ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2022-03-25

I received one of the two items I ordered but expect the other on Tuesday!

"I so appreciate being able to find something I truly liked - they will not be installed probably until late summer, so I can't actually give a review - other than appearance, and that is GREAT!"


5/5

2022-03-25

Love this mirror

"Very pleased with this mirror. It will look great in our powder room. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-03-25

Thank you for the replacement.

"It was really great, the quick respond on resolving it any problem make me understand the compromise that your company have with your customers. Thank you!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2022-03-25

Below expectations

"My order was split and arrived at warehouse on different times - order was not together- after calling multiple times was advised I would be contacted and I was not / I called back and was advised that my package was the there just on smother area of the warehouse and that further delayed shipping and when psckshe arrive they through the box on x porch floor - like they did not care "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-03-25

Excellent

"Great site ..inspirations..easy to navigate products are well made..and affordable pricing.I will reco.end to friends and family and continue shopping myself
Thanks
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2022-03-25

Night Stand

"I received the night strand which matches my bed frame. They look great together. However, the product was delivered with both drawers loose, ie, all the screws but one to hold both tracks were removed. I could not figure out the reasons behind removal of screws other than just to make customers feel more inconvenient. BTW, I could not find the removed screws, had to go to the hardware store to match."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-03-24

Fabulous Chairs

"It was a pleasure shopping on the Houzz site. I found the perfect dining chairs for a fair price and was pleasantly surprised to find they would be shipped to me within 4 days, which they were! My local Fedex fumbled the delivery, but I still got them in record time. I love them! An extensive, easy to navigate, trustworthy site is a dream come true. Keep up the good work Houzz!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

3/5

2022-03-24

The is a nice table!

"I love shopping through Houzz. The delivery was as expected and communication was great. However, the table was stained (the correct color) but not sealed. When I dust the table, the stain comes off on the rag. So after I varnish the table it will be perfect!"


3/5

2022-03-23

Desk is scratched

"Product arrived much earlier than expected so I was unable to unbox it for a full week. After assembling I noticed a few scratches on the top, two of which were filled in with what looks like a marker that is too dark. They are minor, but not what I expected for a $1000 desk. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-03-22

Tapestry

"The Wall Tapestry is beautiful. It adds the right touch to my family room and the quality is outstanding. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

2/5

2022-03-22

Not what I expected

"This was my first time ordering from Houzz and honestly I'm not sure I'll return. "Assembly required" is a bit of an understatement here, I think they should warn furniture building experience required to enjoy their products. I got a buffet and I spent close to an hour just putting together one single drawer. I would pay more to have at least the majority of the piece assembled. Also, the materials listed on the product page of the website said 'Wood'. So I expected a real wood buffet console, but the entire thing is fiber board, no solid wood piece to be found. This was my expectation because other products showed MDF as the material listed and this one specifically said wood. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-03-22

Perfect. It matches the rest of my fixtures

"Nothing to tell on the experience … searched, ordered, received. Worked perfectly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-03-21

Experience with my first order from Houzz

"I was able to order my items and received them very quickly. Communication along the way was excellent. I appreciated the tracking. I'm very happy with your service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-03-21

Houzz review

"Houzz was excellent! I had an issue with not receiving my order, however it was no fault of Houzz. I called the company to inquire and was given the information I needed. They were prompt and courteous. The products I bought from Houzz were what I expected and I am very happy with the experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-03-21

Couldn’t have been happier

"This order went off as expected. Shipping and ease of ordering was fantastic. Couldn’t have been happier. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges