"They have $426.95 of my money and will not refund it! Never order from Homecenter.com unless you want to loose lots of money. It is a complete scam. They falsely advertised the size of the sink and sink grid I ordered and then after I returned it according to their policy, they just kept the money. They said they would refund my money plus postage and never refunded my money, never returned emails or phone calls. They now have over $425.00 of my money have taken no action to remedy this. It has been 3 months with no action.It is the most frustrating experience, I would have perferred to pay double retail price than to have gone through this horrible experience. They should be put out of business, and I will take legal action."
"This was BUY FAR the worst buying experience ever experienced. Do not buy from Homecenter.com. We purchased a kitchen faucet in May 2008 from these scammers. Turned out the faucet was defective, in that there were no threads on the cold water hose nut, making it useless. Once we obtained the RMA #, it took them two months to get the thing picked up for a return, then they make you wait 30 days after they received the return to return your money. It is now 6 weeks since they recieved the return and still no refund. At get this, they charge you a 25% restocking fee for DEFECTIVE merchandise.
Customer Service is absolutely horrible...Christina B., Jennifer M., et all are the worst. They rude and unresponsive. The "CEO", Brian Okin, is a total joke. He's never around, only works via email, and doesn't take responsibility for anything.
Stay away from these rip off artists !!!!"
"Horrible customer service that has zero respect for the customer (and has no desire for repeat business). CHECK THEIR RATING ON THE BETTER BUSINESS BUREAU's web site where they are not even close to qualifying as a reputable business by BBB standards. Please save yourself the time and shop elsewhere. In the end, saving a few $$ does not come close to accounting for the incompetence of this company. I ordered a Kohler faucet (and sink). Due to an error of the Website, it assigned the wrong product # to the faucet I selected . Despite what the owner's response below says, it did not indicate that the faucet came with a white head, not did any associated description (and a caveat below the pic clearly says that image may not reflect actual color/finish). I used the web site's drop down menu and selected chrome faucet. It's that simple... or it should have been. The web site has since been changed, yet they still contend I made the mistake. Once received, I began the process of returning the item. It took over a month and a half AFTER they received the faucet in their warehouse for them to acknowledge that they actually had it in their possession. It also took about 15 phone calls over the last 2 weeks of that 1.5 months. Each time I was told to wait and that it would eventually show up in their system. Technically, on my end I guess the return went okay... all I had to do was send it back. It's really the refund process that they don't care about.
Update: 10/22. After many more phone calls, I finally got A refund. So 2.5 months after they had my return in hand I got $88... for a faucet that I paid $140. They not only charged a healthy "restocking" fee, but also charged me for their original shipping charges, which was mostly an absurd "handling charge," since it know what the shipping charge should have been. It cost me $8 to ship it to them.
In the end, I can safely say this "company" is rude, dishonest, and a rip off. Any competent company understands that every interaction with the customer is a reflection of the company... the return process/refund process included. They value the immediate $$ over long term success.
I also contacted the owner to follow up on his statements below. He offer is incredulous. First, he's talking about a credit of only a portion of the $50 he charged me for their error. Second, why would I EVER give this company more business. Stay away. "
"Ordered 3 items. Received all 3 items within about a week. Good website, prices, and service."
"Browse Yahoo shopping and you might be lured in by prices lower than other competitors... You're routed to a website that so easily lets you shop for the item. When it doesn't show up at your house 2 weeks later continue trying to call them... don't worry if it says you are the 3'rd caller every time you try to contact someone because eventually, after 45 minutes on hold laden with apologies for why they are taking so long, a rude Jersey woman answers the phone. The only women answering phones. If you ordered on the 3rd, expect her to say, "How don, I'll cawl the distributor." Hold and you might find out that its going to be shipped in another week (3 weeks after ordering and despite their clause #7 that says they will notify you of any delays over 10 days, they won't, if you want your order you'd better call and make sure they're going to ship it). Complain and she just wants you to go away, despite their website saying 3-7 days shipping, 3 weeks doesn't seem to be enough time. (That's without a back-ordered item) If you complain some more Kristine might even decide they can ship it out tomorrow. Despite their website claiming that they'll contact you if it will take longer than 10 days, they were only capable of taking my money and being rude when I was upset that 3 days meant 3 weeks. If you want to talk to a supervisor, be prepared for Kristine to pretend that she is not available for 2 hours. After a specific request for a call back by the supervisor after Kristine takes your number back, prepared to get shined.
Spare the agony. Buy at a reputable online shop, you will not regret spending an extra 10 or 20 bucks. Trust me, you'll spend that on the phone waiting for Kristine."
"DO NOT ORDER FROM Homecenter.com or sister company called Remodelcenter.com!!! Unbelievable to read the CEO's (Mr. Okin) thoughtful, sympathetic, responses!!! What a crock! - You should try dealing with him or any of his employees by e-mail or phone. I ordered one item from Remodelcenter.com. Email came thru from Homecenter.com that confirmation was "N/A", so I turned around and ordered it directly from Homecenter.com using another payment method. Second time, I got a confirmation number. Few days later, two sinks arrive in mail. Company says it's my fault and that I must pay 25% restocking fee to return one sink. (Well over $100) I tried to explain that first order never was confirmed and provided the CEO (Mr. Okin) the e-mails for proof. His response? and I quote: "confirmation numbers are for our internal purposes only". Really??? I always thought that you were given a confirmation number when your order was confirmed. Where have I been the last 40 some odd years? (And for your personal edification Mr. Okin, "N/A" isn't a "number") At this point, returning the extra sink isn't even an option (and I offered to pay ship if they waived the restock fee) -take the time to look over some of the nightmare reviews about returns and getting your money back!!! It's no wonder they have at least 3 alias' out there.(Homecenter.com,Remodelcenter.com and WorldHomeCenter.com.)I guess the idea is to keep changing the names to stay ahead of the horrible ratings. Mr. Okin, I can hardly wait to hear your sweet spin on this one. FYI - you can keep the generous offer of 5% off my next order, that you have so kindly given others as some sort of consolation for the problems they've encountered; do you actually think these people or I would ever knowingly deal with your company(s) again? "
"This is the worst online company I have ever done business with. The customer service is terrible at homecenter.com. I ordered 2 bathroom sinks and 2 faucets only to receive them 3 weeks later after being promised they would arrive with 5 business days. Next, the merchandise was damaged and the order was wrong. Both sinks came in the wrong color with the faucets not fitting properly because of the wrong number of holes. I wasted days trying to get this resolved with customer service giving me a runaround. I finally sent the CEO an email (****@****) who got back to me 2 days later saying he could not exchange my order without charging me a "restocking fee" even though the error was on his part. I never encountered so much aggravation by purchasing products online. I just checked the Better Business Bureau and noticed they have an "unsatisfactory" record with the BBB. Not a surprise after my experience. STAY AWAY FROM THIS COMPANY, THEY RIP YOU OFF!"
"Poor customer service, bad policy and a CEO that won't budge. I order a sink on April 8th and about 5 days later I received the sink via UPS. I checked the box day on but did not see any damage. When my installer arrived two week later he noticed a hairline fracture. I called customer service and waited 75 minutes before giving up. Then my husband called and waited 55 minutes before he gave up. Than same day we emailed HomeCenter.com and when we received their response we were upset to learn that UPS would have to pick up the sink and we would have to wait for them to send us a refund in four to five weeks. If we wanted a new sink we would have to pay all over again. I was shocked and decide to appeal to CEO Brian Okin at ****@**** and to my amazement he wrote back offering to look into my sink return. He asked a lot of questions but eventually he stated that he was sticking by the policy that states you must report damages within two days. I explained to Brian that I could not report the damages becuse I didn't see until the installer noticed the crack. He said and I quote "because you didn't report it until a week or two after receitp, if we do not get a credit from UPS, we will not be issuing you a credit for the item." I am very disappointed that doing business with HomeCenter.com and dealing with their CEO Brian Okin was such a terrible experiance. I hope the messages of bad service and unfair return practices, posted or not,gets out to all who want to be treated fairly."
"Returned item but was never reimbursed. Worse experience ever. We ordered a kitchen sink at a very good price and it was delivered fine. Our renovation plans changed, however, so we decided to eat the crazy restocking fee and return the sink. After the painful ordeal of getting an RMA #, we followed the return procedure exactly. They never gave us ANY money back! Even after we managed to get through to the terrible customer service, nothing. I should have just sold it on eBay because now I have nothing and am out hundreds of dollars."
"My Google Checkout Summary is pretty self-explanatory:
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Mar 27 - Seller contacted - You sent HomeCenter.com an email with the subject: I'd like to cancel my order
Message: "Since I never receive responses when I send emails, I called your number and told your rep that I wanted to confirm that my order had been cancelled. She told me that it was subject to a 25% "restocking" fee. I don't see how you can charge a restocki..."
