"contacted HA and my needs were met with the right handyman to complete my project."
"Great experience it was easy to find a pro to repair my audio system "
"The company provided was top notch and the site was easy to use."
"Website is user friendly
Responses prompt"
"Very efficient and fast. Happy with their recommendations. "
"They followed up with me .
made sure I had the service that I needed and was happy about it"
"Easy to get quotes and to book jobs. "
"Happy customer. Fast service. Fast and friendly repairman."
"Everytime I have used homeadvisor I have found a contractor and I have been happy with the work. Great app and I highly recommend it to others."
"This service quickly connected us with a great team who performed a terrific job for a low price. Couldn't be happier with how easy and fast it was, saving us a lot of time."
"Really had a fantastic experience"
"I contacted a plumber through HA , he came to my home to repair 3 leaking faucets. He charged me $275.00 !!! AND HE STOLE MY GUN. Yes I filed a report with the police department, but beyond that I simply googled him . HE IS A CONVICTED FELON. AND in 2016 he was arrested for PROSTITUTION OF YOUNG BOYS. Yes this is not made up. I am sick thinking this pervert was in my home . HA disclaimer states they use a 3 rd party to do background checking, well I am saying you are wasting your money cause surely they could have googled this mans name and found out in seconds what I did. !! To this time HA has ignored my complaints. Do not use this company . And check any person out that you do business with "
"Booked services to assemble two 8 x 10 sheds. Was quoted low price and was dubious. Booking agent assured me that their professionals could get this done in 2 hours according to their data. IF she had told me to book an additional contractor at this time and quoted me a price based upon 2 contractors, I would have done this. It was confirmed that who/what was needed would be sent. They were not. One very nice guy arrived this morning, and understandably, he needed another pair of hands to do the work. My spouse had to help during his work time while I got on the phone and got the run-around from Home Advisor's Fixed Price Department. They finally issued a refund, yet their miscalculation and failure to plan caused inconvenience with our work and more importantly our sheds are not assembled to meet a family deadline. I emailed my complaint after speaking on the phone and was told, "We'd like to let you know that normally, our contractors work individually, rather than in teams. If the job will require an extra set of hands, arms, or drill bits, you have to make a second booking at the same time as the first, and two contractors will arrive."--again, so send a solo person who can do this in a reasonable amount of time for a reasonable price (not 2 hours for $264 bucks) OR estimate the job properly. I have a refund on the way, but not my time, and the skeleton of one shed now lurks in my back yard. Home Advisor really dropped the ball on this one; buyer beware."
“Hi Laura, Thank you for reaching out and we are sorry to hear you had anything but a positive experience. We have bubbled up your feedback to the proper channels. If there is anything additional we can assist you with please reach out to emailus@homeadvisor.com. -HASupport”
"The two times I have use them they’ve been excellent"
"Specifying my needed services and getting connected with a company ready to complete those services at a set price was an easy process that required no hassle whatsoever. "
A rep from HomeAdvisor, HomeAdvisorRH, has responded:
“Hi Laverne, thanks for your review. We are so sorry to hear you did not enjoy working with one of our service pros. Homeowner safety is our top priority and in hopes of quickly addressing your concerns, another HA rep has already responded to your review left on our Trustpilot profile. We do use an extensive screening process to screen businesses and business owners. We perform that screening when a business applies to join our network, and if the business is accepted, once again every two years following – or whenever concerns are brought to our attention.
We’re committed to maintaining a network of trusted home service businesses, and those who don’t meet our criteria will be rejected or promptly removed from our network. Please contact us by email (emailus@homeadvisor.com) or phone (877-699-4736) so we can assist you further.”