"I order parts on line and pick them up in store. Ordered 5 gaskets only got 4."

"I placed an order for five different accessories for my 2023 Tacoma with Hoover Toyota Parts Online. The order was filled and ready for pickup the next day. Jonathan, in the parts department was there to make sure everything was in order and is a very helpful person to work with. Having people like Jonathan working with customers helps things go smoothly and the overall experience pleasant. "

"Friendly customer success, and work as described"

"It was a very hot day in July when my Sienna just quit running at a traffic light in Homewood. It didn't even make a noise when I tried to crank it. It had never stranded me before.
I called Johnathan Dreyer at Hoover Toyota to ask for the number of a toeing service. I met Johnathan in the 1980's when I got my first Toyata Camry. I was about to call this service when someone stopped to assist me. He had jumper cables which allowed me to get started and get home. The next morning, I had to use jumper cables again to get started and drive to Hoover Toyota. I have always used Hoover Toyota to service my Toyotas and I credit them with keeping my Toyotas in such good shape that I can drive them for many years. I trust Hoover Toyota and Johnathan Dreyer."

"Called the parts department multiple times to only get voice mail. Never did get a call back. Talked with service department and they were not helpful either. This was about a part that I ordered. They are always messing up everything. This was their last chance with me."