"Tried it for 2 months and then tried to cancel. I could never get a customer service rep on the phone (called 3 times with over a 45 min wait time each call). I kept "pausing my leads", a service they offer online but you can only pause them for 2 weeks. After that two week period you will get slammed with leads back to back while frantically trying to pause them again and sit on hold for 45 min to try and cancel your service. Total waste of $1300 and a complete scam."

"I have found great companies on Home Advisor for my rug cleaning and small roof repair. Great website!"

" This company does not check the contractors license of the people they list. It’s not just home advisor but all of the similar sites that recommend contractors. They keep listing me on the site even though my contractors license has not been active for over 25 years. A simple check at the contractor state license board by business name or license number will tell you whether their license is active or in active. I suggest everybody check because this site definitely does not!"

"I joined only 2 weeks ago. They took my $348 for membership and after another week, they started sending me "leads". In 5 days time I received 6 leads at an average of $80 per lead. Only 1 of those leads was I actually able to contact and estimate a job. Of the remaining 5; 3 of them I could not make any contact at all (did not answer phones or emails and did not return calls). 1 of them was given to me completely outside the scope of work I do and 1 could not do the job at all due to an electrical junction box location. I used their request credit link and was given credit for 2 of them... Great! Right? I gave it a few days to see if any of the other 3 would call back, they never did. 1 of these "customers" had an address less than 2 miles from me so I drove over there to find it was a dilapidated trailer park and the lot # the "customer" listed was a vacant lot!
I called my rep at Homeadivsor to be told that the jist of it is if the phone number for the "customer" is real then they charge for the lead. That is NOT a lead! It is not a lead if you NEVER EVER get to communicate with the customer at all. Further, I looked at my directory listing (the only thing you get for your $348 per year and they had a phone number listed which isn't even my number! I called the number to see that the call goes to Home Advisor (in care of my company). THey do this so that when I am lucky enough to get someone to look me up and find me directly, they still get ran through the Home Advisor system so that I can be charged for a lead fee!!! You got that? You get to pay twice for those customers!!! Of course, as soon as I sent my Home Advisor "rep" an email about this they immediately put my real phone number there.
When you call them and complain they let you know that it clearly states in their umpteen pages of terms and conditions that I agreed to pay for any garbage they throw at me. Here's the real question though... How many other contractors received those same garbage leads that I did? Just exactly how much did Home Advisor make from these jobs that were never going to materialize for anyone? Their business model is awful and predatory and they don't care one bit. On to the next poor contractor to pilfer his advertising budget. Shame on these chiselers!!"

"Just take my word for it, and all the others! Big rip off! And after disputing a lead charge, they totally ignored me and have threatened to take me to collections over 42.14! Candace"

"HomeAdvisor is a total scam! They are willing to answer your calls to get your credit card information but after that they have no interest in dealing with your questions and provide garbage leads! As small business owner's we have no problem paying for decent leads but when you are not able to have someone return your calls and have matters resolved - it is clear that you have no concept of customer service!!!!"

"We had 25 leads sent and only 4 jobs landed. Paid them 1200.00 and broke even. After wasting my time, gas, and doing payroll it wasn’t what I expected. It cost me $284 for start up. Then they charged me every week for bogus leads. I absolutely don’t recommend it."

"I'm really embarrassed that I paid for this service. I should have read the negative feedback here before handing over my credit card. All the businesses here who are claiming they received unqualified, fake, or generally useless leads are telling the truth. This business is going to take your money and provide nothing in return. Do not give them your credit card. They even record you stating your business name and title because they have had so many credit card disputes. Too bad this is a scam. the idea is great. All the businesses who have been defrauded by homeadvisor should join a class action lawsuit."

"About a year ago I took one of their recommendations for somebody to work on my sliding glass doors and their recommendation did nothing but steal one of my doorhandles… Then I hired one of their recommendations to do landscaping and he did not do what I ask him to do then threaten me then save it I’ll file false charges against me and I had to call the police to get him to leave my property… I REPORTED THIS TO HOME ADVISOR AND DID NOTHING!!!"

"HomeAdvisor essentially pushed Hiller on me for my electric project, even though others were rated higher. HomeAdvisor called me and connected me to Hiller. Hiller tech was almost two hours late and charged a lot for the job. I would never consult HomeAdvisor again or use Hiller."

"I'm a solar energy contractor working on expanding my customer base. We thought joining Home Advisor would do this. We paid all the initial set up fees and annual memberships and built our account. Once we started receiving leads they were all scams. In 10 leads that we pay just over $65 each for, we talked to 1 customer. Everything else was fake information, no answers, wrong person, not interested, never gave home advisor information. The worst part about this is not only are we being billed for leads, but other contractors are paying for the same lead to the same fake customer. So disappointed with the service. Complete garbage. Do not ever contract with HomeAdvisor. "

"On 05/15 I signed my business up with Home Advisor ($378.00 for the year): Eric Schunk - Customer Care Specialist. He eager, willing and apparently forgetful on HA services and cancellation policy. Fast forward 06/11, I have only been provided 1 lead which was unsuccessful and was charge $39.00 anyway. So here is the scam: 1. After you sign up, u have 3 days to get a complete refund. Really!! They do no give you any leads but after 3 days they will not refund you. In the first 2-3 days as a new customer you are still trying to understand how this works and there is no way possible you can determined if HA is good for your business in 3 days. - This was not explained when I signed up. 2. Leads - regardless if you are successful or unsuccessful they will charge you a fee. Again REALLY!! Initially I was explained you will ONLY be charged if I was successful in acquiring the client business NOT we will charge you regardless the outcome - This is also non refundable. IN SHORT - THIS COMPANY IS A NATION WIDE SCAM. It is amazing this company is allowed to continue to do business. IT IS BUILT ON NON-REFUNDABLE CHARGES WITH MISLEADING INFORMATION"

"They do not check out the contractors they give you to hire they only check the applicant of the company's credit report which could be good but the company may not be and some of them are scam artist to collect thousands of dollars from you appear like they are doing the job then state they have to go get other things & never show back up to do the job they talked you out of the money for. North Texas Remodeling run by Robert Giles who may change the name of his company but always uses the same phone #903-804-9176. This company even told me his tile installer went to Mexico & never came back to work so tells me he does not even hire qualified employee's in all directions."

"This service cost me thousands of dollars hiring a remodeling company that can't build a small Sheetrock wall or hang a door. They use our bathtub to clean out their paint equipment clogged the drain and now the tub basin is ruined.They taped off nothing when the hand paint and did not remove window covering which is ruined.

They said they have a mediation department that would call me but never did. Use your local home builders association for referrals or BBB. "

"I have told HomeAdvisor several times to take me off of their calling list. They are rude and very persistent on trying to get you to use their services which require us business owners to pay for. When I explain that we are so busy with business as it is-so why should we pay for more clients- they don't want to hear that and keep with their programmed speech which then makes me have to loudly tell them to stop talking so I can demand that they remove my number from their calling list.
I have now had to block their main number in hopes that they won't be able to reach us any other way. "