"I contacted a plumber through HA , he came to my home to repair 3 leaking faucets. He charged me $275.00 !!! AND HE STOLE MY GUN. Yes I filed a report with the police department, but beyond that I simply googled him . HE IS A CONVICTED FELON. AND in 2016 he was arrested for PROSTITUTION OF YOUNG BOYS. Yes this is not made up. I am sick thinking this pervert was in my home . HA disclaimer states they use a 3 rd party to do background checking, well I am saying you are wasting your money cause surely they could have googled this mans name and found out in seconds what I did. !! To this time HA has ignored my complaints. Do not use this company . And check any person out that you do business with "
"Booked services to assemble two 8 x 10 sheds. Was quoted low price and was dubious. Booking agent assured me that their professionals could get this done in 2 hours according to their data. IF she had told me to book an additional contractor at this time and quoted me a price based upon 2 contractors, I would have done this. It was confirmed that who/what was needed would be sent. They were not. One very nice guy arrived this morning, and understandably, he needed another pair of hands to do the work. My spouse had to help during his work time while I got on the phone and got the run-around from Home Advisor's Fixed Price Department. They finally issued a refund, yet their miscalculation and failure to plan caused inconvenience with our work and more importantly our sheds are not assembled to meet a family deadline. I emailed my complaint after speaking on the phone and was told, "We'd like to let you know that normally, our contractors work individually, rather than in teams. If the job will require an extra set of hands, arms, or drill bits, you have to make a second booking at the same time as the first, and two contractors will arrive."--again, so send a solo person who can do this in a reasonable amount of time for a reasonable price (not 2 hours for $264 bucks) OR estimate the job properly. I have a refund on the way, but not my time, and the skeleton of one shed now lurks in my back yard. Home Advisor really dropped the ball on this one; buyer beware."
“Hi Laura, Thank you for reaching out and we are sorry to hear you had anything but a positive experience. We have bubbled up your feedback to the proper channels. If there is anything additional we can assist you with please reach out to emailus@homeadvisor.com. -HASupport”
"The two times I have use them they’ve been excellent"
"Specifying my needed services and getting connected with a company ready to complete those services at a set price was an easy process that required no hassle whatsoever. "
"3 companies contacted me promptly and professionally. I talked to two of them and hired one of them. I received a follow up from Home advisor. "
"We used home advisor for two projects thus far and we plan on using them again in the near future."
"Thank you home advisor for sending repuative people in the areas of their expertise!"
"I sent Home Advisor an email and got a response from Core Plumbing within minutes. The owner, Marco, was awesome and we were extremely satisfied."
"It was exactly what we were looking for"
"Had to have 4 large pines cut down. Saw all the good ratings Trudeau Tree Service had and decided to put my info in. I would say within 30 minutes, someone from the company called me and set up an appointment to come look at the trees and give me a quote. I would like to add that all this was done on a Saturday and they came out the following Monday.
Within 2 weeks the job was done. Very satisfied with there work !! Highly recommend them."
"You found a really great service provider! "
"Excellent work, from start to clean up!"
"Waaken came over the day I called him and fixed a hole in my wall. He took the time to do a great job and was very reasonably priced."
"Walter was upfront with cost and information on solving the roots taking over the tank. This was the first time In my many past experiences with other business men, Walter offered solutions to our problem. Great team. Will call them again. Homeowners need to be involved."
"Our experience was great."
A rep from HomeAdvisor, HomeAdvisorRH, has responded:
“Hi Laverne, thanks for your review. We are so sorry to hear you did not enjoy working with one of our service pros. Homeowner safety is our top priority and in hopes of quickly addressing your concerns, another HA rep has already responded to your review left on our Trustpilot profile. We do use an extensive screening process to screen businesses and business owners. We perform that screening when a business applies to join our network, and if the business is accepted, once again every two years following – or whenever concerns are brought to our attention.
We’re committed to maintaining a network of trusted home service businesses, and those who don’t meet our criteria will be rejected or promptly removed from our network. Please contact us by email (emailus@homeadvisor.com) or phone (877-699-4736) so we can assist you further.”