"Purchased item on March 27th. On April 7th I had not received the item so I checked for tracking information on their website. The tracking info was blank so I sent an email request asking for tracking numbers and carrier. I received an email response on 4/9 stating that the merchandise would be shipped "early the following week" and to please be patient. TWO WEEKS after purchase they still had not bothered to ship my item? Order was canceled and request for refund sent. I'll purchase a similar item locally thank you. Do NOT recommend this company due to slow shipping. "
"I purchased the PX-1 Power Pet Door and was so pleased, until the collar sensor stopped working after 2 months. It also works only a few inches away from the door and at certain angles - no matter the setting on the door, which seems to be a gimmick. The door itself is great so far. My dogs love it and now go in and out much more often. I love the energy efficiency and the fact that no animal or anything else without the sensor can come in the house. It is well sealed and keeps the elements and cold/heat out much better than a regular pet door. When the collar stopped working I had to revert to the interior door that has a flap type dog door installed and leave the exterior door open that has the power door in it. (this would not work for people with one door that leads directly to the house!) I had no extra colar sensors. I now have purchased four more sensor collars (Sam's Club Online - much better prices) so that I have extras (two dogs). I love the concept and the door enough to put up with the collar. If they could perfect the collar sensors, they would have a GREAT hit. Right now it is not a 100% reliable product, there is a point when the dog(s) will probably be shut in or out of the house - not a big deal where I live in the very moderate temperate climate of the SF Bay area and I have a covered patio behind the pet door, but for really cold or hot climates, it would make me a bit nervous. This is probably the reality of any type of electric dog door with a sensor or magnet. Overall I would say the benefits and ease of use of the door outweigh the negative of the collar sensor issues. UPDATE: June 2008 - I have now had the new sensors for 6 months and they are still working perfectly - love the door and now love the sensors. My boys are very happy and absolutiely love this door and the freedom it gives them."
"I ordered a High Tech Pet Large Electronic Pet door from PetSmart.com. Within 1 year I have had 3 doors replacement because the doors stop working after a few months. PetSmart is refunding my money because I do not feel the need to try a 4th High Tech Pet door after 3 did not work properly. My problem is this is not a item you can just get a refund for and financially be made whole again.
I am still stuck with a huge hole in the side of my house."
"I bought the Power Pet door from High Tech Pet Store several months ago. The product is simply wonderful. We received it in record time. It was very easy to install. It works like a charm and our dogs are crazy about it. No problems in rain, wind or cold. The insulation factor of the power pet door is great. It's air tight even in heavy wind. It has also survived half a dozen torrential rainstorms without any problems. Most impressive of all Lady and Tramp our extremely precocious labs have not been able to damage it and believe me they've tried. Great product, great delivery, great customer service. High Tech Pet is an A1 online merchant! Highly recommend."
"I have been a customer of High Tech Pet Store since 2001. They have always dealt with the highest level of honesty and integrity. I think their products truly are ingenious and have proved to be very usful to our family and our pets. We purchased the Power Pet Door and later the Humane Contain electronic fence. We are very impressed and pleased with both products. We have had no problems and on a couple of occasions I called for technical help. I found the staff to be extremely knowledgeable about the products and about pets and pet training in general. Also, there couldn't be a more pleasasnt group of people to speak with. My wife and I highly recommend this company and their products. They are an internet merchant you can trust and rely on. "
"High Tech Pet is simply the best online company I have ever delt with. I orderd the Power Pet fully automatic pet door. It arrived in record time and has worked flawlessly. Admittedly, I was a little skeptical about spending 350 dollars on a pet door, but this door has literally changed our lives! It was very easy to install and it really does work like magic. Lady, our dog, figured out how to use it in about three minutes and she loves it. Now, she lets herself in and out and we don't have to worry about strange animals coming in her door. It's well built and works quietly. The insulation factor is also a big plus since it gets quite cold and windy here. We highly recommend this product to dog lovers who what their lives back!"
The company has been just great to work with. I feel that they are honest, professional, customer service oriented and they really know their stuff! I would not hesitate to purchase from them again.
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"This is simply the best online retailer you will find! I bought their power pet door and have been absolutely amazed and impressed with its performance and quality. I recommended it to my son who also bought one and has had exactly the same experience. The customer support staff is easy to reach and very helpful. My son needed the product shipped to an APO. The company knew exactly how to get it there by the fastest way. He also received a discount since I referred him. All in all a great experience and great products. I would not hesitate to make additional purchases from or refer my closest friends to this company. Finally, an online company who does what they say and sells products that live up to their claims. This is a great find!"
"I ordered the Power Pet door from High Tech Pet Products. This is simply the greatest pet product I have ever seen! It was easy to install. It works quickly and quitely. It it air tight and it has worked reliably without a single hitch. Best of all, our two Great Danes just love it. This product has actually changed our lives. No more getting up at all hours to let the dogs in and out. We definately recommend this product and company to all our friends."
"I bought the Large Electronic Door. I would not recommend this product. After 3 months of use the door no longer closes. The company has told me for 3 months that they would replace the door when a new shipment of circuit boards arrives. Every month it's the same story. "
"I had a very positive experience with High Tech Pet Products. I ordered a bark stop collar and it was shipped very quickly to me. The collar has worked great to stop my dog from barking. The only problem I had was the collar came loose around my dog's neck but I easily fixed it by tying a knot by the latch so it can't move. I would highly recommend this company and it's products to my friends and family members."
"I got my product quickly and got a response in the time stated when I had a question regarding the product. I appreciate my questions being answered by an actual technician who knows how the product works, especially since my request was #14,429. Yikes, can you imagine having to return that many e-mails?! I've had a good experience wit this company and would order again from them."
"Really stand behind their product! Got the Power Pet door and love it!"
"I've ordered both the high tech pet door and and extra collar. I am EXTREMELY pleased with the product and can't imagine being without it. My dog refused to use other types of doors, but he seems to actually enjoy this one - he shows off when people visit!
My order delivery on the door was a bit slower than I expected, but the door had recently shown on HGTV and I'm sure they were deluged with orders. When I ordered a pet collar, it came right away. I also notified them that my first pet collar had broken and they shipped a replacement right away.
I am well pleased, and wouldn't hesitate to order from Hi Tech pet products again! "
"I had a great experience with Hightechpet!!! My product was ordered and delivered to me in a timely manner! They gave me many options to choose from and all had better prices then any other place I looked. Thank you Hightechpet!!! "
"I purchased my 2nd Terminator 2 Bark collar for a cattle dog that was born deaf. Originally the first one malfuntioned. They sent the replacement with no problem. It worked great until my rottie was playing to ruff and distroyed it, but not before it did it's job. He quite barking all the time. Since then he started up again. No questions who I would go to again. High Tech Pet. I rec'd it and I'm very pleased. Patti Williams (OakLeaf Ranch) California"