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Return/Replacement policy:
0.00/5

Verified
5/5

2014-12-04

"Very fast delivery of the desired product"


Verified
5/5

2014-12-04

"Arrived fast in good shape. Just installed working great. Well order from them again."

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Verified
2/5

2014-12-04

"Took my order and after the fact disclosed that it was out of stock"


Verified
3/5

2014-12-04

"In 2 weeks the order was not yet shipped."


Verified
5/5

2014-12-04

"I am very Satisfied with the service"


Verified
5/5

2014-12-04

"Very simple transaction. Item arrived before I knew it was shipped!"


Verified
2/5

2014-12-03

"I have not yet received my order. An e-mail was sent Nov. 20 advising me that one of the two items I ordered was out of stock. The e-mail indicated I would get a further update in a day or two. It is now December 3 and I have received neither an update nor the merchandise I ordered. I am still waiting patiently. I did not authorize a partial shipment as one item is not very useful without the other."


Verified
5/5

2014-12-03

"Just wanted to pass along my thanks for a job well done. I ordered two granite sinks, and one arrived damaged. I corresponded with Calvin Greene, and received a new one in record time. This positive interaction has influenced my future buying plans since we are building a new home, and need plenty of items. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-12-03

"Quick service! We love our heated towel rack."


Verified
5/5

2014-12-03

"Thank you so much for my order I got it and merry merry Christmas "


Verified
1/5

2014-12-02

"I ordered a faucet that I was unable to use in the spot that I wanted it. But, trying to return it was a nightmare. They wanted to charge me a 25% restocking fee which would equal about $105. Outrageous.
I asked to speak with a supervisor to try to negotiate and I waited on hold for nearly 45 minutes to no avail. I was told that no supervisor was available, and that the fee was non-negotiable at any rate.
I will never order anything from this company again.
"


Verified
1/5

2014-12-02

"still have not received merchandise, I have had to send two separate support tickets to try and get answers, no correspondence or follow through on commitments made in the emails."


Verified
5/5

2014-12-02

"Came 2 days late but okay "


kgt
Verified
1/5

2014-12-02

"Shortly after ordering my part i received an email saying that the part wasn't in stock and i would be updated in 1-2 days with the most accurate lead time. I was never updated. I called HomePerfect yesterday, 12/1/14, and spoke with a service representative who said he would call me back within an hour with an accurate lead time. He never called back. I still don't know when i am supposed to receive my part and HomePerfect has already charged my credit card even though they don't have the part in stock, it hasn't shipped and they don't know when it will. They should have waited to charge my credit card till after the part shipped."


Verified
3/5

2014-12-01

"Overall I was happy with my order from Home Perfect! The only thing I was unhappy about was the delay in the delivery time. I feel we should have received this sooner than 10 days from the time of order."