"I AM EXTREMELY SATISFIED WITH THE WAY THAT HOMECENTER WENT WAY OUT OF THEIR WAY TO ACCOMMODATE MY NEEDS, AND THE WAY THAT MR Arthur French HELP ME IN GETTING THE COLOR OF THE SINK THAT I NEEDED EVEN THOUGH IT WAS NOT THE ONE I ORDERED.
I THANK THEM FOR THE EFFICIENCY AND KINDNESS OF THEIR EMPLOYEES. THEY ARE A 10 OUT OF 10!"

"I have repeatedly tried to contact this company concerning an order and so far have had no response. I am concerned about a long ship /delivery time as I need these items asap. Was promised response to all emails within 2 business days....so far I cannot get a response from anyone. I am getting discouraged withs the lack of follow through and will never use this company again!"

"Excellent quality, easy to install and the shipping was fast. Would have no problems ordering anything from HomeCenter, we were very pleased."

"Have to give this retailer the lowest rating possible. Should have done my research on this vendor. It's rated F by the New York BBB and I have since read many bad experiences by other customers similar to mine. Small operation that has no regard for customer service. Honestly, don't feel comfortable with this company in any respect.

I purchased a faucet that on their website indicated it was in stock and would ship immediately. That's why I chose them as I need the product within a week. However, the next day I received an email and voicemail that indicated it would take 5-7 weeks for delivery. Upon receipt of this notification I emailed that I would like to cancel my order if it could not be shipped immediately, as noted on the website. An employee emailed back to confirm that I would like to cancel the order, I indicated yes. I then proceeded to order the product from another retailer, as I need the product by next week. After that I recieved an email from HomeCenter indicating that they made a mistake and they have the product ready to ship. It seemed really strange, like they lied in some fashion before, not sure why? I emailed back that I had already ordered from another vendor and had cancelled with HomeCenter, so I did not want the product. They replied back I couldn't cancel and that product had shipped.

I tried to cancel from the second vendor, but it was already too late in that FedX had the package (within an hour I had the tracking, so knew the second vendor was telling the truth). I then proceeded to contact HomeCenter again only asking that when I returned the product that they would not charge a restocking fee. The request was based on their error in telling me the product wouldn't ship for 5 -7 weeks and I did in fact cancel via email before they supposedly found the product. I explained it's the right thing to do from a customer service perspective, I have all the emails to back this up. The responses I got back were basically too bad the product shipped it was my problem. The president of the company responded in a very unprofessional manner basically implying that he didn't care about customer service or the fact that the problem resulted from their error. His solution was cancel from the other retailer which couldn't be done as I explained to him. In the end he said return it if I want to, but no promises of waiving the restocking fees or the other multitude of fees that they attempt to assess on returned products. They could have easily satisfied my request by not charging the restocking fees, I would have even paid their outbound shipping, but again he didn't care. This one sale was more important than a long term happy customer. Based on my experiences, I can do nothing, but strongly suggest you not use this retailer. It's better to pay more money with a reputable retailer that cares about their long term reputation. It's really amazing to me the lack or professionalism from this company. I even tried to talk with someone on the phone, but you can't get to a person directly and they don't return calls.





"

"BEWARE
Ordered and paid for two sinks. Eventually received one sink. Fedex confirms only one box was sent. No warm bodies at other end of phone numbers. No replies to emails. BEWARE"

"My order is on it's way - I had to call the manufacturer directly as the customer service at homecenter.com or remodelcenter.com (they seem to have more than one name) was horrible, rude and arrogant.

Brian is listed as the CEO - I found this out by researching all of the complaints filed against them with the Better Business Bureau of NY.

From reading all of these reviews, I see that Orkin has time to respond to some of them. Might serve him better to use his time taking a class on customer service.

--------------------------------------------------


Wow, what a privalidge that the "CEO" of this great company responded to my review.

I did not wait on hold - I didn't have time to wait on hold. I sent nasty emails and then a genius of a customer support rep would respond with a lie as they had no idea where my item was. I probably still wouldn't have a response had I not called the manufacturer directly.

I would not have had a problem had I known the item would take this long to show up (supposedly tomorrow). My problem was the fact that no one knew when it would show. The biggest frustration was reading the 100s and 100s bad reviews give to Brian Orkin.

The funniest part is I'm not getting this item for much cheaper than any other website. I just happened to stumble upon remodelcenter.com first."

"I too have been scammed by Homecenter.com

Today I filed a complaint at the FBI website. I also disputed the charges with my bank and they say that they are going to reimburse me the money within 10 business days.

Once I figured out I was being scammed, I stopped all communication with Home Center.

