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Product & services pricing
4.72/5
Chance of future purchase:
4.60/5
Shipping & packaging:
4.47/5
Customer service:
4.52/5
Return/Replacement policy:
4.41/5

1/5

2020-11-09

Did not properly plan for job despite project details in inquiry and phone call.

"Booked services to assemble two 8 x 10 sheds. Was quoted low price and was dubious. Booking agent assured me that their professionals could get this done in 2 hours according to their data. IF she had told me to book an additional contractor at this time and quoted me a price based upon 2 contractors, I would have done this. It was confirmed that who/what was needed would be sent. They were not. One very nice guy arrived this morning, and understandably, he needed another pair of hands to do the work. My spouse had to help during his work time while I got on the phone and got the run-around from Home Advisor's Fixed Price Department. They finally issued a refund, yet their miscalculation and failure to plan caused inconvenience with our work and more importantly our sheds are not assembled to meet a family deadline. I emailed my complaint after speaking on the phone and was told, "We'd like to let you know that normally, our contractors work individually, rather than in teams. If the job will require an extra set of hands, arms, or drill bits, you have to make a second booking at the same time as the first, and two contractors will arrive."--again, so send a solo person who can do this in a reasonable amount of time for a reasonable price (not 2 hours for $264 bucks) OR estimate the job properly. I have a refund on the way, but not my time, and the skeleton of one shed now lurks in my back yard. Home Advisor really dropped the ball on this one; buyer beware."

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Rep reply posted 2020-11-12
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi Laura, Thank you for reaching out and we are sorry to hear you had anything but a positive experience. We have bubbled up your feedback to the proper channels. If there is anything additional we can assist you with please reach out to emailus@homeadvisor.com. -HASupport”


Verified
4/5

2020-11-09

Bad ****

"The two times I have use them they’ve been excellent"

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Verified
5/5

2020-11-08

Easy process

"Specifying my needed services and getting connected with a company ready to complete those services at a set price was an easy process that required no hassle whatsoever. "

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Verified
5/5

2020-11-08

Very diligent

"3 companies contacted me promptly and professionally. I talked to two of them and hired one of them. I received a follow up from Home advisor. "

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Verified
4/5

2020-11-07

In a rural area such as where we are, it is good to have a place where trusted contractors can be referred.

"We used home advisor for two projects thus far and we plan on using them again in the near future."

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Verified
5/5

2020-11-07

Positive experience!

"Thank you home advisor for sending repuative people in the areas of their expertise!"

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Verified
5/5

2020-11-06

Needed a water heater now!

"I sent Home Advisor an email and got a response from Core Plumbing within minutes. The owner, Marco, was awesome and we were extremely satisfied."

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Verified
5/5

2020-11-06

Found the right person at the right price

"It was exactly what we were looking for"

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Verified
5/5

2020-11-05

Tree Removal

"Had to have 4 large pines cut down. Saw all the good ratings Trudeau Tree Service had and decided to put my info in. I would say within 30 minutes, someone from the company called me and set up an appointment to come look at the trees and give me a quote. I would like to add that all this was done on a Saturday and they came out the following Monday.
Within 2 weeks the job was done. Very satisfied with there work !! Highly recommend them.
"

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Verified
5/5

2020-11-05

great find!

"You found a really great service provider! "


Verified
5/5

2020-11-05

Front entry pavers

"Excellent work, from start to clean up!"

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Verified
5/5

2020-11-04

Great drywall repair

"Waaken came over the day I called him and fixed a hole in my wall. He took the time to do a great job and was very reasonably priced."

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Verified
5/5

2020-11-04

I read the reviews and called

"Walter was upfront with cost and information on solving the roots taking over the tank. This was the first time In my many past experiences with other business men, Walter offered solutions to our problem. Great team. Will call them again. Homeowners need to be involved."

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Verified
5/5

2020-11-04

Home Advisor is very helpful and I would recommend Home Advisor to a friend

"Our experience was great."

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Verified
5/5

2020-11-04

Landscape

"great and found a landscape firm right away"

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