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Product & services pricing
4.73/5
Chance of future purchase:
4.85/5
Shipping & packaging:
4.66/5
Customer service:
4.63/5
Return/Replacement policy:
4.70/5

Verified HomeAdvisor Shopper
Verified
4/5

2017-10-16

"No one has contacted me since last week when I first ask someone to. Very unprofessional Site"


Verified HomeAdvisor Shopper
Verified
4/5

2017-10-16

"Poor communication regarding the reward after 3 completed projects. Difficult to find out where I stand. Last time reward check took much to long to arrive."


Verified HomeAdvisor Shopper
Verified
4/5

2017-10-16

"The site was great except that I had to put in false zip codes to find someone for my area"


Verified
1/5

2017-10-15

Home Advisor Contractor Responses to Negative Ratings

"In March of 2017 I hired Five Star Home Improvement (contractor) – King, NC, after reviewing ratings in Home Advisor to repair my leaking master bedroom ceiling/roof leak, and to also clean my gutters (which may have been an issue causing the roof leak). The first repair job by Five Star Home Improvements did not fix the ceiling/roof problem, although I paid the contractor $585.00. A second job was done by this contractor. At this point I was told I had a bad mold problem as a result of the roof leak. The contractor told me that his company was certified for mold removal as well.

Again, I asked him to make the repairs, assuming that he would absorb some of the cost, since the previous repair had failed to fix leak/roof problem. For this I was charged $4,447.25, and I had no choice but to pay the contractor. The contractor advised me that roof leak and mold remediation was solved; although the contractor provided no lab reports or evidence that the mold removal was accomplished.

The response that Home Advisor let my contractor filed to my posted review was full of inaccuracies and untrue statements. First, the contractor was hired to repair my roof - that was the sole purpose of my contracting them. Second, the first roof repair job failed. Third, I was not told that a roofer had been subcontracted to do repairs. Fourth, vents were not a part of the project that I posted a review for. Fifth, I have no proof that mold removal was accomplished - period.

Home Advisor made me prove my negative rating and shared my rating with the contractor for review before they would post it. Because contractors pay Home Advisor to be in their network, they favor the contractor in all respects, including negative ratings. I will never use them again for any reason.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"Website fine, not sure about services yet"


Verified HomeAdvisor Shopper
Verified
4/5

2017-10-15

"Not sure yet. Contractors have not contacted me."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"Great went by ur ratings on the plumber and he more than lived up to the rating"


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"I have been a customers for a couple of months and the turn around response has been wonderful"


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"Quick and easy to use. Thanks!"


Verified HomeAdvisor Shopper
Verified
3/5

2017-10-15

"Home advisor was fine you only had two listed that was able to take a look at siding job.Champion gave me appointment 4 weeks out not interested they must be to busy.There wasn't anuff pros on the site."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"I needed a trusted handyman for a vacation home and did not know anyone to ask for a recommendation."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"I was amazed at how fast and professional my request a were answered. I will recommend you to anyone who needs help with anything. Thank you."


Verified HomeAdvisor Shopper
Verified
3/5

2017-10-15

"It was ok, there was supposed to be four referrals but only two showed."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"We already have a handyman but her is very busy and I need someone to get the hinges to hang a sliding door ."


Verified HomeAdvisor Shopper
Verified
5/5

2017-10-15

"Made me hungry for tacos and strawberries"