"I am very happy with the price that I paid as Home Perfect was definitely a leader in that category. Unfortunately one of the sinks we ordered was broken. I reported this almost a week ago and the replacement has yet to ship. Customer service doesn't appear to work on Sat and Sun as my first reply back was on the following Mon after I reported on a Fri afternoon. I have asked for additional details on when it would ship and for confirmation that it would ship asap and did not receive a reply back. I have currently asked for management escalation on this as not getting the replacement sink is holding up our project.
Update 4/11/16
My sink after I reported broken on 4/1 still has not shipped even though I was told that it would be arriving on 4/9. I am extremely disappointed on the level of customer service. I have asked for escalations to management or a supervisor and have yet to talk to someone that I feel like knows what is really going on or can actually solve the problem. The Fedex number I got indicates that the label was sent to Fedex and that was last of 4/7 with no additional status since.
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"Sink arrived in perfect shape. Looks very nice and appears to be of high quality. Haven't installed it yet as I'm saving it for my total kitchen remodel in a few months."
"The order came quickly although was damaged. We returned the item and the team at Home Perfect was quick to refund us. We were able to quickly turn around and purchase a replacement so in the end it all worked out."
"Product arrived in good shape & when expected. Works great. Good company to do business with."
"Wanted to Purchase Sinks and Faucets to my new House checked with Home Perfect. Customer Service were good enough to understand and suggested me Blanco. Placed order and had my sinks and Faucets in time and in good condition. Finally 5 Stars to HOME PERFECT and will suggest all my fellow contractors to go HOME PERFECT.. Keep up the good work..."
"Smooth purchase!! Easy to choose the product,low prices,quick delivery.Great customer service,I would definitely recommend Homeperfect."
"Great price on faucet but some parts were missing. Called customer service and I was told that they would ship the parts in 48 hours. Called back after 48 hours they had not even started to ship my parts. Had to call Blanco to get my parts. Have not installed faucet yet still waiting for parts. Hope everything else is ok with faucet. "
"Found the perfect Bar sink to fit into my modified antique oak sideboard. It gave it the perfect finish I was looking for. Sink arrived in days in perfect condition."
"This was a hassle free purchase that was well priced and delivered on time and in perfect condition. Well packed for a very fragile item."
"What can I say - great products for the best prices I could find. Fast shipping, too! I highly recommend!"
"the price, the service all excellent. will shop here again"
"I have recently purchased plumbing fixtures for a big project from Home perfect and had the best experience possible. The sales person, Christy, was phenomenal. Knowledgeable, responsive and helpful. She helped figure out the best fixtures for the different bathrooms and made sure everything went smoothly and all the fixtures arrived promptly and in perfect condition.
As an architect I have worked with many plumbing showrooms and suppliers. Home Perfect's service was by far the best and Christy went above and beyond to make sure all went well."
"Our product was smashed on arrival the first time around. I had trouble contacting the company at first but Mark did everything to fix the problem. Once I spoke with Mark on the phone he kept following up with the company that had our second product in route until it was finally delivered. Mark was professional and very helpful in all our interactions. The only reason I give 4 stars instead of 5 is because sometimes the phone is not answered, there may not be enough workers at the company, the chat sessions would also only get 4 stars, and finally the rule that if I had of accepted the first toilet without seeing the damage first I am pretty sure the site says I would have to pay for a return (the way I understand it from the site and they asked for pictures when I said it was smashed...very glad I took some). I also don't think I would have received a full refund (80% I think is what it says on the site) if I wasn't willing to wait the weeks for my replacement to finally arrive...the confidence factor and trust that a company will deliver and make sure you got what you paid for is number 1 with me. I think this company will continue to work on this though so 4 stars."
"Always a great experience"
"Price for Toto toilet beat anything else I could find anywhere. Prompt shipping, although I did have to contact Home Perfect to get shipping status. Customer service person was very responsive."