"The Okeechobee home depot has very helpful employees the cashier helped direct me to the items I was looking for her name was Carolyn I enjoyed shopping in this store"

"The delivery people were polite and efficient but were unable to vent my dryer with the vent that the salesperson REQUIRED me to buy to get the free install so I was left with a nonworking dryer and had to sort the install out myself. I ended up buying a different vent tube. Of course there was no packaging left with the old and bent up tube so I just threw it away. Haul away has to be for the same type of appliance that you are buying. Thought I would try HD as I haven't used them in a while, but next time I will go back to using the other big home store as they seem to be interested in providing good service and getting the job done."

"We purchased an LG fridge in mid-Nov. 2016 through the Plymouth, MN Home Depot. A few days later, our new fridge was delivered heavily scratched & the water line broken. We duly called HD’s warranty line, filed a claim for repair & thus began months of poor experiences with both LG & Home Depot.

Over the next several weeks, we had a very difficult time understanding who we were communicating with (LG versus HD Warranty), as we received contradictory info. about next steps moving forward. LG was responsible for delivery issues (the scratched appliance), but HD’s warranty was responsible for covering appliance problems (non-working water line). Neither wanted to make responsibility for fixing both problems. In the meantime, we had several visits from LG repair services. New parts were ordered. However, LG also reported that, due to the scratches on the new appliance, a new fridge would be delivered instead. The local LG repair person came to our home, planning to fix the water line problems, but reported he knew nothing about a replacement appliance. Eventually, after 5+ hours of phone calls to LG, and with local HD staff, we determined there were two different LG offices dealing with us (one Customer Service, one Direct services to HD); they were not communicating with each other, & they were making separate/contradictory decisions on how to proceed. Eventually local HD staff arranged, through LG Direct services, for a new fridge to be delivered.

Over the next two months, took FOUR attempts to deliver the new fridge.
#1: The aptt was scheduled. After waiting all afternoon, & receiving several calls that the fridge *would* be delivered, we received a call *after* the time window past saying the appt was cancelled. Their truck had had an accident.
#2: LG staff arrived, but delivery was not made as the new fridge was covered in scratches.
#3: At the end of the delivery window, LG again cancelled the appt. This time, their delivery truck had had a flat tire.

At this point we called our local HD and requested a full return of the appliance, reporting a lack of confidence in LG’s inability to actually deliver a fridge (given the multiple failures and cancellations) & our poor experience with LG’s customer service. HD staff asked that we “try one more time.” They expressed complete confidence that the delivery would take place AND that the fridge would be undamaged. I was expressly told that if, in fact, this LG appliance was also damaged, they would arrange (through the appliance department & their store manager) for a full replacement of the fridge through a return of the LG fridge and a replacement fridge.

#4: Successful delivery. LG deliverymen reported, upon taking the old fridge, that it had not only a damaged water line, but also compressor problems. They also made comments on how badly scratched it had been delivered. They were unable to attach the water line to the new fridge as they discovered that, in the previous LG repair appt, our water line coil had been damaged/kinked in several places. We therefore had to arrange, for a second time, for a professional contractor to come to our home to install a new water line. The water line worked, and we waited 24+ hours for the ice maker to work. The ice maker was broken. This fridge was also delivered damaged.

We called HD to report the damage, saying we would attempt to have it fixed through LG. After multiple phone calls with LG customer service to fix the fridge, we were told that a repair apt was being scheduled. We then, once again, began to receive contradicting statements about who was responsible. The local LG repairman reported no appt was scheduled. We thus called our local HD, finally speaking with the manager, requesting that a return (per their own staff’s promise to replace the fridge if, in fact, the second new one was also damaged) and a replacement (non-LG) fridge. That was several days ago. The manager, promising to call back, has failed to return our call. Appliance dept. staff report that it’s out of their hands, that the manager we spoke to was not the “correct manager,” and that another manager was determining next steps (likely a repair, not a replacement). Apparently HD does not stand by their employee’s promises, nor stand behind the quality of the appliances that they sell. LG finds it acceptable to deliver broken products and then cancel delivery appts.