It went a little different with me. I ordered a new toilet seat through them. They said it would ship immediately. 10 days later, I had not received it. I called to complain and they said the item was discontinued. So I asked them to cancel my order and refund me my money. They said ok. But then about 30 minutes later, I received an email saying there was a replacement item that was available for shipping immediately and asking if I would like it. It was for less money and I would be reimbursed for the difference. I said yes and waited another 10 days. I did not receive the item, nor did I receive my reimbursement.

This time I was ticked off and called to cancel my order altogether. The person who answered the phone said that I had "some nerve" for demanding to talk to a human being when I had placed my order on-line. Huh? What difference does THAT make?

I finally got through to customer service and canceled my order and was told I would receive my refund within 2-3 business days. 30 minutes later I received an email informing me that my item had shipped. I wrote back and said, Too Late, I already cancelled this order and I'm not messing with you any more. Please refund me my money. I followed up the email with another phone call to confirm that I was cancelling my order.

I was then informed that the item was shipped to THEM instead of to me. I said that I didn't care as I had already cancelled my order and was calling about my refund. They said again that I would receive my refund within 2-3 business days. As you can imagine, I did NOT receive my refund.

I have subsequently filed a complaint with my bank who will be issuing me a refund withing 10 business days. And they have issued me another debit card since Home Center now has my card info and personal contact information and neither my bank nor I trusts them with that information. I have also submitted a complaint with the FBI at http://www.ic3.gov

Do NOT order from this company. And Brian Okin, whoever you are, don't even bother trying to justify your actions to me. You are full of CRAP and I'll have nothing to do with you or your company ever again."

"Do Not Order From this Company! Believe all of these bad reviews. I found out they are TRUE! I specifically placed a call to Lawrence to make sure the sink I wanted was in stock and would ship right away. He guaranteed me that there was one in stock and it would ship right away and I should receive the product in about 5 days. Now, 16 days later I still do not have a sink or a tracking number and they tell me via e-mail that I cannont cancel this order because it is already in the shipping process. I have placed three calls to Lawrence. The first time he gave me the wrong tracking number telling me that it had shipped. When I called him on it, he said he would check it out and call me back. I never heard back from him. I called him back again and still no return phone call like he promissed. I then called someone else at Home center who could not give me any information either. I informed him, that I would like to cancel the order and he told me that I could only do that via e-mail. I received an e-mail back that the order cannot be cancelled because it has already entered the shipping process. WHAT SHIPPING PROCESS??? I am still trying to figure out how it can be in the shipping process, when nobody can provide me with a tracking number, or any other shipping information. In the meantime, I ordered the sink from needplumbingsupplies.com for $70 Less and received the sink in 5 days. I will be taking this issue up with my credit card company! I do ALOT of online shopping. I recently built a house 1,000 miles away and ordered alomst every plumbing and lighting fixture online as well as appliances, furniture and many other misc. items and NEVER experienced anything like this before! BUYER BEWARE of HOMECENTER!!!!!!"

"Good Selection, Great Price, Poor Response

I have read horrible stories of poor customer service and can agree HomeCenter.com should completely revamp their sales and customer service policies. When placing an order, I was told on 2 separate orders that all product was in stock. However, calls a month later to validate shipment dates had confirmed product was not in HomeCenter.com’s warehouse. Maybe being in someone else’s warehouse counts as “in stock?” This is definitely misleading to customers.
Anytime you call to check the status of your order, be prepared to wait 10 to 20 minutes for a representative – this is perhaps the worst wait-time I ever had from any company. They will tell you something has shipped, but it can be weeks before it arrives – don’t believe ship dates until the item physically arrives.
Their mode of operation seems to be – charge the credit card, then order the part from some other company and have it shipped to HomeCenter.com’s warehouse and then reship to you. This process is nowhere near expeditious and can take months before you receive your parts. Some parts arrived with intact boxes, others arrived with the box completely opened.
They have no process in place to verify your order is filled. After having one outstanding item on order for several months, I finally had to involve my credit card company to receive a refund. HomeCenter.com has no scruples in taking your money and then never issuing credit for unsent items – even my credit card company says they are difficult to work with.
HomeCenter.com’s sales staff was very knowledgeable about whether all the accessories were ordered. This was valuable as they counseled me on ordering the correct handles and valves. Their sales staff was very good and very friendly. Except for providing misleading expectations on delivery, their sales staff is outstanding – very friendly.
Items arriving broken - HomeCenter.com replaced it immediately – this was great and I was happy with their quick response. Overall, most all parts were eventually received and just inside 2 months from the order date and in great shape. Did I mention when I place my orders, the sales rep said “all parts are in stock?” Don’t expect anything to be delivered in just a few weeks unless you pay an expediting fee. As long as you can live with ridiculously long lead time, then this company is worth the savings. Even their order processing web link is misleading as it won’t correctly show expected ship dates, what has shipped, what is backordered, new ship dates – it doesn’t appear their customer order site is ever correctly updated after the sale. Once you place your order you are left hanging until parts arrive. If they would have stated up front when ordering that shipment of parts may be in 8 weeks, then I would have been more understanding – but saying parts are in the warehouse leads to false expectations.
As for me, without a major overhaul of their customer service & accurate expected ship dates - I do not intend to ever shop there again.

