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Product & services pricing
4.77/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.42/5
Customer service:
4.47/5
Return/Replacement policy:
4.46/5

1/5

2018-01-10

Abuse Their Contractors

"HomeAdvisor has created a masterful system that **** dry and then dumps contractors. First they imply to customers that the entire service is free, so there's a lot of window shoppers/price estimators...the only problem there is that the contractor gets CHARGED $$$ for every single "lead," no matter how ridiculous or impossible it is. I perform building inspections and was sent a "lead" that wanted solar panels installed. Do you think I got a refund? NO! Their phone line doesn't work? NO REFUND! Customer doesn't speak English? TOO BAD!

You'll also get requests in the middle of the night (which you miss of course) and then H.A. has the gall to say that you should have responded within 2 minutes. By the way, there is no way to turn off leads at night, so...you lose a LOT of money this way. I strongly suspect some of the leads are fake, just to extract more $. I also turned off leads for 2 weeks while I was on vacation, yet magically I still received--and was charged for--two leads. Their leads are not cheap, so please do not use HomeAdvisor to "window shop." Better yet, don't use them at all, look at some reviews and just contact companies directly.

It may also be of interest to people that HomeAdvisor absolutely burns through customer service reps, probably because they realize they are working for such a despicable company that completely screws the pros it depends on.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"The contractor was not honest. He quoted one price and kept changing things then blamed me. Then after work was completed tried to charge a higher price than quoted."


Verified HomeAdvisor Shopper
Verified
3/5

2018-01-10

"The cleaning people wanted to do the job I said very Specfic I need quote first, the lady wanted to do the site unseen, not good practice"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"Simon Electric was terrific!Zach and Brian were very professional and completed the repair quickly"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-10

"Very satisfory, and also very pleased with the work of the Falling Tree tree contractor that I located on Home Advisor."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"I was pleased with my experience with home advisor for the most part navigation could be more simple I was all over the site never found price calculator"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-10

"Excellent, both men worked hard and completed my project on time."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"Home Advisor is the best! Yelp is deceiving in how they organize and present data. Angie’s Lis is beyond useless - they charge for services and falsely advertise that they have experts in a city. Home Advosor is the only source that has provided good, honest and reasonable contractors. Additionally, HA ensures you get good service. I recently had a problem with a contractor and HA mediated a happy ending."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"Experience so far has been good"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-10

"Love this site .This is the third home project I have used the site for . Very satisfied ."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"I received only one name or call for door installation and will meet him at the site tomorrow. I received several names for landscaping thank you!"


Verified HomeAdvisor Shopper
Verified
5/5

2018-01-10

"I got a great Pro who lived up to the reviews."


Verified HomeAdvisor Shopper
Verified
2/5

2018-01-10

"Last time was excellent, this time very frustrating"


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"In general the site is user friendly. Today, however, I can find neither the company I used, nor the category (snow removal). The company I selected fully pleased me. I want to write a positive review."


Verified HomeAdvisor Shopper
Verified
4/5

2018-01-10

"Appreciate. Called 5 others and no call backs."