"I ordered this chair to replace a chair that was in sore need of being replaced. I took a chance that the color would match our couch and it was a perfect match. The Chair is quite comfortable and has made its way into being a favorite in our home. To add to this lovely chair, Houzz delivery was fabulous; the chair was delivered at the estimated date of delivery!"
"The first shipment was delivered with a shattered mirror. Our HOWZZ customer service agent made it easy to get the damaged unit picked up, and a replacement item shipped and quickly delivered."
"My order was a few days later than expected, but I was sent emails informing me of that and it actually came earlier than I thought it would. I completely appreciated the customer care as well as the speed of delivery.
Kathy D."
"Bar stools look amazing in our newly remodeled kitchen. They arrived right on time and amazing quality!"
"My product was damaged at the delivery "
"The furniture arrived in 3 boxes, and the box the table was in had some damage. Unfortunately the damage made it through the packing material, and cracked the wood on the table- both on the top and side. My options are to pack IT ALL up (3 boxes worth) and return it, or, they offered me 40 Euro (not dollars, and I'm in the US) off.
They can't replace it, because "the warehouse is empty". So, I'm not too happy about it. "
"My bathroom vanity came in a paper thin box. As a result of the poor packaging screws were spilling out as it came to the house. I had to provide additional screws. There were no assembly instructions.
Suggestion: SHIP IN A REAL BOX!"
"Chairs look great and we’re delivered with care. "
"I have not been able to unbox and assemble my patio set (waiting for Spring weather to come). However the delivery time was as promised and boxes were in great shape. More to come on the assembly feedback. "
"I ordered two bar chairs which were delivered literally two days later! We love them and would do it all over again and again!"
"I purchased the coffee table, it arrived on-time and in perfect condition. I loved my table."
"The light was delivered with no mounting hardware. Customer service was poor. I expected more from a company I frequently use. Houzz did not help us resolve the situation. My attorney says disputing the charge with the credit card company or BBB complaint is the only way to get the company to respond. Very disappointed. "
"I absolutely love the pendant which matches perfectly with our round led mirrors. The shipping speed also exceeded my expectations which was a nice surprise!"
"I was trying to find a good storage bench to combine toy storage and seating space in my daughter's small bedroom, and this item fit the bill. "
"I received my purchase ahead of the date scheduled, well packaged, and in the condition as described by seller.
I will most definitely order from them again!
Thanks for the great service!
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