"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"Recv'd merchandized on time and was wrapp properly."
"Great product, well packaged. Extra slow shipping. Purchased on 11/26 and din't get it until 12/10."
"Excellent quality and excellent delivery!"
"Love shopping at holabird! We get most of our sneakers for the entire family and we are all runners! :)"
"The shoes didn't fit and they made me pay for the shipping on the return. No other reseller has made me do this."
“We're sorry to hear that you are unhappy with your order experience. We try our very best to provide you with a an in-depth description of each of our products so you can make and educated purchase. Unfortunately at this time, FREE return shipping is only available on certain items. We of course would cover the return costs if the product arrived damaged, in error or had a manufacture defect. We value your review as we work to better our online shopping services. Our Reputation Manager will be in contact with you very soon to see how we can help better your current shopping experience. We look forward to speaking with you soon! ”
"Still awaiting delivery 2 weeks after ordering."
“We sincerely apologize that your gift card did not arrive in the estimated time of arrival. After checking your order details it appears that your gift card was lost in delivery. We have a replacement card on its way. It is our number one priority to have you leave a shopping experience with us completely satisfied. Our Reputation Manager will be in contact with you soon to see how we can help better this unfortunate experience. ”
"This was a most enjoyable transaction. Shoes perfect as advertised. Thanks"
"totally happy with my purchase will shop here again I wished I had found them sooner"
"THEY WILL NOT SEND A RETURN AUTHORIZATION!!! FOR SEVERAL WEEKS!!!!!"
“We sincerely apologize that you are having trouble receiving a return label to return your products. After checking your order details, it appears that we mailed you a label to the address provided with with account on 12/6 when you requested it. We have now emailed you a label so you can return / exchange your gear right away. We again apologize for any inconvenience you had with this order. We look forward to serving you again soon! ”
"Ordered on black friday and still don't have package"
“We sincerely apologize that your order took longer than expected to arrive and for you to enjoy. After checking your order details, it appears that your order has been delivered as of 12/11/18. If this is not the case, please let us know so we can track your order and get you your products right away. We value you as a customer and appreciate you bringing this delay to our attention as we work with the carrier to improve shipping times so you can start enjoying your gear as soon as possible. Our reputation manager will be in contact with you to see how we can help better your shopping experience so you continue to shop with us for your shoe specialty needs. ”
"Great experience. Will use again . "
"Great experience in shopping this online store."
"I made a mistake on my last order and one call to Holabird and all was made right with no additional charges to me. They even honored the sale price in place at the time of the original order. Great products and prices and outstanding customer service."
"Placed order and forgot to put in 15% off code at time of checkout so I thought I would lose that but emailed customer service and they added it on with no problem. Shipping was fast and accurate and pricing was very good. I will buy from them again"
"Quick efficient service for the running schoes I need."
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely apologize that your package did not arrive in the expected time of arrival . We appreciate your review as we work to better the customer shopping experience. We will work with the carrier more closely to make sure that this doesn't happen in the future. We appreciate your patronage to our small family owned busienss! ”