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Verified
5/5

2015-11-23

"First time ordering on line - very very fast delivery - great value for $$ and loved the free shipping!"


Verified
1/5

2015-11-23

"I bought an air conditioner with the extended warranty and it broke. Home depot keeps giving me the runaround and won't fix or replace it. Now im out $460 with a big broken piece of garbage. I will do my best to take my business elsewhere from now on, and spread the word about my horrible experience. "

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Verified
3/5

2015-11-23

"Delivered the wrong Item. 5 days to pick up the 250# item wrong sitting on my front porch over the holidays. The correct item will not be here for another 3 to 7 days"


Verified
5/5

2015-11-23

"Very easy ordering on line. Kept me informed with email and text. "


Verified
5/5

2015-11-22

"Delivery was right on time and totally accurate. Couldn't have asked for more."


Verified
5/5

2015-11-22

"Ordering online was easy and I was especially happy that the order arrived in to the store before the estimated arrival time =)"


Verified
5/5

2015-11-21

"Easy to order and came earliest day I was told it would. Will use again"


Verified
5/5

2015-11-20

"Received on date stated on invoice. Will review after first use of mower."


Verified
5/5

2015-11-19

"Exactly what I ordered. Delivered sooner than promised. Great!"


Verified
5/5

2015-11-19

"they shipped it very soon"


Verified
5/5

2015-11-19

"The Staff at Novi HD is great PAM did a excellent job getting stuff. and Cindy in the return dept was super.. PAM was a great help in ordering all the bathroom items and help with detail items. She returned calls on time. and would let us know when she would be working to help with some major problems we had with a shower pan. Pam did all she could to get the replacement but Koehler just does not build a product that meets the standards they set.. Making for a very confusing install. But PaM and the HD staff helped get us though it.. HOWEVER I would NOT recommend buying THOMASVILLE cabinets.. For the money spent the quality was lacking the drawers had be aligned. the cabinets were not level.. the back and side were not flat on top and bottom, This could cause a stress on the panels supporting the counter top. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2015-11-19

"and it was delivered right to my door FREE . I'M VERY satisfied. it even arrived sooner than planned."


Verified
4/5

2015-11-18

"I was told I would receive 5% discount in the store if I used my Home Depot credit card. But once I returned to the store, to place my order I was told no discount and could not order there. I was instructed to order it online at home. At delivery, truck could not back up my driveway and set pallet of couple hundred pounds on the street. I rented special dolley to move to it up my driveway. Haven't opened the boxes yet, still recovering with my back. Hope no partsare damaged or broken. "


Verified
5/5

2015-11-18

"walked in and no hassle, was the best shopping day I ever had"


Verified
5/5

2015-11-18

"Order arrived on time and was just what I wanted."