"I placed an online parts order, went through fine, no issues. Few days later received a simple response that they don’t ship fluids, no other explanation. I checked the online account and saw the order had been cancelled. Okay so far but would have been nice to have been asked if I still wanted the remainder of my parts order…
Placed another order without fluids, received one email acknowledgment that the order had been received.
Five days later, having heard nothing, I began calling for status updates. Phone number on the order confirmation goes to voicemail, my messages went unanswered.
Only after looking up the direct number to the dealership, then being connected to the parts department was I able to find out that my parts had been on back order and would be sent out that day. Turns out this wasn’t correct either as they arrived later that afternoon.
Hoover may be fine to deal with in person but their online service is severely lacking.
Nothing really to resolve here as I did finally get what I needed but it’s not likely I’ll continue doing business here."

"Got a roof rack at the lowest price I could find anywhere for OEM roof rack. Fit perfectly and shipping was quick."

"I e inquired about my order via phone and email and no one has returned my messages in the last 4-5 days. "

"I submitted an order on-line and it took three days before i got a confirmation of the order. I even received a survey email before the order confirmation. Even once i got the confirmation, it did not give any shipping information (est delivery date). "

"Placed an online order and Sales Attendant was quick to get my order. He also responded to all of my e-mails promptly. "

"timely in and out on parts that I ordered online...I am delighted and satisfied."

"If I need to rate at this point, it’s pretty low as I am not sure where the order is or current status"

"Hoover Toyota was awesome.!! Want to thank my salesman Jack Bernstein & all the managers. Everybody was friendly & helpful. I would highly recommend Hoover Toyota."

"Delivered fast good price "

"The customer service is wonderful, and they try to get you in and out quickly."

"I had an issue with another parts supplier. Jonathan took care of my order and provided very professional service."

"Received error code & warning light regarding Brake Controller. Brought in for diagnostics and repair. "

"Excellent efficiency. Vincent did an awesome job handling my service."

"Anthony was very attentive. He made sure that I received the service that I actually needed. I really appreciated that part. Good service. "

"Parts arrived quickly. Staff helpful with return after I ordered incorrect part. "