"If I could rate lower stars I would give them 0 we placed an order made one change and for 3 weeks was told different dates of shipping out $4k order and never shipped I cancelled order it wasn't even fully processed and they whacked me with a restocking fee? Not sure how they are in business by scamming money a restocking fee is defined as in you had to restock the item! Our items were never even completed to be shipped and yet they did this. Sent over 10 emails and multiple phone calls no answers it's crickets. Buyer beware their orders do not ship in the 7 days as they claim and once they have ur money good luck prying it out of their cold scamming hands! "
"I recently purchased a powered lift recliner for my Mother. I handled the ordering and my mother handled the delivery. Smooth transaction from the moment we inquired about the purchase. HomeCinemaCenter was extremely easy to work with and the recliner arrived earlier than expected. We took a chance ordering online and it saved us both money and time. Thank you!"
"We placed an order for a TV stand mid May, Our account has been charged but we never received the order. We have placed 3 phone calls to them to date. My last phone call Kelly said it would ship this week which is what they told us 2 wks ago but he could not provide any ship date this week or the service that they use to ship products out from. Very strange?? He was so rude. I asked to speak with his manager and he said that I could wait on hold for the next 2 to 3 hours for the manager. Wow never had such awful customer service. I would not recommend every purchasing from the company. I'm actually not sure now if it is a real company???
Also the better business bureau shows severe complaints against them. "
"I ordered a sectional from HomeCinemaCenter because I could save a couple hundred dollars and it came with free white glove delivery. Sofas and sectionals don’t require much set up but the most valuable thing to me was that I didn’t have to try to dispose of the packaging. Also, it was difficult to find my specific sectional anywhere other than a specific chain of furniture stores where I had an unsatisfactory experience. But HomeCinemaCenter had it! It was super easy to order and the company kept me updated through email on every step of the fulfillment and delivery process. I would definitely order from them again.
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"I had a very pleasant experience with HomeCInemaCenter. First, the delivery was ahead of schedule. Second, the delivery mapping indicating the different stages
of the delivery process was very impressive. Third, the periodic notification I was receiving during the delivery process is worthy of commendation.
Finally, service was great and highly recommendable
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"HomeCinemaCenter is a reasonable and trustworthy organization for purchasing furniture online. We purchased a living room set with sofa, love seat, and two recliners. All of this merchandise cost well below our local furniture store prices and was delivered in a reasonable time frame. The delivery was exceptional and all of the pieces were placed inside our home in the location of our choosing without any issue.
The staff is courteous and professional, I appreciate their business model and attention they devote to their customers. I have no reason to doubt that any reasonable person will have an excellent shopping experience with HomeCinemaCenter.
If you want to know what to expect simply read the FAQ's on the company website, everything is fully disclosed and true.
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"I have ordered sofa/love seat/recliner/ottoman furniture from HOmeCinemaCenter in May of 2019~ I spoke with Maria, who was wonderful! I got my set about 3 weeks later. The delivery was White Glove and perfect. The delivery people were very nice and put everything together and removed all packaging!
We needed to order more furniture for my sister's/my home in Florida and we called Maria again from HCC. She made sure that we got all of the appropriate discounts for the Magnolia Manor living room entertainment center/coffee table/end table. I also ordered a full bedroom set about 2 days later and she was still able to combine the 2 orders to get me another discount by combining the orders! YAY! The furniture was delivered approximately 2 weeks later. The bedroom set was available earlier, but we wanted 1 delivery. I was pleased in both deliveries and will be ordering again from Home Cinema Center.
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"I have been searching all over the internet to finish our new bedroom collection but went through several different vendors trying to purchase the Magnolia Manor King Bedroom set. Rachel at HomeCinemaCenter was quick with email communication with any questions I had. At first I thought it would take several months to recieve my order due to backorder from the manufacturer, but luckily a week later, HCC had contacted me saying my order had arrived at the local delivery warehouse.
The delivery men were wonderful and put my bed together! Took nearly an hour and a half for them to do it (thank goodness I didn't have to!) Will definitely purchase from
this company again. THANK YOU"
"We went to a lot of different sites to find the perfect bedroom set for my 8 y/o daughter and ended up purchaing from HomeCinemaCenter. We were looking for something in between ages, not for little ones but what she could also used until she became a teenager. This white bed set came in great quality for the price. The details were very nice although the bed was a tad longer than what we
anticipated even after getting the measurement. In our opinion, it just fit perfectly in her room. It was free shipping and assembly included. Excellent quality, fast delivery, and family is very happy.
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Complaint Description:
In January we ordered an entertainment center (two pieces). When delivered in March, without any prior notification, one box of two was damaged. One can clearly see two holes, presumably made by a forklift. This was documented on the shipping label, also signed by shipping company. I waited to notify company until we opened it (a couple days), hoping the piece escaped damage. It did not. The front of the top piece, the hutch, was damaged beyond repair. I emailed photos to Home Cinema Center. I never heard back. Periodically I called, but HCC doesn't answer their phones. I understood HCC would need to contact the manufacturer and the shipping company, and assumed they were reviewing the issue. After 6 weeks, I was growing concerned. I sent *another e-mail with stronger language. I also called during business hours. I was kept on hold until 4:01 and informed that customer service closed at 4:00. Finally, the next day, I received a terse reply from HCC, denying having heard from me or receiving anything. I again provided photos and supporting documentation. When someone responds, the correspondence is barely civil. I can see from complaints here and other places online that this is a pattern and a problem with Home Cinema Center. We need a replacement for the broken piece. We have all the documentation and photos.
Your Desired Resolution:
We'd are seeking a replacement for the broken piece of the furniture we ordered."
"I saw a bedroom set in a store a few weeks ago, googled it and found it on at HomeCinemaCenter at a better price, free delivery,and no tax. I asked questions with your rep, Diane, and she answered my questions. Delivery was quick, and communication excellent! Very happy with my experience!"
"I Recently bought the Hunts Point media center from HomeCinemaCenter and I couldn't be more please, the set is exactly what I wanted. Package arrived earlier than scheduled and the box had no visual signs of damage. Set was easy to assemble, not exactly a handy guy and I didn't have any issues putting this together. instructions were
straightforward. Will most certainty do business with again!!"
"Hillary was very helpful at HomeCInemaenter and made the purchasing process very easy. She answered all of my questions and made notes in my account for special delivery instructions. Delivery crew was amazing and arrived right on time!
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"Highly recommend and would buy again from HomeCinemaCenter! Easy to find what I was looking for, great prices, and easy to order. Updates on status and best of all
my sectional arrived sooner than expected. Delivery people were great too!"
"We ordered a large sectional from HomeCinemaCenter and are very pleased with our purchase. The online purchasing site was easy to navigate and had lots of options, and the delivery process went seamlessly. Would definitely order from them again!
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