"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"I ordered shoes for my vacation and they came mismatched. The response was to send back the wrong shoe to get the correct one. I didn't receive the return label until after I was out of town. When I asked for a discount for the inconvenience I was offered a $10 gift card for future purchase.
I feel a better solution would have been to offer a bigger discount on the current purchase and send me the other shoe. Obviously there is an inventory control and Idon't feel that the shoe I ordered should have been held until I returned the wrong one."
"I was looking everywhere to find New Balance made in usa at a discount. I found a couple sites but the models they had were only in a couple sizes and usually only in narrow width or extra wide width. then I found Holibird and they had the model I was looking for the 1540v in all sizes and all widths and not only were they on sale but I saved another 15% because I was a new customer. Well I will be buying all my New Balance from Holibird Sports fro. now on."
"Great product, great timing, great price."
"Always have what I need at great prices. Shipping is free and fast. This is the place to go if you need running equipment!"
"Found what we were looking for at a great price. You always have what we need."
"They had the sneaker I was looking all over for, the best pricing, and fast shipping"
"They did a nice job keeping me up to date about my order and when it would deliver. The website was easy to use and they offered good prices and choices. Overall high marks for customer service."
"Was handled the way I wanted it to be!"
"Great online buying process..fabulous staff. TY"
"new web site not nearly customer friendly as the old website"
"Good selection and service, unfortunately the boots did not fit but returning them was a snap. We'll look to them again for future purchases!"
"Ordering process simple and you can track delivery. Holabird offers several tennis shoes in a women's double wide so I have ordered quite a few times."
"I got my order on time and in good condition. I'm glad they carried the New Balance made in the USA shoes I wanted."
"Love my shoes got great service."
"They always stay on top of things."
A rep from Holabird Sports, therealholabird, has responded:
“I sincerely apologize for the poor shopping experience that you had while shopping with us. We messed up big time with your order and only want to help make things right. We don't want to make anymore excuses than you've already heard. Our reviews manager will be in contact with you soon to try our best to hopefully make things better so you continue to shop with us for your run specialty needs. We look forward to speaking with you soon. ”