"A shipment I was expecting of 2 identical items only had 1 available now and the other in a week or two. They asked if I wanted the 1 now and the other later, or did I want to wait for both to be available. I was impressed that someone was tracking my order so closely to see that I needed 2 and that they proactively got in touch with me to reach a solution that would make ME happy. Excellent!"
"The piece itself is gorgeous and exactly what we needed. The delivery experience was as-described for the most part: we were told that it was curbside, and we were grateful that the delivery man brought it up the walkway a bit, but I didn't realize that he would be leaving the piece we bought along with the pallet used for shipping. Not exactly sure how we're going to dispose of it."
"The stainless is good quality and the wight is just right. They feel sturdy and are quite handsome."
"The tile sample, Long Octave Carrara Marble Rhomboid Mosaic Tile Dark Gray Dot Polished, arrived within five days and is at the top of the choices for my kitchen backsplash. Thanks for sending a whole sheet instead of just a few pieces.
"
"Arrived well packaged. It is exactly as the picture. I love it!"
"Stunning, high quality and very reasonably priced. Better than expected."
"My expectations are always exceeded when I order from Houzz! Great pricing, selection, and quick shipping. My faucets look great!"
"I ordered 4 lights, they arrived in good condition and look great in my entry way"
"The vanity came severely damaged. The top and sink are smashed. The follow up from Houzz is somewhat slow. They communicated replying on the initial complaint and then disappeared. So far no solution. Will update as soon as the problem is solved."
"This headboard is well made and beautiful! Putting together was very straight forward. It looks great and is a really good value for the price. "
"Easy ordering and quick delivery."
"I’m in love with the quality & fast shipping, it’s the perfect size for my coffee bar! (:"
"The pair of chairs are nice. One of them looks as though it might have been returned by a prior customer as the black paint is missing in one area. The screws on the same chair that attach to the bottom of the legs are stripped. The second chair had no issues. "
"Received my sink and it looks great so far. Delivery fast, great communication, can’t wait to get it in my new kitchen. "
"product 54" burbank vanity:
product delivered was not as pictured or described. As pictured the vanity showed a carrera countertop. So white with a good amount of grey vaneing. As delivered the top was very flat almost completeley white. I could have bought this for $300.00 less at home depot.
as described in the blurb below the picture the cabinet was constructed of "solid birch plywood". As delivered the whole cabinet body, interior deviders and bottom are some kind of compressed cardboard which dosen't even rise to the level of particle board, very very cheap material. so some kind of fraud.
There were other delivery problems including threats of charging for return shipping because I did not respond to a communication I did not recieve from the shipper.
So all in all absolutely poor."