HOMECENTER-NEVER-AGAIN"

"Buyer beware! I paid $400 for a box of broken, discollered, and incomplete parts. The returns line drops your call every time. The sales department claims the returns representative is on vaction untill tommorrow, unless you call back tommorrow, then it is really the day after that... Go ahead and dispute the charge with your credit card company as soon as you order..."

"Had I found this site earlier I would not have ordered from HomeCenter. My experience is the same as others that have previously posted.

I ordered 4 items--shower heads and sink faucets. The order showed that the shower head components would ship out on April 1st. I received the shower trim yesterday but no valve.

The order also says that the sink faucets will not be shipped out until April 28th. I emailed in to cancel the order since I can't wait that long. The CEO, Brian Okin immediately emailed back and says that the order cannot be canceled because "it has entered the shipping process" and "it likely already shipped". When I asked for the tracking number, I receive no response. I have also not received a response on the shower valve.

This company must not care about repeated business and just wanted to con people. It's too bad because I am remodeling my entire house and was really hoping that I can find a reliable vendor.

Update October 31, 2010: Homecenter was never able to tell me when I will receive my orders. After a couple of months, I finally gave up and called my credit card company and disputed the charge. About a month ago, I received a letter from my credit card company to tell me that the dispute has been resolved and got my money back.

This company is a scam and should not be allowed to operate. It's no coincidence that they have a score of 1.76! "

"DO NOT ORDER FROM THIS COMPANY.

I am remodeling my home and I installed a fancy "car wash" shower that requires 6 body sprays. I ordered six identical Danze body sprays from HomeCenter.com on February 25. Today is March 24, and I JUST received the second batch after quite a headache dealing with this company. The things that I ordered are simple shower faucets available from multiple places. They are not fancy or special-order. Here is my story:

I ordered the body sprays. The website said that they were in stock. I received an email on February 26 saying that the body sprays would ship on March 2. On March 4 I had heard nothing, so I emailed the company and inquired about the status of my order. I did not receive a direct reply to my inquiry, but miraculously, the next day HALF of my order shipped. They sent me only three of the body sprays. To repeat, I ordered six identical items, and the website said that they were all in stock. They sent me an email with a tracking number that said that they had only shipped 3 items, and I did try to contact them to see if that was some sort of a clerical error. I was to unable to reach anyone by phone and my email inquiry went unanswered, so I decided to wait and see what arrived--hoping that it was just a paperwork mistake and that they had shipped all six. The package arrived March 10, and it only contained 3 of the items. I immediately tried to call. I spent 25 minutes on hold waiting for customer service. Then I hung up and tried to call as if I was placing a new order. That time I reached a representative within a few minutes, but after I explained why I was calling he was unable to help me and he transferred me back to customer service, where I was on hold for 35 minutes. I hung up. Then my boyfriend called. He just put his desk phone on speaker and worked while he waited. After 45 minutes on hold he spoke with Stacy Perry who said that they had to order the other three items directly from Danze. She said that they would place the order that day and have them in four days, and that it would take an additional four days to get to me. However, according to Stacy, if I wanted to pay some additional fees, they would be able to get them to me a lot faster. She did not have an explanation as to why I was not contacted when only half of my order could be shipped, or why my email inquiry was ignored. Also, even though they had not yet ordered the items from Danze, and they did not possess the items in question, I would have been charged a 25% restocking fee if I wanted to cancel the rest of the order and get them from somewhere else. I don’t know how they could “restock” something that they did not even have in stock, but. . . My boyfriend told her to that we did not wish to pay any extra and instructed her to proceed as originally agreed. To be clear: They had nothing invested in the other three body sprays. Yet they wanted to charge me to cancel the order. I took my chances to avoid arguing with them. I waited 9 days without hearing anything before calling again. I once again spent 45 minutes on hold, and found out that they had shipped the items on March 18. They emailed me a tracking number at my request. I received the items today. Luckily, they appear to be in good condition.

Those are the objective facts of my experience that can be proved with emails and tracking information from UPS. Now, here my subjective thoughts. First, I believe that calls to this company are not even patched through to anyone for 45 minutes. I find it odd that hold times seem to stand right at about 45 minutes before someone picks up. I think that they rely on people getting frustrated and hanging up. Emails to this company will NEVER be answered with anything other than a canned reply that may or may not even pertain to your question, so don't even bother.

