"Home Advisor Inc.
14023 Denver W Pkwy #200, Golden, CO 80401

I would not recommend this company to anyone, they are in the business of just taking your money and billing your more money. They do not care about your need or service. I could not get a refund for a service I did not want to use and was told I didn't have to use it right away, but instead I was bill for a lead from this and they charged my CC immediately. They told me I could not get a refund and it takes 24 hours to close my account. Do not sign up with this company or they will take your money!!!!"

"You need to expend a lot of money on leads , depending on your job type , for example in my case is flooring and a $500 a month budget didn’t work. You can’t communicate with at least 50% of the leads that you get. My buddy have his budget at $1250 a month and he sells a little more than me but I thinks that’s way to much to spend. Basically a couple of jobs are free because you need to cover the money you spend with Home Advisor. Unless you have a very high budget don’t use them, you will spend a lot of time and money on leads that are for small jobs. "

"I’ve been with Homeadvisor as a contractor for 4 days 4 DAYS! And I got about 5 leads none of them picked up none of them texted back and none of them emailed me back but yet Homeadvisor still made out with $200 they automatically took of my account. I tried requesting for my credit and they said I didn’t respond to the leads fast enough. Who in their right mind will call someone at 2am? Even if the lead came in at that time you still don’t call no one at 2am, I would wait until around 8-9am but still no answer from the leads as a small business owner trying to make it each and everyday I feel I have been badly ripped off I paid $287 for an annual or start up fee, and now got $200 taken out of my account for leads that where not even real ones! If you’re a contractor and are thinking of joining Homeadvisor i personally from my experience would not recommend it unless you do have the funds to take a big hit financially "

"I contacted Home Advisor after hearing a commercial on wsb 750. They gave my information to a contractor from Chug a Lug. I hired him, because they stated that the screened the company. The worker was not with the company. I called Home Advisor, and they were no help to me, and advised me to call the police. I called Chug a Lug, and the person that was working on my home answered the phone! He had stated to me that he had no affiliation with the company and I was lied to. I feel Home Advisor put me in this horrible situation and should be held accountable. THe contractor did not put down a tarp when he removed the ceiling. My hardwood floors are scratched and he did not replace the insulation that was removed. I was called a "raisist" and the stress of this so horrible! My husband is disabled and I was left to deal with this nightmare. I am out $1500 for and will have to have the work redone."

"I need a painting company so I called Home Advisor’s. A very nice gentleman came to give me an estimate. He indicated that this job would be easy and he would email me an estimate. I never heard from I’m him again and this company is not listed. I’ve made several calls for repairs on my home and VERY few responses. Do company’s not want my money?"

"I just signed up with them Friday when they promised a $300 credit towards leads, said service leads are 22.00 and replacement leads 50.00 and convinced me that they had improved their system.
Reason for the $300 credit was because I cancelled their service last fall when leads turned to crap and still paid for the full year. So it was supposed to offset the 287.99 signup fee.

First lead was Saturday at 9pm for changeout. $60. No answer when I called, so sent email. On the second call on Sunday the home owner said their neighbor took care of it.
Second lead nobody picked up.

Called home advisor and they had no notes on a $300 credit and were going to charge a full price for their services.
So decided to cancel and get the 287.99 set up fee back. They how ever said there was no way to refund the $120.00 that they had already delivered to me on leads.


Answer to Rep: I was with service magic and this was my second time with home advisor. Another rep looking "into it" will not cover my losses. It does however give the impression that you would be willing to do something.
I would suggest home owners to look into google reviews and not call companies thru home advisor, because the company you will get is already $20-$100 in the hole. With an average of getting 1 customer from every 4 leads the actual number is somewhere between $80-400. "

"Said he would take care of my Dishwasher problem, told me what day and time he would be here"

"Helped to grow the business. May sign up again later. Had issue with bad review still trying to work out with them. I hope they can help. On hold for now but overall good to play with the bigger names."

""Home Advisor is a scam
They charge to many contractor for same lead "

"Home Advisor is a scam. They too off the contractor by charging for services that I don't offer. And jobs we dont actually get."

"Home Advisor sends you leads which you pay for. Then you contact the lead based on the information (phone number/email) you are given. When you call the phone numbers you are given and the person answers your call and says they never requested your service or called home advisor you have to ask for a refund from home advisor. They refuse to give you a credit for providing USELESS information and their excuse is “we don’t have the resources to verify all the information we pass on to you” and “that’s the cost of doing business “. Wow what a great way to screw honest business owners out of money!!!"

" Most of the leads were not legitimate. Made actual contact with less than 20% of the leads... even when calling back within seconds, making multiple calls, sending texts and sending emails. On some callbacks, the numbers never even rang, 3 beeps and a disconnect. They will also renew your membership automatically, without notification, and refuse refunds. There is a class action lawsuit pending against the company.
"

"Don't use them the are just trying to get your money with there marketing skims, don't fall for it."

"I did not realize that looking at a list of potential "pros" entitled THEM to call me because you provide them with All of MY information.....I had no idea why my phone starting ringing off the hook as I was doing research on your site for several different areas.
What a fiasco. The poor contractors were so bewildered as to why I said that I was still thinking about it....not ready to do more than read reviews. Now I find out that they get charged for a "lead"....horrible system

"

"90% of the leads we received you cant even make initial contact with, the other 10% you pay for tire kickers. Lets add this up, you have to pay Home Advisor $97 for a phone number and email that more then likely won't work. If it does, add the time it takes meeting with the client and discussing the project details, just to find out they can't afford it, or simply are just bid shopping.

By the time you may get an actual job, you will be well over $1000 invested from other leads, and that will cut into your bottom line profit.

What really sent me over the edge were the business practices at Home Advisor. When I first started to check them out they wanted to do a pre screen background check which was fine, except they needed a debit card on file to push it thru. After being assured the card wouldn't be charged, it in fact was and the account was setup. I called to cancel and they told me they cannot refund the money, however they did offer 6 free leads, which I regret I accepted. After about a week the leads were all used up and not one job had come of them, I called for a refund and was told that "the 3 day period allotted for refunds has passed". My initial first phone call to cancel was well within the 3 day period.

Long story short, I ate the $400 membership fee and cancelled anyway to not be apart of this shady business. Live and learn, don't make the mistake that cost my company $400. A lot of their reviews are bought, there are a lot more contractors like myself that are livid and extremely unhappy with Home Advisor."