In sum, we purchased a new appliance, in November 2016, & three months later still do not have a fully functioning one. We've lost a good $1000+ in lost wages and countless hours on the phone & waiting for unfulfilled delivery attempts. I have never had such a bad experience with any company in my life. Never. LG delivers damaged products. And Home Depot makes promises that they don’t stand behind, and, when called on it, fails to take steps to remediate problems with their products."

"We ordered a stove in mount pleasant NY store. Before we ordered or accepted the delivery, no one told us unlike other products in home depot, major appliance cannot be returned! We waited for our contractor to come to install the stove for one week then decided to change it to a bigger one, no way! they wouldn't accept the return because , according to them, even the appliance is damaged, you only have 2 days to return it!!! They should have let us know before the order, not after! If I knew it, I wouldn't even place any orders with them! This is not the first time we had problems with home depot. One month ago, we placed another order and they gave us the delivery time. I took one day off from work and waited for the delivery for a whole day! No one showed up, no one called me. I called the online store, they said they were not able to located the products !I asked how long should I wait, the lady simply said 'I don't know' then did not want to talk any more. I called them again to cancel the order and they told me I have to go to the store to get my refund for online orders. I wonder how such a big company has such lousy selling system and can still keep their business running for such a long time! I will never go to home depot in all my life. Lowe's has much better customer service and return policies. "

"this place is way to slow to work, I can't believe is taken 3 monts to finish ny kitchen,workers is soooo bad in there no body wants to help , I WANT TO KNOW WHEN THEY GOING TO FINISH AND THEY KEEP TRANSFER ME TO DIFERENT PEOPLE WHEN I CALL ... BAD DECISION TO CHOICE THEM!!!"

"the website is fabulous in telling you when your product will be delivered, but home depot contracts out and after over a month of broken promises still dont have my delivery, go elsewhere if you want reliable service, the delivery is horrible"

"October 21, 2016-Order for granite counter tops was placed at Home Depot (NE Tallahassee, FL) for Bianco Antico which has a mixture of dark brown, black, gray, white, silver, and beige with an Ogee edge. Over $4000 was paid.
October 31, 2016-Measurements taken by MultiStone
November 16, 2016-Viewed and signed off on 2 large rectangular slabs at MultiStone
December 2, 2016- Two Installers (sub-contractors) arrived at noon. The granite slab was cut into 3 pieces--1 corner piece and 2 side pieces that are united at the sink. The corner piece was brought in and was not the correct size. The installers had to cut it on site. The side piece on the right side of the sink also had to be cut on site because it was too long.
Problem #1-The right side piece had an orange rust color mark on it the size of an id card on the edge. This color was not present at the time of viewing the slab and this color was not visible anywhere else. It was filler that was used when the edge was cut. To try to finish the install, the installer offered to remove the filler and use another filler color that would match the other colors in the granite. When the orange filler was removed, the edge was obviously cut too deep and that is why filler was used.
Problem #2-When the 2 pieces were united at the middle of the sink area, the two edges didn’t meet, and one was higher than the other. The edge requested was not one of the free ones, we paid an extra $600 to get the Ogee edge.
Problem #3- The back inner left side of the sink area had a crack about 4 inches long. I ran my finger over it and you could feel a definite groove where it was cracked.
Disappointed in the quality of the fabrication, I called MultiStone at around 3:30 pm to get in touch with someone. There is no receptionist when you call there, you have to know the extension or wait and listen to a long directory of people’s names. If you don’t know a name, or you choose randomly, then you are out of luck because it will go to voicemail. After calling several times and randomly dialing extensions, I finally got in touch and explained the situation. He stated he would call the installer’s manager to figure out what was happening (even after I explained). The Installer’s manager called and told them to stop work. At around 4:30, 2 other installers showed up, they both looked at the 3 problem areas and just shook their heads in disbelief. At around 5pm the installer’s manager showed up and agreed these were problem areas. The two large pieces were removed and taken back to MultiStone. The installer’s manager stated MultiStone would be in touch with me on Monday morning to determine what happens next. The installer’s manger kindly left the corner piece so I can set my coffee pot and microwave, however I was left without the main counter tops, sink, and plan with what happens next.
December 5, 2016-Spent all day on the phone, no one could help me, a refund was finally granted.

