"I ordered three items on this order. Was told the air gap was not in stock but was charged for it anyway. When items did not come I called and Phil said he was waiting for the air gap . I needed the faucet and soap dispenser so I cancelled the air gap. After 5 months and emails and phone calls, no refund.It is only $39.00 but it is MY money.

I also returned an item on a second order S3858763 for a soap dispenser. It cost $58.51 and I received a credit for $28.58 on Sept 4th. 5 months later. They kept $30.00 Way to go!"

"Excellent service. Very good job."

"DO NOT PURCHASE FROM HOMECENTER.COM. I have been waiting 40+ days for HomeCenter to issue credit. My return was received on 6/10/09 and we quietly waited the posted 30 days for credit to be issued. When we didn't we started to call their office. Every time you call homecenter, either nobody answers or you are privileged to speak with some of the biggest scum on earth. These people are so rude. And it starts from the top (Brian Okin). All I can say is that I am not giving up on my fight with this company, and neither should anybody else. They are truly a fake company that takes your money and sends you products that are either not what you ordered or junk. I'm sure you've read all of the other reviews so I don't need to go on."

"Avoid this company like the plague!!
I ordered a sink and was told it would ship in 2 weeks. My credit card was charged immediately after the order.
After 2 weeks I was told it would ship in another week or two.
Finally, after getting the runaround for several more weeks I tried to cancel the order. The CEO, Brian Okin, called me personally and told me the item was going to be shipped from their supplier the following Monday. Guess what, it never was shipped and wouldn't ship for another 3 weeks. I cancelled my order. My credit card was credited the full amount minus 4%. I ordered the rest of my money but was told by Brian that is was a "cancellation fee". Avoid this company at all cost.
"

"This store is over rated at 1.59.
I ordered a new faucet and after delivery on 3/31/09 the box was open with a broken seal and when I removed the faucet water dripped all over me. I contacted this company and they insulted me by telling me that they test all faucets.
I can't believe that these people would open a factory sealed faucet and water test them all.
Trying to contact them by telephone is useless. You may be waiting for long,long,long time. They told me to hangup the phone and try emails. They work faster that way. They really don't want to talk to you.
Save yourself some grief and go to someone dependable. I will never again consider ordering anything from this company.
Here is an answer from Homecenter's email: "All manufacturers items are inspected before packaging which would indicate the water dripping from the faucet".
One of the faucets had to be reassembled. If they inspected this item they would have noticed that. I guess what they are saying is the customer is always wrong and that was confirmed by a call from Homecenter. I am not using the faucet yet as they say because the water supply is not connected yet. Water connected now, 5/09, mounting flange (back plate) leaked due to defective casting. Waiting for mfr replacement parts to repair faucet. Good service from mfr."

"I ordered a faucet from Homecenter.com and when the facet came it was missing a part (the drain pull), also missing were the handles. I contacted Homecenter.com and was told the handles were another $44.00 (not what the picture or add showed), reluctantly I orderd the handles, however the missing part (drain pull) was on back order and I would have to wait. I was in the middle of a remodel and had a plumber lined up to install the faucet. After numerous emails back and forth I asked that they send me another faucet and that I would send the one with the missing part back. As of this date 04/18/09 I have not received my refund of $177.01 for the faucet I returned and have been given the runaround from Christina return specialist, LOL) and Brian CEO, bigger LOL) Never have I had such poor service from a company before. If I had done my homework I would have discovered the numerous complaints filed with the BBB, this would explain the service or lack there of from Christina, who is in charge of returns. In emailing Brian I was told that returns sometimes take a little longer than we would like and that Christina was doing everything in her power to expedite this return. Well it has been over 5 months since I returned the faucet. I've since contacted the BBB and registered a formal complaint, The BBB over a two month period has made numerous attempts to contact Homecenter.com without any luck, the case has been closed, flagged unsatisfied, however that does nothing for me and my $177.01 that they still owe me. As of 4/16/09, they (Brian and Christina) won't return any of my phone calls or any of my emails. I've left numerous messages and sent numerous emails and not one response. Brian's direct line ***-***-**** (which he doesn't answer) states, not to leave a message because he doesn't listen to the messages and that If you want to reach him you need to email him at his email address at homecenter.com I would not recomend this company to anyone as Brian the CEO doesn't seem to give a $#@$ about the poor job Christina is doing and that customer service is obviously not on their list of priorities. If anyone at this company gives a #$%@, I'd appreciate my money ASAP and would like to end all ties. During the two months that the BBB was attempting resolution with Homecenter.com I had no contact with the company, allowing the BBB to do their job. Since then I've been in constant contact with Homecenter.com until 4/16/09 when they stopped returning my calls and emails. I will keep trying to reach them, however it is imposible to actually get anyone on the phone as they only respond to emails and that, they are no longer doing with me. This company is also affiliated with Remodelcenter.com and Supplyhouse.com. The web site has numerous testimonials from customers all praising the company, however not one of the testimonials had to return anything, go figure. Order all you want from this company as long as you don't have anything to return. Just to update everyone. I emailed Brian on 4/18 letting him know I filed this complaint and he finally responded with an email, bascially (in no direct words) telling me that for doing this I will never see my money. I really didn't expect to see the money as I have been waiting for 5 months.
Finally!!!! To be fair I wanted to update this report to document that I did indeed received my full refund of $177.01 on 04/28/09 and was emailed by Brian, that they do not want to do business with me ever again, as if. Let this be a warning that this kind of business has been going on for a long time and I don't see it changing any time soon.
"

