"HotelPlanners website was fast, easy and provided great rates for my last trip. I loved the fast way available rooms show very quickly after you enter the search. Saved money on the regular rate seeing we had a few families and lots of rooms, they have the best "group rates"."

"Greatest site ever!! I needed to stay 4 nights in Witchita Kansas and was on a very tight bugdet. I was able to book all 4 nights at Qulaity Inn for $249. It was so easy and I didn't have to worry about a thing. I will definately go through hotel planner whenever I travel:)"

"Never use HotelPlanner.com!!!! I booked a room at Hyatt Place Mohegan through Hotel Planner. They booked it for 2 nights instead of 1 night as requested. I called to get my reservation corrected and they told me that I would have to pay a penalty of 1 night plus tax. So I argued with the guy and he said he would call the hotel. Several minutes later he came back and said that there was nothing he could do and that I had to pay for two nights. When I arrived to the hotel, the manager was actually checking me in and was surprised that my reservation was 2 nights. I told him what had happened and he told me that he spoke with someone from hotel planner and told them not to charge me for the 2nd night and change the reservation. He also explained that since Hotel Planner had billed me, he couldn't refund me for the other night. I cannot say enough bad things about Hotel Planner. It's shameful how they can rip you off like that!"

"Hotelplanner.com is horrible. Just got home from the beach. Thought I got a great deal. I was supposed to stay at the hyatt regency in newport beach. Had piad fully with my credit card and had a confimation number from hotel planner. On the printout it said everything was handled all I had to do was show up. When we arrived we had our car valet to the parking structure and got our luggage out. Went into the hotel and to my surpise they had no record of us and that they were fully booked. It was horrible. Now we where a hundred miles from home and no where to sleep. Ended up getting a hold of customer service if thats what you want to call it. They wouldnt help out at all. Told us they could refund us the money but it would take at least a week. We asked can you please just put us in a comparable hotel room, they said all they could do is put us in the best western in costa mesa. Thanks hotel planner, I wanted to take my family to stay at the beach in a 5 star hotel, and you gave me a confimation number and all i had to do was show up………. My family had a very embrassing time, first when we had to walk out of the hyatt and asked valet to get the car because we had no reservations. Then istead of staying at the beach, hotel plannner got us a room in costa mesa at the best western… Not quite the beach front walks i thought i would be takeing with my family at sunset. Just the 55 frwy out in front of my room. DONT USE HOTELPLANNER.COM EVER UNLESS YOU WANT THIS TO BE YOUR VACATION. They still havent called me back!"

"We just got back from our bachelorette week in Vegas and wow! everything was amazing. We didn't realize how much we saved on our hotel rooms with HotelPlanner until we started partying with these girls we met on our floor. We felt so bad for them we bought the first 3 rounds. This review is a great big thank you!"

"I booked the TI in Vegas for $67 when other sites had it for $139. Room was perfect."

"I was charged for a room for 3 nights but stayed two, the hotel said they would give us credit but didnt. Hotel planner said call the hotel, the hotel said call Hotel planner. Vicious circle. I would never use Hotel Planner again nor would I stay at the Airport Inn in Dayton, Ohio again."

"My wife and I recently returned from a cruise in the Caribbean that we booked via Hotelplanner.com. Usually when I plan the trips they involve roughing it in the Great Outdoors, but when one of my coworkers told me about this site I figured I might as well give it a try- maybe spice things up a bit. My wife was quite pleased to say the least. We were surrounded by beautiful outdoors- we went hiking, learned to scuba, went horseback riding and I even got to go fishing- but we were definitely not roughing it. Not even close. I suppose I’ve set the bar pretty high for myself this time, but not to worry- I know I’ll be coming back to Hotelplanner.com."

"Amazing hotel booking experience! Beats all the other lame sites when you're trying to book a group. I mean really who wants to spend time on the phone anymore booking a group....online is where it's at. Thanks Hotel Planner for making my job as a travel coordinator so much easier."

"I used this online hotel booking service for a group that traveled to Connecticut for a sporting event. It worked out great! Hotel Planner cut my time in half, trying to call all hotels in the area to book rooms would have taken forever. Since I was out of state too and not knowing the area that well, this service made it so easy. All the parents booked individually through my group block with the hotel that Hotel Planner had helped me set up. I will use them again for our next gathering!

For you complaining about the Pet Friendly experience, I would think you need to blame the hotel for advertising themselves as Pet Friendly not the 3rd party service."

"Hotel Planner.com has the worst cutomer service ever, I made a reservation and specifically asked for a pet friendly hotel. On the day before I was supposed to checkin I decided to verify with the actual hotel, at which time I found out pets were not allowed. I contacted hotel planner several times throughout that day, each time the initial agent told me that because I was calling after the 4:00 change deadline I was going to be charged a one night penalty. I would understand if I had not asked for a pet friendly hotel, it would be my fault. But I asked the agent several times and each time the said it was pet friendly.

And if you have an issue don't waste your time asking for a manager. I asked during four different calls, each time I was placed on hold and each time I was "magically" disconected with no return call (even though they ask you for a call back number if you get disconected)

Thanks (Not)Hotel Planner..... now I'm paying $300 to board my dogs for your mistake.
I will be facebooking and Tweeting how horrible my expierience with this company was.

Carlos"

"This is the worst HOTEL BOOKING ONLINE I've ever experienced. My boss booked us thru this site as he sent us to training. When we arrived at HolidayInn Express in Sacramento to check-in the whole block has no power due to accident. And there is no ETA when it will be back, the hotel clerk is willing to refund 100% because they cannot fulfill the services and we still have time to look for one. Unfortunately, its done thru third party which is the HOTELPLANNER.COM so she said to call them and make sure that we will get the full refund and if there is anything they need to confirm the legality of what I am saying, she is willing to answer them. I called and the guy who answered seems sympathetic but asked me to WAIT until the power is back, I said are you in your right mind? What if it will not be back until the morning what do you want me to do and it is 4 of us. What I want is to make sure that I got the full refund so I can make reservations right away to make sure that we have rooms to sleep to tonight. But he told me that he cannot do much anything about the refund! That's it! ITS the worst and first time ever I've experienced such kind!!!!"

"Great site, consistently gets me the best rates for lodging and meeting spaces. My colleagues and I use them for business and leisure travel."

"I love this site. Great rate at the Boca Raton Resort."