This has been a very stressful experience that is now causing me financial burden because I was supposed to have a kitchen on December 2. Eating out every day for a family of 4 is about $150 a day if we eat fast food or search for dinner specials. This was a birthday present from my husband. December 5th was my birthday and we had hoped to celebrate and show off our new kitchen to my family. Instead, I spent all day on the phone calling Home Depot and MultiStone and we had to cancel my birthday dinner. The saddest part is that no one seemed concerned about my family and me not having a kitchen. There were no alternatives provided or anyone thinking outside the box. They could have offered some laminate counters in the meantime or installed some other counters from MultiStone just to get me through the month. It was easier just to give me a refund than to try to offer some solution to this. With small kids in the house, I have been forced to wash dishes in the bathroom and two buckets in my patio to get through this. So disappointed and done with Home Depot.....

"

"Just sent this to Home Depot
**
I am rebuilding my Wife's Bathroom from the studs on out.

On 3 distinct trips to your Store, I was disappointed enough to stop me from shopping at Home Depot completely...

1st - was buying cement backerboard and was asking about joint compound. You Associate suggested where I could find it then disappeared.
The Compound wasn't on the Aisle or I didn't see it. I would up going to the Paint Dept and a Paint Assoc suggested a couple of Products

2nd - Followup trip to purchase replacement Shower Faucet Trim Plates. Older Associate (Long white hair) asked for the brand of Faucet. It ‘came with the house' and I am sure that i threw out the original. He said he couldn't help and left the Aisle.
I took 10 minutes to compare the 4 major Manufacturer's Trim Packages, selected one. This package worked..
3rd - Bought a Shower Pan (Base). Same Older Assoc assisted. Took a Boxed Pan off the high Rack. We opened the Box to briefly inspect the location of the Drain.
The Box had been previously opened.. Staples were compromised and 2 short strips of tape held the box closed.
I got the Package home and discovered that the Pan was broken in such a way as to prevent me from using it. I had to return it.

These 3 trips should have gone seemlessly and without issue. They didn't. I expect to spend ~$2,500 to complete this Project. This is a fair amount for us. I am sure it won't effect your Store..

I will be completing the Project with other Vendors, local and thru the online Community.

I caution - your Store does not offer anything that is distinct to Home Depot. I have purchased plumbing (for this Project) from Comet Plumbing. Flooring at a specialty flooring store, and have purchased another Pan from a competitor.

I intend to complete the Shower rebuild, and potentially the whole Project, using this competitor as they showed an incredibly high knowledge of their Products and willingness to provide the Customer Service that is expected.."

"Very unhappy with the customer service. Promised delivery did not happened, 3 days later I am still waitting for resolution, or at least a phonecall that I was promised. Taking a day of from work, loosing day's pay, that is not acceptable. I do understand that mistakes do happen, but leaving a customer with promises and not following through, that is not ok with me."