"Ordered a Blanco Faucet from Homecenter, sales person was very helpful, got the faucet in 4 days. Great Service!

Thank you!
"

"this company is run by crooks.... they sent me the wrong item not once but twice .... avoid at all costs!!!!"

"Beware of this company they will screw you .
Should of did a little research on this company though this site and BBB.
What people are say about canceling their order is true beware of this company,
or better yet don’t use them.
"

"I ordered my Elkay sink on 12/3/08 on Homecenter.com website and received on 12/5/08. WHAT GREAT SERVICE!!!!! Will be ordering again for my next remodel project and will tell all my friends!!!"

"Very dissatisfying shopping experience with Homecenter.com. Made purchase of sink based on item availability provide by Customer Service. Tried to cancel order after finding that item is not available and order lead-time 4-6 weeks. Merchant simply ignored request for order cancellation even before order been processed, forcing me to bye item from them. I refused to accept any shipments from them and open dispute with credit card. Merchant provided false information to dispute investigator regarding order cancellation stating that order never been canceled. Think twice, starting business with this merchant - they lure you with lower prices, but they do not care what happen after they received money. Stay away from Homecenter.com
Comment to replay from Homecenter.com:
I have sent request for cancellation to ****@**** and even received the automated reply from merchant's website (unfortunately I can not provide copies of emails I exchange with Homecenter.com, this site policy prohibits such postings). Nothing has been done after reply to cancel order, even before merchant has processed it (prior to cancellation I did not received any email confirmed that order been processed with tracking # and delivery dates). Instead, I tried to convince somebody named Bryan Okin, who deliberately ignored my cancellation request and shipped items to justify restocking fee and shipping charge, that I simply do not want to do any business with Homecenter.com. I made that decision after learning that promised in-stock item could be delivered in 4-6 weeks, unreliable customer service and reading review on Resellrratings.com, I agree, Homecenter.com returned $256.76 from initial charge of $469.60 , but ignoring customer's request for cancellation and providing false information to credit card company , stating that they never received request for order cancellation, Homecenter.com earned 212.84 just hiding behind predatory policy.
Homecenter.com will do anything to get your money, even if you do not want their service. Be aware!
"

"Contrary to the bulk of the poor reviews on this site for this company I found them to be quite responsive and helpful during my ordering/shipping process. I was in contact with Brian Okin personally by phone as well as a couple of other folks. And I exchanged emails with Brian and Stacey Perry and Lawrence Griffeth. The Blanco sink we ordered was shipped immediately and arrived in 2 days. This item was marked "in stock" on the site and was in stock. I had our kitchen installer drop by and inspect it the next day and he pronounced it in excellent condition. It will be installed next week (12/1) so we'll be sure then. The delta faucet we ordered was not marked "in stock" but I did not notice that. In fact it wasn't in stock and I was notified that it would ship on 12/3. However, we needed it before that so I contacted the company via email and phone and agreed to participate in the QSP (Quick Ship Program) which entailed Homecenter searching other suppliers and merchants and finding the faucet for me and setting up immediate shipment. I asked that they get the faucet to me if they could find it and that it arrive by 11/24/08. It was delivered on that very date and based on my limited abilty to check it, it looks fine. The savings we experienced was substantial over the prices for these same items locally. The faucet was, in fact not available anywhere I could find. A local supplier said Delta underestimated the popularity of the Oil Rubbed Bronze finish and they were on backorder everywhere. But as of 11/24 I was holding one in my hand courtesy of Homecenter. The QSP feature cost a few additional dollars but was well worth it since I have the item and it will be installed before it was listed to ship and since it could no be found otherwise. One other item I ordered was on backorder also but we rethought using that item so Homecenter cancelled it before shipment and they refunded the amount for that item immediately to my account. I would use these folks again. The savings is great. The customer service is fine. Be patient and kind to them and they will be patient and kind to you.