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Mar 25 - Seller contacted - You sent HomeCenter.com an email with the subject: I'd like to cancel my order
Message: "I still have not received this item nearly a month after you charged my credit card. Since you never responded to my earlier request for information, I have advised American Express that I am not willing to pay the amount you charged to my card. Pleas..."
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Mar 9 - Seller contacted - You sent HomeCenter.com an email with the subject: What is the status of my order?
Message: "It seems you charged my credit card on Feb 26, and yet my order still hasn't shipped. Please let me know when this order will ship. Thanks."
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Feb 26 - $38.67 charge - Your credit card (AMEX xxx-xxxx) was charged for $38.67. "GOOGLE *HomeCenter" will appear on your credit card statement.
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Feb 24 - Order received - HomeCenter.com received your order.
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Feb 24- Order placed - Your order was placed with HomeCenter.com. A confirmation email was sent to you by Google."
"Bait and Switch new style!....I ordered a faucet through their site for $168.00, received confirmation next morning with an estimated 30 day delivery date. Confirmation said to call if the date would not work and ask for expedited delivery. I called same day to cancel, since the email so conveniently did not offer any menthod to reply to it or cancel the order. After staying on hold to their call center for about 5 minutes, I was placed on hold by Dominic when I said I wanted to cancel the order. About 5 minutes later a different person (a woman) came on the line and said that I could get the item much quicker, but they would have to get it from another supplier and I would need to pay an additional $25.00 for that service. She said the item was backordered at the manufacturer. Hmm, you beat the best price on the web by $5.00 and then charge $25.00 to get the item for the customer from another supplier when it is factory out of stock, but wait a minute its available at every other vendor on-line, thats a new one! I would not touch these people wqith a ten foot pole and I still have no confirmation that she actually cancelled my order. Not very professional to say the least. I went online to Amazon.com and ordered a faucet. Should have stayed with them instead of trying to save a few $$, I have always had positive experiences with Amazon as a direct seller. (not using their 3rd parties, as sometimes they do)."
"DO NOT ORDER FROM HOMECENTER.COM. I placed an order for three Nutone QT100L ceiling fans in October of 2007. Homecenter.com sent me three of the wrong model ceiling fans. These fans did not work for my application, so I called them to inform them of their error and request a refund. They provided me an RMA number and asked me to send the items back, which I did. They then promised that my credit card would be refunded within 30 days. It has now been 2 1/2 months since that time. I have corresponded with Stacey P and Christina Brown (their two customer service employees) on several occasions, both via phone and via email. They keep telling me that I'll see the refund in a day or two, but that never happens. Now they are telling me that their vendor still has not provided them the necessary paperwork to allow them to process my return. I have spent a total of 15 hours trying to get these refunds. I have challenged the charges on my credit card. Do not do business here- you will be sorry if you do. "
"I wish I had read these revues before ordering. I ordered two things from them for my new bathroom in Satin Nickel. One came okay and the other was the wrong color. First of all the attitude from the people that work there is outrageous. They keep telling me I ordered the wrong thing and I keep trying to show them what their system printed out when I ordered the right thing. I am still trying to straighten this out but NO ONE WILL LISTEN! All I can say is, buyer beware. The surgeon general should be made aware of their incompetence."
"I ordered a bathroom sink plus pedastal. The website showed that the pedastal was included with the sink, however, the sink arrived without the pedastal. Also, the sink arrived 10" shorter than listed in the specifications even though their customer representative confirmed on the phone prior to the sale the dimensions and that the pedastal was included. Homecenter's policy states that they will pay shipping for all returned items if the item is incorrect.
After I notified Homecenter of the error, they stated that I would have to pay shipping to return the item plus a 25% restocking fee. I have emailed the customer representative (Stacy P) four times and called four times without any response.
I strongly recommend avoiding this company- I wish I had read the other Homecenter reviews here. "
"Ordered twice from this company. First order went well. Second order included a sink that was on back order. After about 2 months we had to cancel the sink because our contractor could not wait any longer. Our charge card had been charged for the full amount and they said the would credit our account. A month later the credit did not show up on our statement. Calls to the accounting department were never returned so I called their sales number and was told the credit would show up in 1 week - yeah right. Subsequent calls have been unanswered and I am now filing a disputed charge with my credit card company. DO NOT DO BUSINESS WITH THIS COMPANY!"