"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"I have to stop buying in others stores and spend my time and money with Holabird."
"The shoes were as advertised and arrived when promised."
"Friendly staff. Great costumer service"
"How can I rate this site except to say that two weeks later I'm still waiting for delivery of paid for shoes. Do I need to contact the card company and contest this payment?"
"This was my 2nd purchase with Holabird. So far my experiences have been good. I recommend this company. Thanks for providing great service."
"Holabird sports did a excellent job thank you"
" I bought a pair of sneakers listed on their website as having free returns.. When I tried to return it they said that I would have to pay for the return. I had them re-check the website and they did agree that it would be free return because of what it said. however when I received my credit I saw that they still charged me for the return postage. "
“I sincerely apologize for any confusion on our end about our return policy. Free returns are available for these particular pair of shoes. After checking your order records, we received your return and refunded you the full amount of the shoes. We do not however refund the shipping cost that you paid to send your shoes via FedEx ground. We value you as a customer and appreciate choosing to shop with us over any other vendors. Your patronage is important to us and want to make sure you know that we don't take that lightly. Our Reputation Manager will be in contact with you soon to see how we can help better your shopping experience. We look forward to speaking with you soon! ”
"Great,will shop again .Thanks"
"Holabird reimbursed me promptly. Thank you."
"My experience was excellent. Received merchandise when promised"
"My purchase was canceled because it was paid with a credit card issued outside the United States. I went to Tennis Warehouse and it worked perfect"
“We sincerely appolgoize that we were unable to complete your order as expected. We currently are in the process to be able to accept international forms of payment. We again apologize for this inconvenience. Our reputation manager will be in contact with you real soon to see how we can help better your shopping experience. We look forward to talking with you soon! ”
"Credit was promptly added for a return of shoes. I use this company all the time for my tennis needs."
"Pricing was excellent. Delivery was excellent. Will order from them again. "
"Ordered online. Made a mistake in sizing. Called and problem resolved. Great customer service. Great response to email and phone. "
"I occasionally get my shoes from here and have found the service to be nothing less than great!"
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely apologize if you had any trouble ordering through our site. After checking your order details, it appears that your order was delivered on 12/17/18. This is the not USPS marked with your order with the tracking information "Your item was delivered to the front desk, reception area, or mail room at 4:54 pm on December 17, 2018." If this is not the case, please let us know at (866) 860-1416 so we can track where your package is and get it to you right away. ”