ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.19/5
Chance of future purchase:
4.17/5
Shipping & packaging:
4.46/5
Customer service:
4.09/5
Return/Replacement policy:
4.32/5
Featured Review


Verified
3/5

2019-05-07

I found the shoes to be very tight

"I am trying to work with them"


Rep reply posted 2019-05-07
A rep from Holabird Sports, therealholabird, has responded:

“We're sorry that your shoes did not fit as expected. After checking your order details, I do not see any documentation of you reaching out to us. Our team will be in contact with you soon to see how we can help you with a possible return. In the meantime, if there is anything else that we can help you with, don't hesitate to contact us toll free at (866) 860-1416 or email us at info@holabirdsports.com. We look forward to taking care of this for you right away! ”


Verified
5/5

2019-05-07

Good fit

"Running shoes - great fit and on time shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2019-05-06

Everything ok

"I never got an email confirming my order. Was nervous whether I would receive and couldn’t track. The shoes arrived 4 days after ordering and everything was fine - just weird that there was not an email confirmation."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-07
A rep from Holabird Sports, therealholabird, has responded:

“Thank you for shopping with Holabird Sports! We apologize that you did not receive a confirmation email for your order. Unfortunately in rare cases, emails do accidentally get sent to your spam folder. We're happy that your items arrived on time and in good condition. We hope to serve you again soon! ”


Verified
5/5

2019-05-06

Best customer service!

"I love ordering from Holabird. Most friendly & helpful customer service, easy returns, great prices and fast shipping. Couldn't be happier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-06

"Timely Delivery and product as expected"


Verified
5/5

2019-05-06

Nike metcons

"Received my shoes really quickly at a great price. I will be buying from them in the future. "


Verified
5/5

2019-05-05

Nice way to order

"I ordered one day, got a clear communication the next day that the
order would be delayed. And exact date when I could expect to
receive my shoes.
I liked (very much) that everything worked out accordingly.

I have a new friend to go to when I order my next pair of shoes.
"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-05-05

Good Experience

"Shopping online I found the shoes I wanted in my size and EE. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-05-05

The Gold Standard for Retailers

"Value, product and customer service."


Verified
5/5

2019-05-04

Great Service.

"I ordered a pair of shoes online and when they arrived, found they didn't fit properly. I called the number on the included return/exchange ticket and within three rings an actual human answered. Nothing automated, no menus, just a person. She told me how to return the shoes and within a few days I received a full refund. It doesn't get much easier and I appreciate a business that simply answers the phone."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-04

Best customer experience I’ve had in ages

"Had to return a pair. No fuss no muss - great service. Amazing "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-05-03

Found the hard to find shoes

"Thank you Holabird Sports! I always try and buy the edition of the Brooks shoe I wear before the other one comes out if I've really enjoyed that particular edition. I almost waited too long but you guys had them and at a nice price. Fast shipping. Will purchase again from your site. ~Running happy in Texas "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-05-03

Best Prices

"I was buying a birthday present of some New Balance shoes for my daughter. Holabird had the best selection and a great price, $20.00 less than all the others. I received them quickly."


Verified
5/5

2019-05-02

Worked like a charm!

"I found the shoes I wanted. They are great and beautiful! Holabird service was impeccable! Shipping was prompt! It was everything you can expect from an on-line shopping experience! I will definitely come back for my future needs! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-05-02

WILSON RUSH-PRO

"Speedy service, great product great price!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process