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Product & services pricing
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Chance of future purchase:
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0.00/5

Verified
5/5

2015-11-10

"The order arrived quickly.. Very happy with purchase.. Would recommend to family & friends.."


Verified
1/5

2015-11-09

"UPDATED: I had a terrible experience and will never shop here again.

Faucet - I knew this item would take 3-4 weeks to ship - it says so on the site. On week 3 I contacted customer service and they said it was still on backorder. On week 4 (this week) I contacted customer service and they said it would be another two weeks. That's 6 weeks total for an item listed on their site as 3-4...and there were no guarantees that I would even ship by week 6.

Colander - I order this item in a bundle with a sink. My sink arrived, but no colander. When I contacted customer service (on week 4) the rep said the item was cancelled. No refund...no email...nothing. To this day, I have no idea if Home Perfect would have ever let me know that the item I had already paid for would never arrive.

I requested a refund of both items and was only refunded 85%. Calvin - the first rep I worked with credited me $452.14 (which I have in an email). I called back in to customer service and the rep I spoke to there agreed that I was owed the rest of my order amount, which was an additional $86. In the response to this review, Home Perfect claims that Calvin refunded my entire order...I have emails that say otherwise.

It's a shame that the service is SO HORRIBLE. The website and the products are great, but it's not worth it if you never get your order. Note - I am writing this 31 days after my order.
"

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Product Returns/Refunds/Exchanges

Verified
5/5

2015-11-09

"Product delivered on time without damage."


Verified
5/5

2015-11-08

"For months I have been looking for the perfect rectangular vessel sink no larger than 18"x11". Well I finally found it ~ on another website. But before I purchased it I thought, "Let me do one last search to make sure I'm really getting the best price..." I discovered the HomePerfect.com website AND a savings of almost $100!! That was enough to cover a great faucet, or mirror, or showerhead, & the list goes on. I couldn't have been happier. It arrived quickly and in excellent condition. We will be installing it this coming week. Homeperfect.com has definitely been saved under my "House Reno" Favorites category! As I have a whole house to update and we've just begun, I'm looking forward to many more spectacular finds to come..."


Verified
5/5

2015-11-08

"Ordered a second heated towel bar to replace a malfunctioning unit (from several years ago). emails told me that the unit was shipping, with tracking number. Great service!"


Verified
5/5

2015-11-06

"Quick delivery at a great price!"


Verified
5/5

2015-11-05

"Great online shopping experience.
Product as described.
Didn't need to contact customer support.
Delivered three days after ordered.
"


Verified
5/5

2015-11-04

"Prompt delivery, with at this point, a quality product. Installed into an existing dropin space nicely. I think the instructions for the mounting clips needs a better How to but things went fine. I would recommend to others to use you Home Perfect for their needs."


Verified
5/5

2015-11-03

"I do not have the product installed as of yet but my overall experience to this point has been highly satisfactory"


Verified
1/5

2015-11-02

"After a week of waiting for a bathroom light fixture that the website said was in stock and having my credit card charged, I received an email from them saying that it would be two months more before it would ship. I cancelled the order."


Verified
1/5

2015-11-02

"Have called 4 times still no delivery yet. Placed order on 23 of oct. Really feel I should be compensatedone in some way."


Verified
1/5

2015-11-01

"Know they promised next day shipping , which was a deciding factor in my decision . Because it was a hot water heater I needed . Kids in school and I work all the big life stuff, and I have no hot water , contact every day after a week an half with know hot water I get this email out of the blue. Saying my order was canceled. What!? I am furious so I call them an nobody nos anything about the email. Stay away from home perfect.com"


Verified
1/5

2015-10-31

"Order confirmed on 10/21 and email on 10/21 said order was verified and items in stock on 10/21. Second email on 10/21 said shipment for my order has been updated to pending. Another email on 10/21 said items are in stock and ready to ship and said large/heavy items ship within 2-3 business days. I called on 10/27 and was told order being pulled that day and we will receive tracking info. Called again on 10/29 and was told that order was being shipped that day and I will receive tracking info within 24-48 hours. It is now 10/31 and no items or tracking info has been received. Must wait until 11/2 to call again. Now I am starting to get concerned about my order. My credit card was charged on 10/21 and it has been 7 business days and their website just shows ready to ship."


Verified
5/5

2015-10-30

"Everything went perfectly! The sink is beautiful and the price was incredible. I didn't need to work with service for anything and that's the way it should be. Great experience! I'll be ordering again and again: "


Verified
5/5

2015-10-30

"Fast and easy. fast shipping. Easy checkout."