"Well, we got our order after just over a week (and we're in the same state) which consisted of HobbyTron.com's last 3 Walther P99 pistol kits ($24.95/ea). We never did get an e-mail with any shipping or tracking information, so even though the money was pulled from our bank we were left guessing when they'd ship. I sent an e-mail using their website's contact form asking if they could give us a ship date, and just got a reply (now two weeks later) telling me to call their customer service line if I still wanted any information. Well, before I sent the e-mail I did try a phone call but after waiting for 25 minutes on hold the phone clicked me over to voicemail.

When we got the box everything was there, but one of the guns was busted. The end of the barrel was broken off where it end in orange plastic. So even though it still operates it never shoots very straight.

All in all it wasn't a very good experience getting them here, but the kids are having a blast non-the-less and we don't regret getting them. I guess that means airsoft is fun, but HobbTron as a vender could use a few lessons in good customer service if they want my money ever again."

"HobbyTron.com is a scam. I bought a Phantom S107 Helicopter and I received it broken. Part of the tail was broken off as well as the IR sensor on the helicopter. The actual controller did not function properly, even with new batteries. I have been trying to contact them ever since. The customer service never answers the phone. I have left my phone on hold with them for over an hour just today but yet no one answers. I also filed a form to send my helicopter back in order to receive a new one or my money back but HobbyTron has not sent any confirmation (Total wait time for confirmation should be "2 business days." I have now wasted $40 and a lot of time. DO NOT USE HOBBYTRON.COM"

"purchased a extra large helicopter.pulled it out of the box looked awesome.thought I would try it in the house as it is to cold outside where I live.fired it up to set trim as the book says.ran less than a minute started to make grinding sound.turned it off and could see the lower blade gear lost teeth???right out of the box no flying period.contacted company gave me a return number. took it to ups they want 50 dollars to ship item back plus pay again to ship back to me.why would anybody spend that much on shipping??? try to call customer service. what a joke???? if they want to make this issue right with me I would be more than happy to write a better review.but at this point I feel like I got screwed big time...... something you need to think about before ordering from them dont stand behind what they sell?????????"

"Pretty good service although processing took a little long and the gun on the picture was a different gun than the one I recieved but still pretty good service."

"Order process was easy and delivery was right on time."

"Very pleased with placing my order; received it as promised. However, your company's response in generating a RMA number (for a return) is very poor at best. I requested a RMA # on 1/10/12 only to receive an email on 1/15/12 informing me to call Customer Support if I have any further questions????? What else is there for me to ask??"

"I got my order on time and everything was in great condition
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"good **********************************"

"Excellent. My son was very pleased with his gift and it's performance."

"Recieved my order in 4 working days as promised (3 to 5). Only problem was that online tracking seemed to be lacking, indications were that order had been recieved but not yet sent. But package was recieved in good order and am satisfied."

"I was very happy with my order and the time in which it arrived."

"i have no complaints with the delivery and timing, but the products my kids ordered were terrible, they broke after only a week. i didnt return them because my kids then took them apart to try to fix them before i could send them back."

"I was very thrilled to find you guys. The prices are great and the selection is as well. My only complaint is the lack of supplies needed to replaced part broken during flight mishaps. You need to open up a separate web store for replacement parts and repair. My idea so when you make a million, I want half."

"Every thing delivered as promised, helped make my 13 year old very happy. Thank you."

"Ordered a gun and it was missing a safety and the laser. The gun shows it as a feature. Called customer service and had to leave a message. No call back. "