"This company is so unprofessional! They are very rude! I placed an order and after two months without receiving my order I asked when I can expect it and they told me if I try to get a refund that will put my order at the bottom of the list!!! Who does that?! It took almost 4 months to receive my order! I will NEVER do business with this company again! "

"Ordered a Halloween mask late September, missed the very small print that stated it was on back order, within minutes I tried to cancel but wasn’t allowed. It is December 21st, I was just informed that my Halloween mask has shipped. Fortunately, I was able to find the same mask at mynextcostume.com, for 1/3 of the price. Do not shop here, customer service is TERRIBLE. "

"I placed an order, no joke, 4 months ago. Past the pre-order date. No email responses, nothing. I have to do a charge back now."

"BEWARE! Does not appear as legitimate business. Had to send multiple emails before I was informed everything I ordered was discontinued. I then had to send multiple emails to request a refund which I never got. Stay away from this company."

"I've ordered from them a few times and had noticed that some items did arrive a bit longer than I really wanted. But the past 2 orders I've placed over the past few weeks have arrived within days and I'm super happy with the quality!! Loyal customer and will order again!!"

"DO NOT BUY anything from horrormerch.com. They are super unprofessional and I'm having to open a PayPal resolution case just to my money back. "

"I recently ordered an Ahs mask at the beginning of the month and yet
To receive any updates or tracking info on my order. They said that the mask were in full stock and when trying to contact their help desk about it, nothing happen. They say there trying there best to catch up on the orders since they’re behind but it’s just been way too long for one mask to arrive. You have a better bet going to city walk for a mask or Hollywood usually has better things also. "

"I ordered a mask on Aug 21, 2018 and have yet to recieve it. They keep sending out emails saying they are out of stock but when I purchased the mask they were not out. I may not even get it in time for Halloween. Horrible customer service and very very slow shipping. "

"Was suppose to buy 3 shirts get 2 free. Didn't even state they didnt have my size they just sent 4. Which took over 2 weeks to receive. I never would have spent 25 dollars a piece on crappy shirts. When i contacted them they said it is stated on the site but is easily missed. Horrible customer service. DO NOT BUY FROM THEM"

"I ordered a mask on 9/8/18. Waited a week order status still unfilled. Emailed them was told to check their list of merchandise out of stock. This mask is not on it. Emailed again..was told I will have to wait... still waiting... order status is still unfilled. I run a haunted house. Spent $65 on this mask. It's almost go time and still no mask. Sad. "

"Slow shipping, poor quality of shirts, poor customer service and disingenuous descriptions and listings. An all around dud of a company. Go with Fright Rags, Trick or Treat Studios or Terror Threads."

"Just got my shirts from my second order with them and they came out amazing!! Great prices and quality - will be definitely buying again soon!! "

"PICKED UP A SKATEBOARD AND SHIRT FROM THESE GUYS AND LOVE IT! THE SHIRT IS BETTER IN PERSON AND THE DECK IS SWEET! GRABBING ANOTHER ONE SOON"

"I ordered a few pops and already received them a short few days later! Each one was packaged individually to protect them when shipping and it was definitely a plus!! Already on my second order and will order again! "

"Have been buying from this site for years and always liked the quality of shirts. Communication is fairly quick but have not had issues with any thing I've picked up. Will order again for sure!"