"I am sooo happy with this purchase. The table is beautiful. After 4 months of searching for a dinning table, I pick the perfect table."
"Ordered a black and gold dressing table which should have taken 6-8 weeks to deliver. It eventually turned up after 25 weeks. After just a few months one of the soft close brackets broke so the lift up mirror sat wonky and then a few days later the mirror just fell off thankfully not breaking and not injuring my wife.
Disappointed with quality, dissatisfied with service and after 48 hours of writing a formal complaint I haven’t even had acknowledgement of my email let alone a response.
I would not use this company again for a cheap product let alone a dressing table costing over a thousand pounds.
Also forgot to add, the product was not the same as the image displayed on website, but my wife still liked it so kept it.....
"
"Where to begin? I ordered a tv stand with an estimated delivery of 2 weeks. Only to be notified that it could be 3 months. 3 weeks go by and it arrives in port damaged. They never notified me of this until I asked where it was another week later. So already short on patience I decide to cancel the order. After 10 emails back and forth they tell me okay we will issue the refund to your card within a couple buisness days. Another week later still no refund. So I contact the bank and they said they denied homary because they weren't refunding me but trying to charge me a second time. So after more emails and multiple threats of a lawsuit they finally decide okay we will refund you through pay pal. Guess what after another week they finally processed the refund through PayPal. But now I'm left paying the fee through pay pal and waiting the extra 21 day holding period for my cash. So in summary I paid them 20 some odd dollars to give me the worst customer service and biggest pain in my **** in my life to hold onto $537 of my cash and charge me for it!"
“Thank you for taking your precious time to leave your review, customer.
We were sincerely sorry to learn that your most recent experience fell below expectation and that we missed our mark on this particular occasion.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us 24/7 at 1-888-903-333 or email us service@homary.com? Our manager David and May will surely give you a satisfied solution.”
"They seem to do everything to prevent you from being able to make a return. The way to submit a return request is very hidden and confusing, then they don't follow up, their customer service is basically a scam of trying to kick you off the line, and then they do everything to try to get you to pay for shipping. "
“Thank you for taking your precious time to leave your review, customer.
We were sincerely sorry to learn that your most recent experience fell below expectation and that we missed our mark on this particular occasion.
After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us 24/7 at 1-888-903-333 or email us service@homary.com? Our manager David and May will surely give you a satisfied solution.”
"Beautiful faucet! Fast delivery, great price, works perfectly!"
"Easy to put together, look good"
"The sofa is lovely! Thanks"
"This desk was perfect. It looked just like the picture, was super easy to put together and is a very nice quality. I had searched for some time for a desk to fit in a limited space in my bedroom and this adds a pop of color and is a great modern touch to my otherwise very traditional room."
"Very pretty and well constructed. I did not think it was that difficult to put together. I am very satisfied."
"LOVE these!! So unique and fun. I had been eyeballing these awhile and one night while drinking wine and shopping I pulled the trigger! I am SO glad too. They aren't cheap but just so different!"
"First I want to say I love this piece of furniture. It was intact with great protective packaging. No scratches or dings goes wonderful in my guest bedroom. Thank you once again. My suggestion is for anyone looking for a solid bedside chest this is the one for you."
"I didn't even know this was the kitchen accessory I needed. My vita mix is too big for my small kitchen counter space so I decided to look for a little kitchen table. This works out perfect and I can store a few items."
"I ordered 4 chairs, and two of the chairs are missing leg caps. It has been countless hours with customer service and 4 months - and still, two of the chairs are unusable - Worse service in my 60 years here on earth!"
“We sincerely apologize for causing you the inconvenience and having such a bad experience with our company, but thank you for leaving the review, and this may greatly help us to make an improvement on the areas that need to be improved.
As we failed to find the order by searching the name, please kindly send email to our mailbox : service@homary.com, and we will put you in priority if you mentioned that you posted a review on Resellers, and our representative will keep following up for you and will surely try our best to solve the issue ASAP. ”
"Very impressed. Exactly what I hoped for.Perfect"
"Just what I was looking for in front of my kind sized bed! All the other benches I was looking at were much smaller! The price was right too!"
A rep from Homary, Homary.com, has responded:
“Thank you for taking your precious time to leave your review and for recognizing our amazing team, Greg
Though we are sorry to learn that your overall experience did not live up to expectation, we are delighted that you were able to experience our renowned customer service first hand. We will surely forward your order issue to our relative department and definitely improve it.
Also, because your feedback is extremely important for us, and we will arrange for our colleague to follow up on your case and make sure the problem will be solved eventually.”