"DO NOT ORDER FROM THIS COMPANY! I placed an order almost a year ago and still have not received all my products. I am missing a $70 that NEVER shipped and they said it was on backorder. How can something be on backorder this long? I called about the order and they hung up on me and blocked my number from calling! I guess thats why their grade is an F with the BBB. "
"Well described, shipped promptly, good communication, overall excellent!"
"HiFi Sound Connection has great customer service, amazing deals, super quick shipping..... highly recommended!!!!! "
"great products at a great price. Their comunication is outstanding! No guess work with these guys, they kept me updated all the way up to delivery of my Subwoofer. Very personable!!!!"
"Hifisoundconnection was absolutely a pleasure to deal with. Item was exactly as listed, communication was abundant, and shipping was fast. I would not hesitate to deal with them again!"
"I bought a Refurbished Kicker ZX1000 from hifisound only to have it go defective from the get go. I paid for it to be RMA'd back to hifisound Dec. 23rd, 2009 They recived it January 5th, 2010. It's now January 20th and i'm yet to here the status of my order. They keep telling me they are backed up from christmas but are yet to give me an ETA when my amplifer will ship. Not getting a good customer service vibe off of this company. Would not use them again....At this point, unless I can get some communication going on the status of my exchange."
"I ordered audio equipment from this site because they had the best price (not always the best thing). When I placed the order, the link to track the shipments showed all the items that I ordered as shipped. I received the shipment, but only 1 of my items arrived. I began the process of trying to call (HUGE JOKE); never got to speak to anyone. Sent emails (three) before I got a response. The response said, Oh, these items had to be ordered, will send a time of arrival when they are shipped. Waited two weeks...decided to cancel the order; requested by email & phone (I don't know how my husband got through) to get credited for the unreceived items. Here it is two weeks later and sending another email letting them know I am going to report them to BBB! This is absolutely unacceptable. DO NOT BE FOOLED BY THE PRICES...IT IS NOT WORTH IT!!!"
"The company had sent me the wrong items I called as soon as received and they overnight'ed the correct item free of charge. I was VERY pleased with this and have recommended this company to all my friends and will be using them again for any audio web shopping."
"Super duper quadruple horrible customer service. If you ever RMA anything to them, they will delay it for weeks and lie to you about shipping date. If you want better service I suggest you order elsewhere because these guys will treat you like crap. Stay away."
“We can not send you new product until you send us the original item back which we did as soon as it arrived here. Also we did not blow the item, you did. We sent your original order within hours of your purchase at a price several $100s under retail. I am sorry again you had a warranty issue but we did everything possible to help you here.
Regards,
Darren”
"They were very responsive to my questions and the shipping time was fast. The product arrived exactly as described in the desription. GREAT SELLER!!!"
"well-built enclosure. great price. fast shipping."
"Got a amp at a really cheap price BUT...They have HORRIBLE customer service and wont back up any warranty what so ever. Just try calling them. All you will get is an answering machine or a jerk that wont help you with anything. Just says sorry. I will NEVER EVER buy from this company again.
BAD HORRIBLE AWEFULL PIECE of JUNK COMPANY
Reply to HIFI:
So maybe you shouldn't put TWO YEAR WARRANTY in your item description.... Just Maybe...
Seriously come on. If it is in your description you should honor that and take care of your customers.
Just so everyone knows HIFI said they were out of stock and you can still find the BAMF 4000/1 amp in their store AND GUESS WHAT!!! WITH A TWO YEAR WARRANTY.
ILL NEVER BUY FROM HIFI AGAIN. NEVER"
“Hello,
I am sorry to hear you had a bad experience with our customer service. The item you ordered was covered under a 1 year manufactures warranty therefore it is not covered after that 1 year period.”
"I placed several orders in December with hifi. One order was for a Kicker DC12 2 ohm cabinet. They shipped me a DC124 which is a 4 ohm cabinet. I tried calling and left voice mails. Not one call back from them. So, I email the issue to them. The first reply from them tells me that I didn't buy it from them so they can't help me. I email them a copy of the invoice. Tony plies that I do not need to worry, that it is indeed 2 ohm. I email him back that it says 4 ohm on the connector and that the part number on the box is 07DC124..which is 4 ohm. He replies back that it wired for 2 ohm. So, I get my fluke multi meter and check..it is 4 ohm. I used my borescope to look inside the port hole and the speakers are 8 ohm. according to Kickers website these cannot be wired for 2 ohm. Tony replies to return it and they will refund my money minus shipping and restock fees, since I do not want to believe him. I also email Tony pictures of my meter hooked up and reading 3.9 ohms.
Update....just got an email from "Darren" saying they shipped me the wrong subs and they would either ship me the correct ones or issue a full refund. I asked for the correct ones. I will update as soon as something happens.
update: "Darren" emailed me yesterday saying the correct one was being shipped out today(yesterday) I requested the tracking number. I have not gotten any response since then.
Seems that people associated with HiFi are posting the positive feed back on here...look at the pattern of the positive reviews
UPDATE:01/13/2010 I finaly received the correct sub cabinet. WIll I but from them again? Probably not..Thanks to the way I was originaly treated it just isn't worth it... I shouldn't of had to spend hours of my time trying to get HIFI's mistake fixed..."
"You guys are legit. No problems to report. keep up the good work HIFI."
"this is a wonderful seller. fair fast and best pricing. would highly recommend this seller. will do business again. thank you much aaaaa"
A rep from HiFi Sound Connection, hifisound, has responded:
“Hello,
I am sorry on of your items was backordered from the factory. We sent your other items right away and offered to cancel and refund the others or gave you the option to wait. When asked to be refunded we did so right away. Again I am sorry we were out of stock of that one item on your order.
Regards,
Darren”