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Product & services pricing
4.73/5
Chance of future purchase:
4.85/5
Shipping & packaging:
4.66/5
Customer service:
4.63/5
Return/Replacement policy:
4.70/5

Verified HomeAdvisor Shopper
Verified
5/5

2017-10-18

"I will be using again have a huge remodeling project non profit."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-18

"Its great when you looking for a contractor in your area"


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-18

"Appreciate access to service providers that I can contact to schedule bid."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-18

"Very easy to use and that is exactly what I want."


Verified HomeAdvisor Shopper
Verified
4/5

2017-10-18

"only one provider was offered, and they do not provide the necessary service."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-18

"My experience with homeadvisor is always good even though at times I may choose another option not provided by homeadvisor."


Verified
1/5

2017-10-17

Contact resulted in daily spam calls.

"I made some inquiries about roofing contractors in my area. I got lots of spam calls instead. I never completed my inquiry but still got calls from all over the country. I won't contact them again."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Rep reply posted 2017-10-17
A rep from HomeAdvisor, HASupport, has responded:

“Hi carl-82943, We're sorry to hear this. Your contact info is only sent to the pros that you are matched with. We would be happy to place you on our Do Not Call list and investigate your experience if you send further info to emailus@homeadvisor.com. -HASupport”


Verified
1/5

2017-10-17

Wish I could give a 0 star

"They made this new required annual membership fee of over $500 for contractors. We paid. The leads came in. Most of the leads had nothing to do with our services. I called in, they said they would fix it. But we were still forced to pay for irrelevant leads.

Then the leads that we're relevant were of course worthless (not their fault they attract people who want something for nothing). We ended up paying more for the leads than the lead was worth. So we wanted to cancel within two months.

Called in said it was worthless. They said we already paid a year membership so freeze the leads. So we did. Oh but wait, they will automatically turn leads back on without consent. So they did, we got two leads (again irrelevant leads) and we were told we would not be charged and they would stop sending leads. But we were still charged for leads. They automatically took out all fees from our banking account. It wasn't invoiced. We filed their lead disputes. A couple of them they said were credited to us. But most of them were forced on us. Yet we never got an actual statement to show why they were taking out so much money.

They stopped sending leads, but sent us to collections for over $1,000!

We feel scammed. Promised one thing, forced into other things, paid everything dispute all of our disputes and then this? Not a recommended company at all add very questionable business practices in my opinion.
"


Rep reply posted 2017-10-17
A rep from HomeAdvisor, HASupport, has responded:

“Hi Unhappy-657, We're sorry to hear this. Our membership fee does not cost $500 and leads that are not profiled correctly are eligible for credit. While leads cannot be paused indefinitely and will turn on automatically, we try to make it clear when they will resume by sending emails, having the date viewable online and on your app, and confirming the date range if pausing them over the phone. Monthly statements are also emailed in addition to a detailed statement always being available on your Pro Page. We're happy to address any concerns you have about your old account, please call Customer Care at 877-947-3639 or send info to emailus@homeadvisor.com to speak with a rep. -HASupport”


Verified HomeAdvisor Shopper
Verified
3/5

2017-10-17

"Had to redo load, can't find pro area for a recommendation"


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-17

"Great...love reading reviews"


Verified HomeAdvisor Shopper
Verified
1/5

2017-10-17

"Completed 3 major home improvement tasks. Each were 1) Electricity check up and switch covers replaced. Cost me over $500. The man was supposed to use his supplies. But he without my knowledge took out my supplies. He installed outdoor lights outside the garage. He had them pointed the wrong way. When I called him I requested him to correct this issue and along with that I gave him more business for him to install one more fixture to give more light and fix the bulbs that had gone out just after a month. Since I live by my self, he still took my supplies. ! I felt fearful of him. Then the Plumbers 188PLUMBERS. INSTALKED A BRAND NEW WATER HEATER. The men took the job so lightly and left the hearing at a low point. The water came colder than before. They came immediately and turned it up and left. After they left, I asked KYLE what setting now they had turned it up. He informed me to 4. I was upset. I called again and he said when it gets colder he will come to put it to a high setting"


Verified HomeAdvisor Shopper
Verified
4/5

2017-10-17

"Excellent concept prior to sitting with a firm for design."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-17

"Very surprised with immediate response from a contractors."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-17

"Have used your service more than once and have been satisfied each time with the people I hired."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-17

"Terrific nothing...you covered everything...."