"This would be my third order from the company and I have always had a good experience. "
"Quick delivery. good prices."
"Everything Was GoOd 0pppppppppppppppppppppppppppppppp"
"DO NOT PURCHASE FROM THIS MANUFACTURER. THEY DO NOT STAND BEHIND THEIR PRODUCT. WE RECEIVED A NEW COVER 30 DAYS AGO. IT SEEMED FINE UNTIL A RIP SUDDENLY APPEARED NEAR A SEAM IN THE UNDER COVER. THE RIP REVEALED SIGNIFICANT HIDDEN INTERNAL DAMAGE TO THE CORE AND ITS WRAPPING. THERE WAS NO OUTWARD SIGN OF DAMAGE SO BELIEVE IT OCCCURED DURING MANUFACTURING AND DAMAGE WAS COVERED WITH OUTSIDE MATERIALS .
WE QUICKLY CONTACTED HOTTUB WORKS AND PROVIDED PICTURES. THEY VERY QUICKLY UNILATERALLY SAID THEY WOULD NOT COVER THE DAMAGE. THEY IMPLY IT MUST HAVE HAPPENED DURING SHIPPING. THE BOX WAS OPENED AND COVER INSPECTED UPON DELIVERY IN FRONT OF DELIVERY MAN AND NO DAMAGE WAS VISIBLE. I WILL SAY, THIS COMPANY PUTS THE HOT TUB COVER IN A CARBOARD BOX (NOT THAT STURDY) AND DOES NOTHING TO PROTECT IT. NO BUBBLE WRAP, NOT CORNER PROTECTIONS. THEY CERTAINLY DO NOT TAKE ANY EXTRA STEPS TO PROTECT YOUR PURCHASE.
UNLESS YOU WANT TO TAKE THE ENTIRE HOT TUB COVER APART TO LOOK FOR DAMAGE UPON DELIVERY THEN YOU ARE TAKING A RISK BUYING FROM THIS COMPANY. WE WOULD NOT RECOMMEND THEM TO ANYONE AS THEY ONLY HAVE GOOD CUSTOMER SERVICE IF THERE IS NOT A PROBLEM!!!
SINCERELY
UNHAPPY IN MASSACHUSETTS
"
"Hot Tub Works is a very reliable resource for hot tub supplies. The response time is fantastic and their accuracy with orders outstanding."
"After looking at 8 different manufacturers of hot covers online, it was an easy decision to purchase from Hot Tub Works. Their website made it easy to order the specific cover for my hot tub (which is 20 years old) and not have to worry about the specific measurements or features. Hot Tub Works had already done that work for me! I would definitely recommend them over all of the others."
"Had a problem with my order was sent a wrong item. They quickly and pleasantly shipped out my missing piece at no additional cost."
"Communication was great and delivery was in time. "
"Good pricing and timely delivery ! Thanks. "
"It fit perfectly, looks great"
"Order was process, filled and delivered in a timely fashion."
"The entire process was very smooth. Ordering was easy. Confirmation was immediate. Correspondence on delivery was very clear. The delivery was right on schedule. And, we got what we wanted."
"Very efficient service and reasonable prices"
"I like Hot Tub Works. The order came earlier than I expected, and it was packed well. The prices are hard to beat! I will probably be getting all my hot tub supplies from HTW, can't beat it. "
"When I ordered the hot tub cover, I was very specific on which direction it needed to hinge. When I received and inspected the cover, I didn't notice the cover was hinged in the wrong direction until I installed it on the tub. "