ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.65/5
Chance of future purchase:
4.65/5
Shipping & packaging:
5.00/5
Customer service:
4.65/5
Return/Replacement policy:
5.00/5


5/5

2024-05-26

Beautiful Furniture and Fast Delivery

"Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and at such an affordable price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window.

Allison, the manager at HCC was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory. The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.
So excited to put this dining set to use for upcoming summer break.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-15

Excellent quality Table set

"I usually do not buy furniture online because you never know what you will get but I just loved this style of this dining room set so I went for it.. I am so happy I did because it looks just like the pics online and it is very high quality wood for the price!!

HCC was great to work with as well, I got my order shipped and delivered all in about 9 days.Thank you so much for the superior service and product!! I really LOVE my dinong room set. I'm lookin gnow at what other rooms I can do over. :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-10

Extraordinary Customer Service

"I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Angie was extraordinary. A gem of a person and we cannot thank her enough for the ease of the transaction.

All things were clear. She walked us thru everything. Financing and
how to navigate ever aspect. We appreciate her. Outstanding person and representative. ORder was delivered and we love out new set. Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-01

Awesome Delivery

"From the first contact with HCC, Tiffy Tan kept in touch with the progress of our order. It arrived in the time period we were told.The delivery service was awesome. White glove service. They set up the bed frame, and and installed the mattress and box spring. I would recommend them and I would use them again. Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-22

Beautiful Bedroom Set

"I recently ordered a bedroom set from homecinemacenter.com and it was delivered in just 8 calendar days later. I was expecting several weeks like the
competion was telling me. So when it shipped and arrived in perfect condition I was thrilled.

The products were in perfect condition thanks to the robust packaging and the delivery tam did a very nice job unpacking and setting up in my brand new home. Also saved about several hundred dollars over other online and local stores. Great price with quick delivery.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-21

Excellent Products

"Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory.

The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-02-19

Horrible company

"Purchased the three-year extended warranty for $500.00 for a sectional sofa. A recliner stopped working after one year and I have not been able to get it fixed by HCC. It's been well over a year since I first contacted them for repair. You can only reach the service center through email as the main (and only number) is for sales calls only. I have sent many emails requesting service and repair, but HCC has not contacted me about the problem in over a year. The person who answers the phone is rude and dismissive to customers and obviously does not care about any issues you may have with the products they sell."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-12-29

Excellent Quality Products

"I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I found it here. It's perfect. The recliner was delivered in record time.., less than 10 days, packed very well, in perfect condition, good quality and at a amazing price.

I would certainly order from HomeCinemaCenter again. Thank you!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-11-24

Excellent Products and Shipping Serivce

"I did a lot of searching for the perfect couch. And I mean, every day for about a month after I moved in. I wasn't explicitly looking for the perfect cloud couch dupe, but I definitely found it with the Jackson Posh Sectional. The material is soft, the down inside the cushions stays plush and it just looks much higher end than the price tag gives off.

It arrived with a big stain on the outside of one of the corner pieces and because I didn't keep the packaging, not much could be done, understandably so. To do the best they could, they offered a discount to what we paid and I was happy with that. Lisa, the customer service rep, was quick with her responses and informative throughout the process. I'm thrilled with the purchase.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-11-09

Beautiful Furniture and Excdellent Delivery Service

"I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I finally found it here. It's perfect.

The recliner was delivered in amazing time, packed very well, in perfect condition, good quality and at a excellent price. I would certainly order from HomeCinemaCenter again. Thank you!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-28

Will most certainty do business with again!

"I Recently bought the Magnolia Manor media center from HomeCinemaCenter and I couldn't be more happy with it. The set is exactly what I wanted. The shipping company arrived earlier than scheduled and the box had no visual signs of damage.

Set was easy to put together as everything was already assembled. Not exactly a handy and I didn't have any issues sliding this together. Customer Service was on point with my few questions. Will most certainty do business with again!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-21

Beautofil Dining Room Set

"Thank you Amanda for all of your help scheduling a prompt and timely delivery of my new dining room table Best pricing I could find under $2000 for this set. Everything around me (Orlando) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200).

Delivery time as quick.. Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house. Could not be happier. Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-16

Very helpful Customer Service

"I ordered a bedroom set, and my experience was nothing but pleasant. I worked with Ashley and she was helpful throughout the whole process.

She made sure I knew every detail of the process. I will definitely order through them again, and make sure to ask for Ashley's help
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-09-11

Best Price Around

"HomeCinemaCenter was super easy and very convenient!! We looked at placessome local places and were saw great pieces of furniture but were way overpriced. The local places also charged some ridiculous fee for delivery. We started looking around google to see if we could find the same furniture online. We came across HCC and it sounded too good to be true:

After we purchased the pieces we saw in-store, we were kept up to date on delivery, our price was significantly reduced from what we found local, and the pieces arrived earlier than expected. No scratches, no dings, no problems!

We were so happy we made another purchase for a couch since we were so far under budget with our table and entertainment center. This was awesome!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-09-01

Fast delivery and very nice furniture

"I am so happy that I found this company. I was looking for a specific chair like this one on Pinterest and stumble across your website that was linked to the chair. Our dining room is not done yet, but the chairs say “It’s time for a Royal Feast!” I love them. Plus they are easy to assemble because I put them together when I was 40 weeks pregnant while my husband was at work. Shipping was just 10 days. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges