"my experience was great, the items i have purchased had great quality and are durable, i had a few questions and they were answered promptly by there supportive and knowledgable staff, i will definetly be a repeat customer for years to come."
"Never order from this company! They ruined my son's Christmas! I ordered products, they charged my credit card and they never shipped the product nor responded to phone calls, emails or online chats. I had to contact the Better Business to get a refund!"
"It was hard to get I contact with you
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"PACKAGE CAME ON TIME. EXCITED TO GIVE THE PRESENT TO MY SON! LOVE HOBBY TRON!!!!"
"Product recieved was defective. Am still awaiting a return authorization."
"Terrible, absolutely terrible to try and reach a customer service representative, took me nearly 5 days straight before I finally got through to someone. I bought a Nano RC car that when received only functioned every so often, and would constantly get stuck on it's own gears. I would never buy anything again simply because trying to reach anyone in Customer Service is like pulling teeth."
"horrible.. horrible.. experience~!!! i have been waiting for over 3 weeks.."in process"..the customer service for phone service will not respond back after being on hold for 20-30 minutes all to be put in voice mail...in which, no one will call back......email doesn't do anything either....lets see....at least 5 messages, and um 5+ emails.....no call back/email response.....never again! They have my money and i have no merchandise. the customer service is useless! anything~!"
"overall good, shipping was a little slower this time."
"HobbyTron has got to be the worst company ever...I ordered my product over a week ago..delivery times said between 3-5 days...still nothing...You get an order comfirmation e-mail but thats the last you hear from them..No tracking numbers, no shipping confirmation..NOTHING. If you used there "where's my stuff" option on the web site...it doesn't tell you ANYTHING. Page stays blank. I have called every day...ALL DAY... No one EVER answers...No one calls you back...No one answers e-mails, and no one is ever on their online chat. I've left e-mails for them and it says we'll get back to you within 48 hours..but no one does. You can push every option on their automated answering machine and you'll never talk to someone. I literally sat on the phone for 5 hours and no one ever answered. I even choose the option for someone to call me back..but no one does. Hope you don't plan on placing an order by phone! Does anyone even work there? Or do they just scam you for your money and you never hear from them again. I guarentee if I ever receive my airsoft gun..I'll never order again..and I'll be sure to tell everone I know NEVER to order from them. Worst business EVER!!!!!"
"The product is amazing and delivered well!"
"Product was as advertised and arrived undamaged and works like a charm. My two cats are less than thrilled but hey they will get used to the copter. The heliocopter is bigger than I thought and I plan on getting at least 1-2 more in the near future.(different models of course) I looked online and you have by far the best selection of helicopters out there."
"I am dissatisfied with the battery time of the helicopter, I charged it completely and it had about 5 minutes of flight time. I do like the helicopter itself but I don't have time to enjoy it before the battery dies. "
"The website was easy to follow and had a nice selection of products that I was interested in. Shipping was handled quickly with no problems. Their return policy is stated both on the website and also printed and included with the shipment."
"Great, fast delivery and no problems with the order."
"I was a little worried because I did not recieve an email confirmation of my order. After a week I called the california office but was on hold for over 15min and hung up. I have been wondering what to do but today the items showed up so all is fine now thanks..MIchael Gilbert"