"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"I always order my sneakers from Holabird. There Is a great selection of shoes to choose from, ordering is easy, and shipment is very prompt."
"I ordered my husband two pair of aasics (both the same color) and when they arrived I had one blue pair (which were correct) and one black pair which was not correct. Not sure why it was so hard to deliver two of the same color shoes. it is a nightmare trying to get them returned and reordered"
"Love my shoes and they arrived very quickly!"
"Item was received in good condition
However delivery detail was not provided, it was only given after being prompted by then it was more than a week since purchase was made"
“Thank you for your recent purchase with Holabird Sports! We're sorry that your order/delivery information was not provided when your order shipped. In rare cases, confirmation and tracking info emails are sent by mistake to your SPAM folder. If it is still not there, please let us know so we can look into it further so it does not happen to you or other customers in the future. ”
"The shoes arrived quickly and in great condition. Unfortunately, one pair did not fit and Holabird doesn't provide a return label. It costs $18 to return them, which is very expensive. "
“Thank you for shopping with Holabird Sports! We appolgoize that your order did not fit as expected. Unfortunately unless we sent you an item by mistake or the item has been damaged and needs to be returned under warranty, we do not offer free return shipping. As a small family owned business, we try our very best to describe and showcase our products so you can make the best educated decision with your purchase so you don't have to deal with the hassle of returns. Our reviews manager will be in contact with you soon to see how we can help better your current shopping experience. ”
"My order was cancelled because my shipping address was different from my billing address. There was no warning when i put in the order. The item i ordered is now unavailable. This is why people use amazon, which is where i am going to order from now."
“I sincerely appolgoize that your order could not be completed as expected. Thank you for bringing this to our attention as we improve our new website. Our old site included a message stating that orders with a different shipping address from billing would receive a phone call from us to authenticate the purchase. We will update this so it does not happen to you or other customers in the future. We try our very best to make sure our customers information is protected so they can shop with us confidently. Our reviews manager will be in contact with you soon to see how we can help better your shopping experience. We hope to serve you again soon! ”
"Always pleased with Holabird!"
"Although their site accepted my order, I rec’d a call & email the following day that the size I ordered was sold out. Guess the online inventory software isn’t real-time "
“We sincerely apologize that we were not able to complete your order as expected. We strive to make sure our inventory is kept up-to-date so you can shop with us confidently. Unfortunately with items in closeout and limited quantities, it's difficult for us to be 100% certain that it will be available as human error does occur on rare occasions. This is no excuse. We value your business and do hope that this situation does not affect you shopping with us in the future for your run specialty needs. We look forward to serving you again soon! ”
"I have ordered from this company several times in the past and they always have the best price for what I am looking for and they ship in a very timely manner as well. I have also returned items and have had no issues and it was very easy to do. Good company to order from. "
"Everything was easy and fast!"
"Everything went welll and very happy with the porduct. "
"I order constantly from Amazon Prime, Ebay, Running Warehouse, etc. All the accounts and shipping addresses are in my name. My fiance and I both have our Visa debit cards entered in and I will purchase sometimes & he will sometimes. He was buying me a pair of Vibram FiveFinger shoes from Holabird as a late holiday gift. Thus, I entered his debit & billing info and my name as shipping address (we live together). They would not process the order since the "billing name" and "shipping name" were not the same. I understand being secure but this was ridiculous. I cancelled the order and ordered from Amazon."
“We sincerely appolgoize that your order could not be completed as expected. We pride ourselves in making sure our customers know that they can shop with us confidently and that we go the extra mile to protect their information. After looking at your order details, it appears that we tried calling the phone number provided and left a voicemail to give us a call back to confirm the order information. Since we did not receive a call back, we canceled the order. We were just calling to just confirm everything that you just stated. We appolgoize for this inconvenience and understand that other sites don't take this process, but we take this measure as a personal touch to ensure your cards safety. We really do hope you consider shopping with us again in the near future. ”
"Great prices, fast delivery "
"Shoes were great and price good but too long for shipping. Not 4 to 7 days as it said. 12 days!"
“We sincerely apologize that your order took longer than expected to arrive. We appreciate you bringing this delay to our attention so we can work with the carrier to improve shipping times so you can start enjoying your new purchase. We don't want to make anymore excuses than you have already heard. We value your business and hope that this situation does not affect your patronage to our small family owned business. We look forward to serving you again soon! ”
"Low prices and great selection "
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely appolgoize that your order was not completed as expected. We understand how much of an inconvenience it is to make a return. Our team should have double checked the items before sending it out to your front door. We don't want to make anymore excuse than to say we are sorry for this mistake. Our reviews manager will be in contact with you soon to see how we can help better your poor shopping experience. We hope that this situation does not affect your patronage to our small family owned busienss. We look forward to serving you again soon! ”