"Experience with the company was good. Website was easy. The stools did not have screws that worked. Had to buy better ones. One of the arms broke easily and we had to repair it. With a few screws, and some wood glue and a little patience and we ended up with 5 barstools that turned out very nice and more than worth the amount I paid. A great sale that worked out well for us. "
"Quick delivery, very well packaged desk. We haven’t assembled it yet but it is heavy and we’ll made. **** is always a quality product."
"Ordering from Houzz is always easy and their items are great quality!!"
"Fast Shipping and Products are as described on website. "
"Good experience fast service love our lamp."
"Great experience with HOUZZ. My first and only choice for online purchasing. I am glad I made the purchase. Thanks, Houzz!"
"Barn door handle was the finishing touch for my bathroom remodel. It looks great and delivered within a week."
"Ordering was easy, but shipping from the seller was very delayed with expected delivery dates that came and went. Houzz customer service was initially contradictory in their response but were prompt in responding, eventually clarifying the issue and prompting things along with good communication. The seller, BMF, packaged the chair poorly and packaging was in taters when it arrived with loose pieces nearly coming out. Miraculously, all the parts were there and everything was in good shape. It did appear that someone had previously attempted to assemble the chair so I’m not sure if it was a returned item. The chair, an executive office chair, is well made and as advertised/pictured by Houzz with full grain leather on the seating surfaces. The price was very fair. "
"Delivery was quick, product arrived safely. Came with all the parts. Status of order was communicated. Instructions didn't offer much explanation, just pictures, making it a little tricky to put together. It's all particle board, backing is cardboard, nothing real sturdy about it. The handles are plastic. We planned to use it as pantry closet for kitchen goods like can goods, soda etc. However, the instruction booklet that came with the cabinet states each shelf has a limit is 11 pounds! Not good for storage other than light stuff like paper/dry goods, linens, etc. -- nothing remotely heavy as liters of soda or a shelf full of can goods, juices etc. "
"I was so pleased to find this unique vanity, which was built to my specifications, including exact paint color. Great communication with maker (once I could figure out how to reach him--I could message him after I ordered.) He matched the paint brand and color I specified. Wait time was reasonable. It arrived in good shape. Mine came with an antiqued copper sink, but the wood top can be cut for any sink, I believe. I'm a very happy customer."
"I received my order damage"
"The chair had a lumbar support pillow that stuck out about 4" and could not be removed. It was the most uncomfortable chair I've ever sat it. You couldn't sit up straight in this chair....you had to put a big fluffy pillow above the lumbar support pillow to sit up straight. My mom is 5.1' and weighs a whole 115# at the most...the chair was NOT a good fit. Plus the cushions were very hard and the wood looked cheap - like plastic. This was an expensive chair. I expected a whole lot more from it. We were very disappointed with it. We returned it and have already received our credit for it."
"I was surprised my order included a the pallet that my vanity was delivered on. It was a cumbersome move into our house but that is what was 'free shipping' included- delivery to foot of the outside of my front door. Vanity was in great condition and works as suppose to. "
"Service as always was good and fast in delivery. Unfortunately, the two $18bulbs we ordered lasted one week and both went bad.
No worries we are not going anywhere from y’all, just will not be purchasing those types of bulbs anymore. "
"Nothing like the picture on website. Trying to return but it is $350 to send back… shipping to me cost only $15"