Satisfied in WV

"

"I ordered a sink and faucet. The confirmation came back with notice that the sink is not available anymore and the faucet on backorder. I had two problems with that: a) their webpage is not uptodate and b) they should not have confirmed the order for the faucet without checking with me after having to cancel the order for the sink. Canceling the faucet took me several e-mails. The first e-mail response from homecenter was: "don't assume the order can be canceled, don't buy anywhere else". Finally the order was confirmed to be canceled. Homecenter charged my credit card anyways for the faucet and did not issue a refund as of one month later. I am having to dispute this charge now with my credit card company. My experience with them was thus very bad and I would not recommend doing business with homecenter."

"Homecenter.com is one of many companies who view Customer Service as a side effect of, well, having customers. The company does not care about the individuals who purchase from them.

I ordered an Elkay sink on Aug 11, 2008. It arrived damaged and was left without a signature on my porch by UPS. This was a $1024 item and I was surprised no signature was required. All that aside, though, I followed Home Center's policies explicitly and initiated the returns process. I even ordered a second, identical sink in order to escape the re-stocking fee on the first item. This practice alone is a travesty. You the customer must buy the same item again even if the first one arrives damaged to escape a restocking fee. Really? Why doesn't UPS absorb this cost?! It's not my fault they dented the item and either I re-ordered from you or paid for the "privilege" of returning a damaged item. This in effect holds the customer hostage.

Anyway, to continue, the damaged sink arrived back at the manufacturer on Sept 9, 2008. On October 9, my refund request was "entered into Homecenter's system" and I should have received my refund in "2-3 business days". Or so I was told. I waited until October 21 and emailed the Returns Department asking the status. No reply. I tried again on Oct 27, Nov 3 and Nov 7. Not once did anyone at ****@**** return my email. Not once. Again, Customer Service is the last thing on any employee's mind at Homecenter.

I finally tired of ****@**** and I attempted to call. I reached the woman who initially "entered" my refund into the mysterious "system" but she could care less, as it was no longer her concern. I asked if the Returns Dept could be reached by phone? Nope. Of course not.

Finally, on Nov 15, 2008 the money was refunded to me. That's over 9 weeks after the item had been returned to the manufacturer. 9 weeks. You can travel to and from the moon in less time. How complex can hitting a few keystrokes on a computer and returning my money be? Oh, that's right, they DON'T CARE.

Homecenter is a joke. Mr. Okin's repeated responses to "better refund system in place" etc, etc are simply smoke and mirrors to mask the company's ethos: YOU THE CUSTOMER ARE THE LAST THING ON OUR MIND.

AVOID THIS COMPANY AT ALL COSTS."

"Deal with homecenter.com if you are one that looks forward to a colonscopy. They have now issued a refund on my card minus about $50.00 for bogus charges - including a restocking fee for items that they did not have in stock and never even received at the time I canceled. This saga will continue. In the end, homecenter.com will not be paid a nickel. But better yet, avoid this waste of time and deal with another merchant. There are many reputable ones on the web.


RES IPSA LOQUITOR - From the latin - "SOME THINGS SPEAK FOR THEMSELVES."
See email string below and deal with homecenter.com accordingly. BTW, from the many negative reviews on this page, my bad experience with this merchant apparently is not uncommon.

MY RESPONSE TO HOMECENTER
Lawrence Griffith said nothing about chargebacks. I was told that all I had to do was cancel the order and I would receive a prompt and FULL refund. I did this the same day as the order. By the way, I did not cancel the order based on price. I did so, because of a > 3 week delay in shipping. And, this after I called and was advised that all of the items were in stock.
You now respond a week later and cop an attitude. Please advise as to the basis for a chargeback if I don’t remove the dispute? I thought that this process is a matter of right for a credit card holder?
********************************
FROM HOMECENTER.COM AFTER MY FOLLOW-UP
1. We do have a low price guarantee. All you had to do was mention that you found it in stock for less, and we would per our guarantee, beat that price.
2. I have canceled your order. In order for us to issue credit without a 15% chargeback fee, you must call your card company to end the chargeback dispute. If you email me back today stating that this has been done, I will credit it today. If you don't end the chargeback, a 15% fee is added.
************************
MY FOLLOWUP EMAIL AFTER A WEEK AND NO RESPONSE FROM HOMECENTER.COM
I am resending the cancel order email that I was advised to send. I have yet to receive a credit on my credit card and have already put the matter into dispute with my credit card company. I will not pay any portion of the charge.
BTW, I have already received the requested items at a lower price from another online supplier. Be advised that if you ship the item despite my timely cancellation, I will asume no further responsibility in this matter.
*******************************
MY INITIAL CANCELLATION ON DAY OF ORDER
After 25 minutes of being on hold, I now have to play further games with you people.
Please cancel this order immediately. I thought you had basic items in stock. You do not. Further, your 3 week ship date is totally unacceptable. As advised by Lawrence Girffith, I expect that a full credit will appear promptly on my credit card. If not, we can pursue this matter further.

"