"It was a very smooth transaction and we received everything on the promised date. The overall experience was just great."
"Great innovative products!! Item arrived perfect and worked out great!! Customer service was very helpful!!"
"We found the Sofa Scram to be just what we saw on T.V. (we saw it first on "I Saw That" 0n HGTV. It has been completely effective at keeping our very smart, but persistant, Border Collie/Aussie "Fiona" off of our brand new leather furniture! The sound it makes is much like the sound our smoke detector makes when the auxillary battery is running low. The sound is very intense, but quits immediately when the dog gets off. We can even just set the Sofa Scram on the furniture now without always turning it on. Thannk You!"
"I bought the Human Contain system and Power Pet door and it is fantastic. It is ideal for the harsh conditions that we experience here in Wisconsin, and my dog loves it. In fact when I showed my products to a co-worker, he purchased the same products that I own, so now we can bring our dogs over to each others house and have less anxiety about were and what are dogs were doing! The customer service is prompt, courteous and generous. High Tech Pet will always have loyal customer from our family."
"This was the third order and I have had no problems with this company
all questions were answered within 2 working days despite the time differences"
"I was very happy with the Terminator 2 bark collars that I bought. They have a one year warranty. After a month of use I sent them back for repair. High Tech sent me two new collars! My new collars have worked properly ever since. These collars are $100.00 a piece. I was impressed with High Tech's customer service and making sure I was a happy customer. Thank You High Tech."
"I ordered the humane containment fence, I received it in a timely fashion. I had problems with the collar after a few months, I emailed them, and another collar was sent to me. I have not had any problems with this company. I did find that duracell batteries do not work well or last very long in the collar, but the energizer A544 battery lasts a long time. I recently sent an old collar back which no longer worked, and I was sent a new one free of charge. I think that is pretty good service."
"Do not purchase from these scam artists........
I still have not received my door back or a refund. They dont return email, or phone calls and I am out over $400.00. Also reported them to the BBB. Buyer Beware!!!!"
"Door was defective upon installation. Had to get a replacement part. Door worked for 2 weeks. It was returned the end of October for repairs. Was told we would get a replacement the middle of November. Then it was the middle of December, then middle of January. Now they are saying the middle of February. (That's when they finally bother to answer emails. Getting through on the phone is next to impossible.)Asked for a refund and am now being told that we cannot get a refund as we are scheduled for a replacement. In the meantime - we have a big hole in our door, not to mention losing a great deal of heat.
Have left numerous messages on the owner, Nick Bonge, voice mail. He has never answered either our emails or phone messages.
Reported them to the Ventura, CA Better Business Bureau and even they gave up on High Tech because the company would not answer the BBB's letters or calls."
"I purchased Humane Contain system in Oct of 2004. Within a week, during the training period, the collar stopped functioning. I bought some new batteries and it had no effect. I sent the collar back and paid extra money to get expedited service to get a collar back to finish training my dog. The new collar worked for a couple months, and then stopped. I sent the collar back and paid extra to upgrade to the rechargeable one, thinking that the model that I had previously had some technical flaw. Well it is just over a year now, and the rechargeable collar no longer works. I called the returns dept (Marcella) as I did in the past, but now she does not answer my calls, and does not email me (as she did in the past). I guess they are told not to bother with customers that are no longer in warranty.
In summary, they have a good idea, they have good prices, and they replace their products quickly and no questions asked. HOWEVER, their product is of poor quality and does not last.
I am now going with a professional solution ($500) for a new base and collar with a LIFETIME guarantee. I wish I had seen reviews like this before I bought from High Tech Pet and not wasted money and time."
