"Amazingly(!) fast service from HookedOnTronics: After another online store took 48 hours to admit that the item was actually not in stock, I turned around and ordered the LG Renoir (smart phone, unlocked) from HookedOnTronics in the morning of the 23rd of December. I got the confirmation email through Google Checkout promptly and that evening (about 13 hours later) came the email that the phone had actually shipped. Amazingly, it arrived by FedEx the next afternoon, about 30 hours after I had ordered it. What's more, thinking there was no way to get this before Christmas, I had not even selected overnight shipping!
My hat is off for this level of thoughtfulness and service, simply superb! Thank you, and happy, happy holidays!"
"First off don't believe that this company is anything special because of all the five star ratings. These people have just not had any problems. Customer service is terrible and there is no phone number to call. Yes shipping is extremely fast. I had my order shipped to Tampa from their warehouse in Miami and it arrived the next day. The problem I had was that I had made the purchase through Amazon.com and they only allow you an hour to cancel. I immediately sent an email to the company requesting cancellation of my order. This was in the middle of the night. I then chatted with the customer service rep as soon as the company opened. She asked me for my order number which was not provided to me until after my order shipped. She asked for my name and email address. I told her both but she had no record of my order. I received an email later that day with my order number telling me that the items had shipped. But there was nothing I could do now. So, when it arrived I refused the package so I would not have to pay shipping. However, there is a restocking fee. I do not know if I will get any of my money back. I plan on contacting the BBB if I am not refunded my money. I hope this crappy company reads my review. "
"Your service was the best online service that I have ever had. I will continue to use you site for future purchases . "
"Extremely pleased with the service I received. Ordered product on Sunday night and received on Tuesday afternoon. Actually received product before I received shipping info conformation. Unbelievably fast."
"My order arrived quickly and as advertised. I will definitely be buying from HookedOnTronics again. Thank you!"
"Bought a "new" MTX 704 Amplifier recieved it with out warranty papers and registration card. Also, the bag that holds the screws and other accessories was opened and I'm not sure if other items are missing. So, I don't consider this item NEW since it's probably a return that they didn't inspect. Now they want me to pay shipment of the item back to them. Since they sent the not so new and missing stuff amplifier, they need to pay for shipment of amplifier, not me. Rating 3.33 on Return or Replacement, what this means is don't buy anything from this company because if you have any problem they are not going to resolve it to your satisfaction. 100% customer satisfaction means NOTHING to them."
"Excellent Service, Fast shipping, Accurate description of product on website. "
"Shipped item out day after ordering. Expected delivery was Dec. 1-4, I recieved it the 1st. Lowest price I found. Item was perfect. Great company."
"Ordered today at 12:40 and was shipped at 5:30.
Outstanding!!! Can't wait to get my amp."
"This is my first time e-buying and I found it very friendly. Excellent and timely support."
"Excellent service,easy search and a great selection of products. Checkout was very easy."
"THEY HAVE THE BEST PRICES AND FASTEST SHIPPING.I WILL DEFINITELY BUY FROM THEM AGAIN.
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"Absolutely phenomenal experience. The shipping was very fast and their customer support helped me out when I was troubled by their low low prices. Other people say that it is a scam, but it is not. I got everything within 4 days of original purchase, and with free shipping on heavy items. To those who complain about faulty items- it is not the sellers responsibility to fix a manufacturers fault. That is what the warranty is for. Contact the manufacturer directly. They even have a section on their site with the manufacturer information to resolve such issues. Hookedontronics is paypal verified, and Alpine authorized. All in all, I am completely satisfied, and have and will be going back for more. Low prices are always guaranteed and reasonable if not free shipping! Thank you hookedontronics!"
"Hookedontronics is horrible, if there is an issue with your order they do not return emails. I have sent 2 each, to customer support and product support. I bought a refurbished unit and all it included was the head unit. When I emailed to question about it all I got was automated emails to read the FAQs which had nothing to do with my questions. This product was advertised with GPS / RCA in/outputs etc.. but the RCA harness, nor GPS receiver, nor power harness or ANYTHING was shipped with it. I ended up spending $150 (which is more than just buying a new unit) on all the accessories that the listing said it had, just so I wouldnt have to deal with them again. F--"
"Very awesome company to buy from. They do everything in their power to make things right if a problem arises. Would recommend anyone to do business with them."