"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Low prices and great selection "
"Great prices, free shipping...had a problem with shipping, unexpected delay, customer service at Holabird did a great job of following up (daily) and helping expedite my delivery. ...so refreshing to find a company that still cares about the customer. I will definitely buy from them again in the future!!"
"Order was fast and easy, and shoes where the real deal. "
"The site had the shoes I was looking for at a much more reasonable price then buying them from the actual shoe company. Shoes arrived very quickly"
"I was very pleased with the price but the delivery was slow in arriving "
"I love the shoes fit great"
"I bought a pair of Asics Gel Nimbus 20s. I’ve been wearing Gel Nimbus since #9 and I’ve always bought 12.5. Apparently Asics changed the toe box and these were too small. I called Holabird and I was forced to pay the return shipping. "
"Easy. Bought on-line. Knew what I wanted."
" Initially my experience was excellent. There was plenty of info on the website, the company offered free returns and two day shipping. The shoes came quickly and seamlessly. However, when the shoes simply did not fit my foot type and I needed to return the process was painstaking to say the least and has yet to resolve. The process for returning was unclear and left me having to speak with representatives and wait for emails. I even had to send an email following up again asking for a return authorization number which no one responded to and left me having to wait then call an additional time. When I spoke to the second representative she was abrupt with me and seemed irritated that I wanted a full return rather than to exchange the shoes through the company. On the return form the process is not very clear and of course options are only printed on the form for exchange and store credit but not for a refund which of course my purchase is entitled to. It’s been almost two weeks. STILL waiting on the refund and no communication from the company. I will not be purchasing from Holabird in the future. I’m a repeat marathoner and Boston qualifier, so I do a minimum of a thousand miles in a year and go through lots of shoes. Your loss Holabird. I wanted to love you."
“I sincerely appolgoize that your shopping experience with us was anything less than excellent. We appreciate your review as we work to improve the order/return process for our customers. As a small family owned business, we try our very best to make each customers experience a positive one so they continue to shop with us for years to come. We don't want to make any further excuses other than to say we are sorry for this poor experience and hope to make things better. Our Reputation Manager will be in contact with you very soon to see how we can make your shopping experience better. We look forward to speaking with you soon! ”
"I’ve found a new running store and will definitely be telling my friends"
"I easily found the brand of shoe I wanted, ordered it, and received it very quickly. "
"Great price for shoes I know will fit! Quick delivery."
"I ordered 2 pairs of shoes. One was not available so they called me to tell me that and they immediately credited my account , Excellent service."
"Always purchased from Holabird Sports for decades. Delivery was fast, box was damaged by FEDEX, but items were in good shape.
Sneaker size for 2E was not sized correctly by vendor/manufacturer. I complained about this once before about same vendor - seems as the years went by - vendors manufacturer is cutting corners.
Holabird owes it to it's customer base to see that all product carrier and sold by them meet quality standards.
Do to the holiday rush was not able to make return. Most likely will give these to someone else who's feet can fit them.
"
“We're sorry that your order did not arrived in 100% condition. We appreciate you bringing this to our attention as we work with FedEx to improve the quality of shipment we deliver. As for the shoe fit, we have sent a note to our New Balance buyer to check the quality assurance of your shoe. We value your business and hope that this experience does not defer you from shopping with us in the near future. ”
"I shop at Holabird Sports for ON tennis shoes. They have a great selection."
A rep from Holabird Sports, therealholabird, has responded:
“We're sorry that your shoes did not fit as expected. As a small family owned business, we try our very best to describe to you the items you are receiving in detail so you can make the best educated decision on what to purchase so you don't have to deal with the hassle of returning your items. Unfortunately, if your item was not sent by mistake or arrived damaged, you are responsible for the return. We value your business and hope that this experience does not affect your patronage to our store. We hope to serve you again soon! ”