"Home depot Shipping and Installation services are HORRIBLE! Their employees “shipping and installers” are STUPID and way under trained! I have ordered a high end gas oven range, PAID installation fee’s, and PAID for “HAUL AWAY OLD APPLIANCE” fee. This oven was for my father as a early Christmas present. When it arrived, the two IDIOT Installers didn’t even know how to disconnect the gas pipe fitting! They had to call someone else “supposedly their expert” to come and do this which only took him 2 min to unscrew the pipe fitting with a crescent wrench. While my father was waiting for this guy to show, these two idiots TOOK OFF and told my father that “after the other guy shows up and finishes the installation, that my father has to take the old oven out of the house and they will come back and pick it up”. “Keep in mind that my father is 70 years old”!!! After the installation, my father tried to take the old oven outside by himself, “thinking that if he didn’t do this, they might not come back and pick it up”. While in the process of doing this, the oven was too heavy and fell on his foot and he had to be rushed to the ER. When I arrived at the house, my mother had told me everything. At the same time I’ve noticed a funny smell and was asking what it was. She told me that the installer turned on the oven and said that we should keep the oven on for 30-45 min so that it can burn off the access oil and residue that might be on the metal because it was new. But the smell was very strong and smelled like plastic burning. So I went to check the oven and found out that they forgot to take out a cardboard box in there containing a cooking griddle pan rapped in plastic which was all melted, smoking, and was about to start on fire! After containing this and airing out the house, the SHIPPING AND INSTALLATION guys NEVER CAME BACK for the old oven! Later on that evening, I called Home Depot and they said that there should be someone to pick it up in the morning. NO ONE SHOWED AGAIN! In the afternoon, I got a phone call and was told that “THEY WOULDN’T BE ABLE TO COME BACK AND PICK IT UP UNTIL TWO WEEKS”. After all this drama, we are still stuck here with this old oven that we paid for to get haul away! HOME DEPOT! WHAT A JOKE! NEVER AGAIN!"

"Do NOT buy major appliances from Home Depot. Their "protection plan" usually involved very long waits and poor ticket tracking before getting a unit repaired. Multiple repairs of similar issues are counted as separate. We've had most of the internals of our machine replaced, some parts twice - and we're still going to be waiting for a week an a half without a machine before tech can even look at it, but less order parts and replace them.

Only reason for 2 stars, is they outsourced to a decent company to get my roof done."

"I ordered carpet from Home Depot and the room was empty and square - easy to measure. I waited two weeks for the installation and when they arrived they said the carpet wouldn't fit, because it was measured wrong. They told me to go ordered some 72 hour carpet at the store to get it resolved quicker. None of those colors worked for me, so I picked the next quickest thing. They came again to measure it and schedule the installation for a Friday from 8:30am-11:00am. It's 12:15 on installation day and no has arrived or bothered to call. I've called the Norcross Operations center and no one answers the phone. Don't ever buy carpet from Home Depot, unless you have a LOT of patience."

"We ordered carpet from Home Depot, and told the sales associate that we had a cardboard type flooring on top of the wood floor, the associate said it was ok because their latest promotion includes free "floor tear-out".

We took a credit card out to purchase the service and carpet, and we had a quoter come to our house, where we explained to him that the top level stuff had to come off because it was old and deteriorating.

Now the install guys come and say they don't do flooring, and they only pull up carpet, which isn't mentioned in the sales flyer given to me, and it wasn't mentioned by the two store associates (one who came out to our house to do measurements).

It is fraudulent they can put whatever they want on flyers and quoting sheets and not have to comply with their own promotions, which specifically says "floor-tearout", what would you think?

And this flooring was supposed to be installed within their guaranteed 72 hour time frame, which won't happen now also.

Worst company to do business with, the managers couldn't give a rats ****, so I filed a complaint with the Ohio Attorney General's Office."

"Product shown as in stock, order canceled 10 hours later stating item was not in stock, no willingness to replace item (although still available online for free shipping) or offer any discount. "

"I had a bad experience replacing my appliances at Home Depot in Seattle, WA. Their delivery and installation is done by the worst companies and rude installers. After two attempts of having my appliances attempted to be installed at my house, I ended up canceling the order. The installers always presented all the reasons why the appliances couldn't be installed, and that I had to make all sort of adjustments to my kitchen if I wanted to consider getting appliances. This was done in a very authoritative manner, with bad manners and with no solutions from the installers. I felt I was asking them for a big favor as opposed to have them service my big ticket item. My house is a newer house (10 years), and with no problems whatsoever when I discussed with the Home Depot appliance team. Trying to talk to the management team at the store was useless, as they mentioned their appliances are installed by a third party and they couldn't do anything about it."