I also agree with so many other posters who say that this company exists to charge people ridiculous fees with very little intention of ever delivering anything. Why else would they wait until I inquired to ship anything? I think that they were hoping that I would cancel so that they could charge me a cancellation fee. Why wouldn't they have ordered the remaining three body sprays immediately upon realizing that their inventory was short, instead of waiting for me to ask? Why would they ship half of an order without any communication or explanation? I believe that this company is a sham, and I would say that they should go out of business, but if they do, they'll just open up under another name and keep scamming people. I wish that this company would be criminally prosecuted, because I believe that they are ripping people off. Yes, they appear to have the lowest prices. But how much is that worth if you either have to beg them to actually ship what you order or pay fees to cancel things that they possibly never intended to ship in the first place? The sad thing is that I have quite a bit of remodeling left to do, and if I had had a good experience with this company, I would have been able to give them more business. But I feel like I am this company’s worst nightmare: I’m a patient person who had the time to wait on the phone and also the time to wait to have my items delivered, so they had to fulfill their agreement with me. If I HAD complained to my credit card company, there is no way that they would have won, so they were forced to actually deliver what they promised for the price that they originally offered. I want to be very clear about this so that hopefully someone else will be spared the headache: I believe that this company is in the business of making money off of fees, which I believe equates to stealing from people. I have learned my lesson, and from now on I will research a company before ordering from them. And I will never order from HomeCenter.com again.

DO NOT ORDER FROM THIS COMPANY. ALL OF THESE REVIEWS CANNOT BE WRONG. "

"All the reviews I see are so spot on! (except one with 5 stars which makes me think the owner Brian Okin, posted himself or paid someone to do that.

Reading other people comments are like dejavu and I concur with many.

The vendor states items are in stock but it takes REALLY LONG to receive them. Ironically, you can pay more for faster shipping. Email inquiries about order status are usually returned back with a canned answer, if at all.

I tried cancelling an order for a medicine cabinet that had a non-ship status for almost a month. When I called homecenter.com, I was told by a customer service rep after he had checked my order that I can cancel it by emailing ****@****. I emailed my cancellation to homecenter promptly and received an email from Brian Okin (owner) that "the item had shipped, it can not be returned, sorry". Brain also called and told me they are not able to accept returns because the medicine cabinet was made to order and Robern would not accept it back. Brian did say that he could try to call Robern to see if they can make an exception. Well, I called Robern to check their policy and their answer was interesting. Firts, Robern accepts returns with 25% restocking fee but they also told that online retailers such as homecenter.com are not authorized dealers for their products. This is very interesting, because on homecenter.com they openly publish that they are. Just based on this false advertising I should be able to fully cancel my order because that statement really affected my decision to place an order through homecenter.com. They got my business by lying to me.

Now from initially offering me an option to return the item for 50% restoking fee (which is not what their return policy states and not in line with Robern) he has switched to "not accepting returns at all" because it is such a hassle, as Brian O. put it in one of his emails to me.

Brian Okin) is not following best online selling practices and they are in business to scam money from customers by charging them fees and drawing business to their site with false advertising. I saw one of Brian's comments to a feedback that homecenter.com follows their policies, but I would strongly disagree.

It tells something about the vendor to have so many negative feedbacks with similar issues posted about them.

DO NOT BUY FROM THIS VENDOR!!!!!"

"They sent me a broken faucet. It took them 30days to contact me about sending the broken faucet back. Every time I try to contact them they do not reply to any of my emails. The phone option for customer services never picks up. The option for the returns department simply disconnects your call. The sales people refuse to connect you to anyone in customer support and simply transfer the call to a number the is never answered. To make matters worse there is no 1-800 numbers. They do not have any replacement faucets in stock to send me so I asked for my money back. They are now charging me a 25% re-stocking fee (about 100$) for the broken faucet they sent me because it is considered a return even if I wanted a replacement but they didn’t have one in stock. It is now over two months and they have both the broken faucet and all my money. DO NOT BUY FROM THESE CRIMINALS, YOU WILL BE SORRY!!!
"

"Let me add my nightmare to all of the others. I ordered a faucet December 14th and they shipped it correctly. I subsequently changed my mind and emailed them that I wanted to return it on 12/18/09. I submitted all of the necessary information and received a return authorization on 12/21/09. I shipped the faucet via FedeX on 12/23/09 in the original box, which I had never opened. I've waited patiently for my refund. After the 30 days, I've tried calling but the mailbox for the return department is always full. I emailed and got a standard reply that they received my email. I've tried calling numerous times choosing any number on the menu trying to get a live person. No luck. The online status says "Waiting for Brian to Credit". I give up. Today I turned it over to American Express as a dispute. I've never received such poor service from any company, much less on the internet."