"I got the lighting controller but not the one I ordered. Their website said the product I ordered was available and would be shipped within 24 hours so I ordered it and they immediately charged my credit card. A couple days later I hadn't received a tracking number so I called the company. They told me the part I ordered wasn't available and I had to upgrade to a more capable model at an additional cost. I accepted and they told me it would be shipped in 24 hours. Again, my credit card was immediately charged but 2 days later, I hadn't received a tracking number. I called 3 more times and each time they told me it would be shipped that day and they'd email me the tracking number. I was beginning to thing they were a fraudulent company but a little over 2 weeks from placing the order, the upgraded product I ordered finally showed up."
"VERY DISSATISFIED with this purchase of an Odyssey case FR1200e. Ordered two weeks ago, and the order was marked as shipped not too long after the order. I have been waiting for the package to come through the mail, but there's been nothing. Checked the status of the shipment, and although it states that the item was shipped, it was never sent through the mail. Customer service has not replied to my emails. Again, VERY DISSATISFIED with Hollywood DJ's customer service."
"They did a professional job, but they were slow to proccess my order and I got it about two days later than I thought I would. "
"the product quality and service was great. thank you so much- look forward to purchasing more in the future!!"
“Thank you for shopping with us, It means a lot knowing you had fun shipping with us. A Happy DJ makes a Happy HollywoodDJ.com”
"I have been shopping at hollywooddj.com for over two years. Best prices, friendly service before and after purchase. Knowledgeable staff, and an inventory to fill my order. What else can a dj ask for"
"So far HOLLYWOODDJ is the only store that help when you need any parts like mixers,needles, and my favorite turntables. well am just a begginer dj and i love the way they help me choose the best equipment out there for me. "
"After having a conversation with Allan today it shows me how committed Hollywood DJ is to serving their customers. I told him my wish list and he nmade it happen with great prices. Really starting to like working with this company!"
"Highly recommend, bought a set and after many tries with other companies and Hollywood was the only one to actually send a brand new set, very happy will decently return for more"
"not very good customer services. Big no no to buy from this store."
“We tried to reach Mr. Chi in regards to this feedback and try to resolve this issue. We do not have a clear idea as to what we can do. Please please call us if you get this massage we want to make sure to do our best in making sure you are satisfied with us , and also to make sure this issue will not happen again. Our goal as always is to make sure all costumers are happy. Please call our office at 800-700-4542 if there ever is a question. Ask for Allan Sham.”
"Beware using the Price matching system. They give you a code and tell you to place it in the "Special Instructions" box which is not on the order form. I placed it in the comment box. It appears that they ignore it and used it just to generate a sale. They say they will match prices, but my perception is that they don't. I sent email to sales and customer service twice asking about the price matching, and they never responded. Customer service seems to be not part of the business model, so I'll exclude this reseller from my future online purchases."
"Hollywood DJ didn't allow me to use a coupon code that was on their website. They put my order on hold and called me the next day to tell me mackies were not covered by the coupon code yet there was no indication of this on their site. I canceled my order."
"Hi, definitely not recommend it to anyone not have the item available and do not call the client to let you know that you do not have available the customer has to call to know what happens to the order, give a negative feedback poor customer service."
"after my ordering, no contact from this shop. 2 days after ordering, I sent mail again, but no answers. and 2days after then, I cancelled my order, but no answer. Thats all. I'll NEVER buy anything at this shop."
“Our goal is to make every costumer happy and satisfied with our services by processing every order on a timely manner . As we did with order no. 31229. But we feel that this feedback is unfair and not a true and fair feedback of our services. Our records indicate that order no . 31229 was processed and shipped on June 2 2011, Via ups tracking no 1Z76A0Y80391228891 delivered june 6th. At no point was there a delay on this order. reviewer indicates that the order was placed at the wrong date. we feel that the costumer may have left a review for the wrong company or by mistake . or this maty be a fake review. Our attempts to contact costumer via reseller rationgs, email and phone has gone unanswered. we ask for this review to be removed from our account.
Please Know that we are here to help you with your order , you can call our office toll free at 800-700-4542 for any issue with your order. We are not perfect and mistakes can take place, But know that we will make sure any issue will be resolved in a timely manner. Your feedback is important to us, Please call me directly if there are any questions.
Allan Sham
800-700-4542”
"Quick and easy ordering, Best price around, fast shipping and receiving. a pleasure doing business with them. Thanks HDJ!"
"I just received my new DDM 4000 Newmark Mixer super fun I djed a wedding over the weekend with it, it's everything i expected and more. Great quality for the price and sounds clear and clean. Neat effects and 32,16,8,4,2, sec. Sample which is great if you have Serato Scratch Live cause if you need to switch out laptops with other dj's for their music set it will hold down a beat untill there set to go. I say buy it give it a go you will really like this product and the value of what you will receive from it. Thanks for the outstanding service hollywooddj customer service provides all the time. Dj Diversity "
A rep from Hollywood DJ, Hollywooddj, has responded:
“We have tried to contact Mr. Matt C from the first day order was placed.
The email address and the phone no. provided by costumer was wrong . We did not have a full name from the costumer and did all we can to process this order but determined that this order is a fraud order as the payment info provided did not verify as well. We did also attempt to contact Matt through reseller rating but it looks like that the email has gone unanswered so far .
We are dedicated to protecting our costumers and shoppers. If we can not verify payment info and address order being shipped to we will not process an order. You do not want someone placing an order using your credit card info and shipping products to them selves. We do this to protect the card holder and our self. We can not ship an order to an unverified address.
We have a full staff on the phones during business hours and on email after business hours. Please if you do not see a tracking no. from our office with in 24hrs please call us toll free 800-700-4542. Once you receive your tracking info please keep an eye on your package and make sure it is on its way and contact us if you see any delays or issues with the transit.
We do our best to ship every order the same day or the next day of it being shipped. We are on the phones to help you please call if your order is a rush order or any questions.
We are not perfect , but we promise to make thins perfect if we ever make a mistake. Please give us a chance to resolve any issues. We pride our selves on your satisfaction.
Thank you for shopping with us, please contact me direct if for any reason at any time there is a problem with your order or an issue that may need my attention.
Allan J Sham
HollywoodDj.com
Allan@HollywoodDJ.com
800-700-4542 x 110
310-571-8140 Cell phone”