"Good price. Exactly what I ordered, and it arrived 3 days early. Even included a return shipping bag if I needed it. "
"My shoes arrived quickly and nicely packaged with an endearing note showing my package had been 'Winston Approved' with an image of a Boston terrier (my mom's favorite dog breed - I had to scan the card and email her a copy of it). The shoes worked out fine so I didn't need to find out how easy Holabird returns are, but I ordered with them for two reasons, the good price and the ability to return the shoes if they didn't fit correctly."
"I’m satisfied and happy to recieve the product on time.thanks"
"My Granddaughter recommended this site. I was pleased by the efficiency , I received my order very quickly, and the price was very good!"
"I haven't received my shoes."
"Shoes ran small, but came with return bag; exchange was easy with one phone call"
"Holabird has great prices and fast shipping. "
"Ordering was easy and shipping was faster than expected. Great job. "
"great price and good service"
"Very easy to order online"
"My order was cancelled without notice. In the website, the order status was processing, all the time. After, ten days, I had to write to CS and after a while, they notify me that the order was cancelled with a not credible reason. Awful service.
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Nov 27.
After I received the answer of the previous message, I called to CS and talk to Martha. I think de CS is for solve problems or suggest alternatives in order to have a nice buying experience... In this case, It wasn't. To short the story: No solution, no shoes for me! Again not a good service.
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Nov 29.
After the last comment, I did recibe an email with some apologies about my last call. They offered me a 10% discount and $25 gift card, If would I put a new order. So, I did it. I got the 10% discount and the 25 dollars gift card applied to the new order. At the end of this experience, I got a very good price on a pair of running shoes and I'm using my new shoes."
“We apologize that your order could not be completed as expected. For your safety and ours, we called the phone number provided with the order to see if you were indeed placing the order because the shipping and billing address do not match up. After calling, we were notified that no one at that phone number placed the order. If this is not the case, please call us toll free at (866) 860-1416 to confirm that you were indeed placing he order and we can get your items shipped out to you right away! ”
"Great customer service. Could not fill my original request. Offered me help and financial incentive to find options. Very helpful and quick to complete my request."
"Holabird always has good prices and excellent fast delivery"
"Arrived on time, fit well!"
"My online order was clearly available when placed. Only offered 10% off for something I didn't want.
"
“We sincerely apologize that your order could not be fulfilled as expected. We value you as a customer and want to make sure you are able to shop with confidence with us. A customer service representative will be in contact with you very soon to see how we can help better your shopping experience so you continue to shop with us in the near future. ”
"The rep on the phone was very helpful."
A rep from Holabird Sports, therealholabird, has responded:
“We sincerely apologize that your order has yet to arrive with no estimated time of arrival available as well. A customer service representative will be in contact with you soon after we speech with the carrier to update you when you can expect your package to arrive. ”