"Great service after the fact. I had some trouble booking online, resulting in a double book. Reginette caught my error and was extremely prompt & efficient in correcting! "

"Outstanding customer service from Reginette! Refunded half of my "non-refundable" rate after we had a family emergency to attend to. Will use again."

"I booked a room online for the first time and the system "glitched" changing the date I chose to the date I was online making the reservation...of course you wouldn't know this until you get a confirmation. They refuse to refund me initally but in the end I worked with the right person and was refunded the full amount. Customer service recieves 5 stars in the end!!"

"I made a mistake and booked on the wrong date on line. I called 3 minutes after i booked the reservation on line and they were not willing to change the reservation without a fee. They said that they tried to call the hotel twice to change the reservation without a fee and they could not get a hold of anyone. My wife called the hotel while I was on the line with them and got right through. I told them who to call at the hotel and she called and they were able to change the reservation without a problem. This was extremely inconvient and inflexible. I will never use Hotel Planner again."

"I used Hotel Planner for a training seminar on behalf of my firm. the website was really user friendly and easy to navigate and the customer service when I called was really helpful and polite."

"Thank you very much to Hotel Planner, they provided us a very good hotel for a seminary last week end in Europe. We organised our event with a delay but they helped us and it was a success ! I advice Hotel Planner to everyone !"

"I recently posted a request through HotelPlanner and was very positively surprised by the response that I got back. I do arrange Group trips in Europe on a regular basis and usually it takes a lon time to source the right hotels at the right price. HotelPlanner did all of the sourcing for me and also gave an an allocated local and very knowledgeable planner who consulted me on the offers. I ended up having all hotel option sorted much quicker than usually and i did not have to do any work myself. BRAVO to HotelPlanner - this is the best way for group booking that I have come across in my years of planning group trips and i am recommending it to my friends and family and to YOU!!!"

"Big fan of Hotel Planner. We used them for a cross country road trip, and they found us a discounted hotel (10%-40% off) in every city we went to. Also impressed because they stepped in on an issue we had with one of the hotels and kept at it until it was resolved."

"I booked a room at the Best Western Dry Creek Inn, Healdsburg, Ca. for a wedding. We decided not to stay the night and I called to cancel the reservation. Carlos Diaz handled the transaction in a very timely manner with no problems. I was surprised as this usually is not the case! Carlos was great, he called my home when there was a problem with my card, telling me he would mail the check to me. Sure enough two days later the check came in the mail. I am pleased with Hotel Planner and will certainly use it again, thanks to Carlos' excellent service. "

"Great service. Amanda made my change of date for my reservation quickly. I will use them again."

"I needed several rooms for a business trip to Munich at short notice. One of my colleagues recommended Hotel Planner and he was spot on. Top notch service, even when I needed to make a last minute amendment they were very understanding and helpful. I have already recommended Hotel Planner to some of my contacts and I will definitely use them again for trips in future."

"Hotel Planner greatly simplified contracting three of four hotels across New Mexico and Colorado for a group trip in July.
Great service and follow up. I plan to use Hotel Planner again."

"I booked the Ocean View Rooms at the W Hotel in Ft. Lauderdale for my anniversary with HotelPlanner. The room was great. My rate was 25% off what the hotel was selling. It was a great experience. Thanks HotelPlanner."

"I was overcharged by Hotel Planner. LaQuinta in Charleston walk in rate for College of Charleston parents $97 per night. HP charged $190 per night. Called Hotel Planner to credit the difference and they (after speaking to 4 different people 2 of which were managers) said they cannot credit. that's the policy. The manager Mark would not provide his last name. From now on I will always book direct with the hotel."

"I was directed to Hotel Planner for a recent trip to the Philadelphia area. The reservation was a total disappointment.
1. I had asked for a suite or connecting rooms for my wife, me and my granddaughter. The reservation was a single room.
2. I had specified a specific location where there are at least four hotels. The hotel was miles away.
3. I specified two nights; the reservation was for one night.
4. The Hotel Planner cost for the room was $171; the on site room rate was $134.
5. When I arrived at the hotel and tried to correct the situation. The hotel told me that the reservation was made through Expedia. I called Expedia and, after a 15 minute hold, was directed to the Hotel Planner automated customer service line. The computerized voice told me to change the reservation on line and cut me off.

I realize that the problem was partially my fault for not reading the confirming email reservation closely. However, I never expected that a reservation could be so completely messed up and did not check."