"I purchase an underground pet containment system from this company in August 2004. We installed it a month later. Everything worked fine until February 2005. I ordered a new collar for our new puppy. The old collar promptly broke. I received the wrong collar. I received a 4 foot long collar when I asked for a large one. I received two collars that would not charge. I have sent about a dozen emails that received canned responses or useless responses (i.e. "I'll forward to shipping" - but no action). I have repeatedly called and been placed on interminable holds or given voice mailboxes that were full. It is now April 22, 2005. I have no collars, a useless pet containment system, and a credit card charge for a collar that I have yet to use. I will never order from this company again. I have done my best to remain professional and businesslike with them, but they truly do not know the meaning of purchase equals good product delivered. I am giving them one more week and then pursuing legal options and the local consumer affairs reporter."
"Hitech immediatly took money from my account for this order (dog containment system) but twenty days later I've recieved nothing. I've emailed their customer service department four times, and have only received an automated response. I've tried to telephone, but after waiting forever, it switches to a busy signal.
Stay away from this company!"
"This company is quick to take the cash and no shipment or contact back. Review their BBB history! Its true, as are the other dissatisfied reviews on this site. Emails are ignored, phone calls are a run around. They are no longer a Yahoo store, let alone have a 5 star rating as shown on the web site. Thank goodness I used my CC and am forcing return of money via my bank before its too late. Will join anytime for a class action suit against these frauds."
"We purchased a power dog door in 2003. The unit worked well for a few months, then we started having problems where the dog could not get in or out. The warranty had expired so we opted to pay the $75 service fee and have the door repaired. In the meantime, we ordered another $400 door to use and would keep the repaired door as a backup. The new door sent to us was defective from the moment of installation. I returned it for a refund. I called and e-mailed many times asking about the status of my repair. Note they were extremely efficient at taking my $75 (they did that the day the broken door hit their dock).
I got the same e-mails saying backorder and they'll be in by November, etc. I actually did get a message from a Kathy Smith, a customer service manager, stating she would pull my paperwork and check it out for me. Right. That's been over a month ago. I've been without my door for over 6 months. I've given up. I contacted the BBB and the California State Attorney General's office. Nothing.
Stay away from these people. You will regret ever doing business with them.
UPDATE 5-10-05: I received a letter from the Tri-County BBB that stated they were contacted by Hitec. Hitec's response was "We responded to this customer per our stated customer service policy." I quit."
"In January of 2004, I ordered one of High Tech’s Pet Doors. After it arrived, I removed the old pet door and re-engineered the custom made hole in the exterior wall of my home and installed the new door. Initially it worked great, but then I started having problems with my dogs’ electronic collars. We complained and received replacements. Then in August the cable that operates the door broke. I returned the door (at my expense), as instructed, and was told by their represetative to expect the replacement door in about 6 weeks. This was allegedly due to the doors being on back order, which confused me since according to their website they, “don’t have a middle man”, but I waited.
Six weeks later, I wrote to check on my replacement door and was put off again. This went on…and on….and on, until the beginning of January 2005, when they stopped responding. Now I have someone new ignoring me and it seems obvious that I have wasted my money, as I now see so many others have.
High Tech Pet make the following claims on THEIR WEBSITE:
THE BEST CUSTOMER SERVICE POLICY: NEVER A MIDDLE MAN BETWEEN YOU AND GREAT SERVICE! This website is the ONLY Direct Factory Outlet for High Tech Pet Products, Inc. When you purchase a product from this site you get service direct from the manufacturer. We service the warranty directly and give you technical assistance direct from our factory technicians. There is NEVER a dot com middleman between you and the best direct customer service in the business!
Yet their constant claim is that they are waiting on a backordered shipment of doors!
MOST ORDERS RECEIVED BEFORE 3PM EST ARE SHIPPED SAME BUSINESS DAY.
Yet they have had my broken door for 5 months!
Not only am I apparently out the money I spent on the door. I have also wasted the money I spent sending the door back and the lack of the pet door (which I admit my spoiled dogs were very accustomed to) has lead to numerous unfortunate episodes on my carpets.
High Tech Pet is the WORST company that I have EVER dealt with, either in person or over the net.
Don’t spend your money with them.
Troy Lindsey
Chesapeake, VA"