"I ordered 2 bookshelves from this store. Within 2 weeks, the shelves were bending horribly. I contacted them and received answer saying they are waiting to hear from the manufacturer. I called after waiting for 3 weeks. They offered to refund $35+ for bookcases I paid almost $200 for. Or they will send new shelves, which will bend anyway since they are the same ones. Or I can disassemble and return at my expense! They said I did not use them property because I went over the load limit. The website did not mention any weight limit. Also, it's sold as bookcase. All I did was putting books on the shelves!!! ATG stores does not do anything to correct this. They just relay the manufacturer's response. Will never order anything from this site."
"Poor customer service. Order no what I expected.
Spoke to two representative before ordering a futon/bunk bed and inquired if it was possible to change the color of the futon, was told no that I could only order what was available in the picture.
Rec'd the bed after 3 weeks of waiting, only to find what I ordered was just a frame (mattress and futon NOT included).
Tried to return it and they wanted me to pay for shipping and wait another 3 to 4 wks for refund. When I asked to speak to a manager they refused to speak with me.
Found the SAME EXACT item on the Walmart website for $142 cheaper, while purchasing futon and mattress for the frame. "
"Stay away from this place! Everything on their website says it's IN STOCK.. but after you place an order you immediately go into BACK ORDER status and this could take weeks or months while they have your $$$$.. I'm almost certain this is an illegal business practice yet furniture companies somehow get away with it. A company shouldn't charge you until an item has shipped to you! If they can't do this there is no point ordering from them.""
"I would never use them again. While preparing for our move from NJ to Pa my wife and I went online looking for nice furniture to be delivered after we moved in. We lost our possessions in a recent flood. We found nice sets online on a few websites that were all store fronts for the same company Atg Stores. Every set that we liked wasn't available for immediate shipment unless you stepped up to more expensive sets so we decided to spend a little more if it meant we would get the furniture sooner. We gave up on the website and called them personally and spoke with a sweet helpful sales agent. She went through set by set even offering her own suggestions until we found items that we liked and she confirmed immediate shipping dates. We completed our order for reclining couch/loveseat and counter height dining set for $2600-2700. That's where anything good about these companies/websites stopped. Here's the breakdown ordered furniture 12/18/2011, we moved on 12/21/2011, the furniture delivery date was 12/28/2011, then on 12/26/2011 the wife gets an email that furniture would not arrive or ship until 1/16/2012. That's not what we paid for and that's not what was quoted by their sales agent. So we immediately call them up and cancel the entire order. They cant fulfill the order as promised then cancel and refund my money,easy enough right? Not with ATG STORES, they claim due to holidays that we have to wait until after 1/3/2012 for their warehouse to confirm the order was canceled. These scams are what you get when you deal with middlemen websites that don't actually own anything they just dropship items. So there's no customer satisfaction since they could care less after they take the order. Any problems you may have later has to be dealt with directly to the warehouse or whatever freight company they use. I'm extremely disappointed in their lack of professional,honest customer service. And next move will be calling bank and filing charge back,then BBB and Consumer Affairs since they took money and couldn't fulfill their comminment and lack of immediate refund. To end on a good note we went to a local speedy store and ending up buying similar sets but better made furniture by Ashley and saved 600-700. Sometimes there is a blessing in disguise. This is why some people are reluctant to order through the internet, because of websites like
http://www.homefurnitureshowroom.com/ and Atg Stores. I don't trust them and would never recommend."