive! This Thunderform slams! I dont know if i can say enough, but if you want bass, you will definitely not be dissapointed with the thunderform! This box fits into the unused space of the driver side rear cargo area and when secured, you hardly lose any valuable cargo space. I am a happy Customer, and my shopping experience with MTX and HI FI Sound Connection i definitely recommend to anyone with Audio needs!
Thank you so much HI Fi sound connection!
You were a great asset and contributer to my awesome stereo system!
PS, MTX Rocks!
Ryan Christensen"
"HiFi Sound Connection has very good service, and fast shipping, and is a trusted seller in my book,I will buy again from this company."
"Early this month I ordered a subwoofer through hifisoundconnection.com -- I needed a specific subwoofer for my car (wattage and size issues).
A few days later I receive an email from "Ben" that my sub is out of stock and that I have the option to cancel or buy a different sub. I email him back that I'd like to cancel. He delays me by offering me another sub of wildly different wattage and size. I tell him to cancel. The next day I get another email from a different rep who offered me another sub--- I email him back, asking once again to cancel.
I then receive an email from Ben on May 6th (I've got the email) stating that he would cancel my order and make "sure" that it doesn't ship out. On May 7th I remind him to also please refund my card (since it had already been charged).
On May 12th they ship out a sub anyways. I inform Ben of the mistake and he doesn't respond. On May 18th I receive the sub and email Chris that I wish to send it back. I canceled this order on May 6th and he confirmed it. Now he is (quite rudely) saying that I need to pay a restocking fee and shipping. I feel that this is completely unfair, seeing as this wasn't even my error. I canceled this item well before the date you shipped it and even received confirmation from your customer service rep."
“Hello,
I apologize for any confusion with your order. Your order was sent over to another facility for dropshipment. Once the order is sent over it is nearly impossible to stop the shipment. Please contact our returns department for an RA number so we can resolve the issue for you.”
"Excellent product @ great price, works fine. Also the shipping time of these guys was super fast with an excellent comunication, awesome!!!"
"I ordered a dual 12" vented subwoofer enclosure from HiFi Sound Connection. They sold it to me for a very low price and shipped it free of charge. Their customer service and communication through the whole transaction was excellent. I give the whole experience an A+!"
"Terrible customer service. Ordered 13 different items with 1 or more pieces of each (26 total). Order delivered with one item missing. Paperwork said it was to be shipped separately. Okay, still waiting on that one. The worse part is that I ordered 10' of 4 gauge power wire. They sent me 0 gauge. Called them to inform them of the problem. Since the 0 gauge was more expensive, they were all to quick to send UPS out to pick up the item. Sent me a replacement and now I get 4 gauge ground. Not only can the not tell the difference between 0 and 4 gauge, they can't tell the difference between red and black. Contacted them again and they said they would send me a form in my e-mail to fill out. I filled it out and they send me an RA number saying it's my responsibility to ship the wire back. Wasn't my mistake so how am I responsible for shipping it back? Brought this to their attention again and they said I could dispose of the incorrect wire and that they were considering the order complete. Excuse me? Where's the correct wire I ordered? Where's the other missing part? I keep getting a run around on both e-mail and phone. I will never do business with them again and I will inform all my friends and forum colleges to steer clear of them.
UPDATE: Yes, I am now in contact with Ben who has been a lot more helpful to the situation. He has promised to send the correct wire and offered a alternative part for the one that apparently is on back order. I so tire of parts ordered being on back order. Once I receive these, I will update the review."
“I am sorry to hear you had a bad experience with our customer service. We are allowing you to keep all the extra wire we have sent you for no charge along with sending out the correct wire. Once we receive a response to our previous email we will be able to send out the correct wire. Please contact us at 1-877-275-4434 if you have anymore questions”
"I have ordered from HiFi several times and I have always been pleased with thier service and shipping times. They have excellent pricing and for the most part free shipping. "
"Great Price. Fast Shipping and Good communication. When I buy again I will use HiFi Sound again."
A rep from HiFi Sound Connection, hifisound, has responded:
“Hello,
Sorry you had trouble with the customer service. It is difficult to ship and item of that size and weight via UPS. If we wanted to to make it in time and in one piece every time we could ship freight but we would then have to charge customers $300+ for shipping charges. Our goal is to offer the best prices possible and shipping packages via freight would cause shipping charges to be outrageous. ”