"I've ordered a few times from these guys and although these shirts take a few days, for a small company, they have an amazing product selection and the shirts last! If they could ship faster that would be amazing, but I've ordered 3 shirts from them and they all look great. Definitely getting a bad rap here, will order again! :)"
"I ordered 4 shirts over a month ago and they have not even been shipped yet. I don't care how small the business is, a month is ridiculous. I contacted their email a week ago and never got a reply. It's as if I've been ignored and my order forgotten. I spent almost $100 and would like to know where my order is. I will not order from this site again. I'll update my review if and when I receive my order."
" I dont understand the bad reviews, though most are 3 years old. I ordered 4 tshirts, in XXXXXL i might add, and they were delivered in 2 weeks! Excellent lookin T's and i WILL be ordering more. I highly recommend HORRORMERCH.COM!"
"I purchased a shirt 2 weeks ago and have yet to receive it. This online store is the worst no customer service at all. Beware of this store. I see why they only have 9400 followers on Instagram they are garbage. Fright rags and Cavity colors are great stores to order horror mercy from and both of them have over 20k followers on Instagram. DO NOT ORDER FROM HORROR MERCH STORE!!!!!!!"
"I ordered a shirt on July 5, 2017. I waited for the shirt for 3 weeks to arrive - I contacted them (mind you there is no number to call, just email for FB messenger). They told me they were having issues with the production of the tshirt. I finally get the tshirt and its the wrong one! Needless to say I am squashing the order. HORRIBLE Customer Service and I cannot believe they dont have a customer service line for people to call. "
"I've ordered from them a few times and the shirts are not always shipped the same day - but the quality of the shirts and that they are all officially licensed shows that they are not a fly by night operation. I like their stuff and the site is easy to order from - will definitely order from them again!"
"The shirt quality very good, but the shipping ****. It takes about 2-3 weeks just for them to ship it to you. I thought that the website looked professionally done but the customer service sucked. I would not buy from this company ever again. I really liked the shirts and itis to bad that the shipping ****."
"I've ordered from them several times over the past few years and have nothing but positives to say about their products and service. They are getting faster at shipping and replies and the shirts and masks I've bought from them are licensed and great quality compared to the comments I've seen here.
In the past they have been a bit slower with shipping and replies - but in the 3 orders I've put in this year, I have been very satisfied with their quicker return time and I will order from them again!
If they are reading this maybe they will send me free stuff for the review! Huh guys?! :)
Anyway, great stuff and great value - will order again!!"
"This place is a rinky dink operation. Poor quality shirts, poor quality printing, ZERO customer service. (I'll assume everything is also unlicensed.) Took a full month to get my order partially filled.
Honestly, you'd be better off just uploading your own image to a print-your-own-shirt type shop. Stay away, at all costs."
"I placed an order on January 16, 2015 which was never filled. I was told it was cancelled so I placed another order on Feb. 26, 2015. Later to find that the first order was never cancelled. I am now out on 2 pairs of shoes. I received an email that the second order was filled and will be shipping, yet still no refund on the first order. I have emailed the company in excess of 20 times with no response. Unfortunatly it looks like I will have to resort to getting paypal, my credit card company, and the courts involved. If they would only give me my money back for the services never received, I wouldn't have to resort to these options. STAY AWAY DO NOT DO BUSINESS WITH THESE PEOPLE. THEY HAVE NO CONTACT INFO OTHER THAN AN EMAIL."
"The order was placed for a pair of sneakers on Dec. 1, 2014. As of Dec. 23rd (today) , no info on shipment has been received, nor has their customer service responded to TWO messages. They have "no phone number". I will write one more time, and then cancel the charge on my credit card. Below, I have pasted their disclaimer on their invoice. Their typos and all.
One of my questions asked the actual final price, since the price minus a 20% discount and shipping (less than the 20%) showed the same amount. I am not trusting this company right now.
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Customer note:
THIS IS A GIFT.
Thank you for your business. Please come back soon!
Once you have made your purchase - it may take approx 3-9 business days for your items to ship as most items on our website are made to order items (this excluses all special order items - pre-order items, dresses, sneakers, etc).
US Customers: Items may ship in more than one shipment (at no additional cost) to you depending on immediate stock or warehouse location.
Outside US Customers: Purchases will ship when full purchase is able to be filled. This may include delays depending special order items etc.
Once your purchases are shipped it may take 2-5 (sometimes 7-10) business days from the time of shipment notification to arriving to your shipping location as all orders are currently shipped via US Postal Service Priority Mail. USPS first class mail purchases may take longer (up to 21 business days) and those purchases are not always traceable. We are not responsible for refunds or replacing any purchase that is sent via USPS first class mail that is not traceable via the USPS delivery confirmation system.
International customers please note, that it may take approximately 10-14 (sometimes 14-21) business days depending on your location for your items to arrive as all orders are shipped via US Postal Service Priority Mail. We are not responsible for any damaged or lost packages mis-shipped due to outside of US shipments.
For all customers, please note that there may be noted shipping delays during times of holidays, large sales or when we are traveling to horror conventions. We will do the best we can to adhere to this schedule and get your packages out as soon as we can or within the posted dates within any notifications
As noted on some special order or pre-order items there might be a listed date as to when the product should be available for shipping. We will adhere, as best that we can, to get these items shipped when the pre-orders arrive. But sometimes there are delays that are out of our control and items may take a bit longer than originally noted at the time of ordering to ship. We will do what we can to get them to you as soon as possible, but please be aware of this for any special order or pre-order items.
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Thank you for using Horrormerch.com services
Website: http://www.horrormerch.com
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