"Since the takeover of Hypersonic, OCZ have certainly got the ball rolling on improving customer relations. Over the past 2 years i have spent over £10,000 on purchasing new notebooks and i have narrowed it down to to just 2 preferred suppliers from a list of 20. I personally recommend Hypersonic/OCZ and i can say i will certainly be buying from them again. "

"Hypersonic is a GREAT company with awesome powerful computers and their customer service is suburb. I have a Hypersonic Aviator GX6 which is one of their older top-of-the-line laptops and this thing is a beast, it still competes with newer computers and can play all the newest games perfectly with no lag time.

Even though I have one of their older models they always treat me right and answer all my questions when I call. Their tech line knows what they are doing and they actually know about their computers unlike other companies that outsource their customer service.

Also their support is LIFETIME which you can't get any better than that and you can ask to speak with a specific person which is nice because they know you and you know them.

I will always try to stay with Hypersonic and will always recommend them when somebody is looking for a fast powerful computer.
"

"From start to finish (receiving my order)this was a great experience. I needed my laptop before the holiday season and it was delivered promptly and without damage. It was ready to use and easy to figure out and when I called with a minor question, it was promptly answered. Everyone I spoke to or had email contact with in this company was polite and friendly. I recommend them to anyone with computer needs. "

"I have been ordering computers from Hypersonic for ten years. I just spent 82 minutes with them as i asked about upgrading my system. I was fully prepared to order a processor and a video card and pay a premium to insure continued tech support. Not only did they answer my questions but directed me to other web sites to get my parts since they no longer sell individual components. The Rep, A.J. also helped me update my bios as well. It is refreshing to get such good service and advice and at no cost!"

"Wow, my story is almost exactly like TCCLAVIGER's. The only difference is, I ordered mine WAY BACK in September and..... I STILL HAVENT RECIEVED MINE!!!! I have sent out countless emails, called numerous times, and am still in the same exact spot as before. Just emailed for a refund.... lets see what they have to say.

UPDATE:After threatening to sue.... I was emailed from a OCZ person saying he was out of town and that my laptop will be shipped out early next week and I would recieve a free flash drive with my laptop.

Next Wednesday, my laptop status was at "ready to ship" and Thursday was "shipped" and recieved via overnight shipping on Friday. (I ordered ground shipping, they upgraded for free)
I recieved the laptop in great condition exactly to specification (upgraded HDD though)and very beautiful looking, but no flash drive. Overall, great product, but takes too long to ship.

UPDATE: I just got my care package...lol. They gave me a case, 2 t-shirts, and a pen! I don't know if they were just trying to butter me up or what but it sure worked. It may have taken a while but for the quality of the laptop, the customer service, and the price, I would say if you are not in a hurry, go with Hypersonic."

"So here is my saga of Hypersonic-PC:
I place an order for a painted Avaitor SR5 based on price/performance/known history of good customer service. Many of my friends have hypersonic laptops and have had a couple of issues, warranty work was always top notch.

The laptop I ordered was no slouch the specs are below:
Aviator SR5
# Non-Operating System Setup (Blank HD). Only Testing and Burn-in - Qty: 1
# Integrated V.92 56K Fax/Data Modem - Qty: 1
# 2 Year Accidental Damage Protection Warranty (System and LCD) - Qty: 1
# Integrated 10/100/1000 Gigabit Ethernet Controller - Qty: 1
# 1 Year Platinum Warranty with 24/7 Toll-Free Tech Support - Qty: 1
# 100GB | 7200rpm | SATA 150 | 8MB Hard Drive - Qty: 1
# (No Disaster Recovery DVD) - Qty: 1
# 8X DVD ± R/W Drive Dual Layer w/ DVD Recording Software - Qty: 1
# Built-in 4-Speaker High Definition Sound System with SRS WOW & Subwoofer - Qty: 1
# 1024MB PC2-5300 DDR2-667 SODIMM (Low Latency) - Qty: 2
# Reflexxion Series Lupine Pink Pearl - Qty: 1
# Paint Top Lid & LCD Frame Only - Qty: 1
# Intel PRO/WIRELESS 4965AGN (802.11agn) Wi-Fi Mini PCI-Express - Qty: 1
# Intel® Core 2 Duo T7500 Processor | 4MB L2 Cache | 2.20GHz | 800MHz FSB - Qty: 1
# Aviator SR5: High Performance Core 2 "Santa Rosa" Gaming Notebook - Qty: 1
# Aviator SR5 in Black - Qty: 1
# Intel® P965 Express Chipset + ICH8R System Board for SR5 - Qty: 1
# 15.4" WSXGA+ 1680x1050 Display w/ Anti-Glare "Matte" Surface - Qty: 1
# Nvidia GeForce 8600M GT PCI-Express 512MB GDDR2 - Qty: 1

So I was told roughly 1 month for delivery due to the painting process. That is completely acceptable to me. I wait a month and no tracking number so I call them, they assure me it is only a 3 day back order on the screen and it will ship out inside the week, and that it had arrived back at hypersonic-pc. I wait another 10 days and still no tracking number.
At this point im curious but not at all angry yet. I try calling and the old number that is now removed from the website is disconnected. I find a second number on the website and call it. OCZ technology answers, the RAM company. OCZ bought out hypersonic, and they assured me my laptop was going out within the week and the delay was due to the take over.
Again, I understand, not upset at all. Another 2 weeks go by and nothing... I start calling around and all the phone numbers lead to dead ends. To make a long story short, I had to call the VP of marketing and have him personally intervene in order to have my laptop shipped out. Well his date he promised, wednesday before thanksgiving gets missed and I call on monday. It is "burning in" on monday and was promised to be shipped on tuesday. Tuesday I call for my tracking number and spend 1.5 hours trying to get intouch with a human and no one will help, they just run customers around in circles. Turns out it did not ship on Tuesday. Wednesday I drive down to the address to just pick the thing up, and they had just shipped it out. They swear it was going to ship next day delivery and they ship it fedex ground, and then fedex screws up the delivery, 3 times, so still.... no laptop!! After all this they swore up and down, and charged me for overnight delivery then shipped it out Fedex Ground! UNACCEPTABLE!

Hypersonic-pc is not a botique computer builder, they are a company that is buying pre-assembled laptops from somewhere else and re-shipping them from the their PC-power and cooling warehouse. They do NOT assemble them there, your techs on the phone do NOT assemlbe your pc, and they have a small facility. THESE ARE NOT US BUILT LAPTOPS, THEY ARE NO DIFFERENT THAN A DELL!

Customer servic is pure and utter failure, with no consistency, and no help short of calling an OCZ executive.

BUYER BEWARE HYPERSONIC-PC WILL TAKE YOUR MONEY AND RUN FOR A LONG TIME BEFORE YOU GET ANYTHING IF YOU GET ANYTHING!

UPDATE!!
After speaking with FEDEX I got them to deliver tomorrow (saturday) because FEDEX is a company with some integrity and understand customer service. So the story will end with fedex delivering my laptop 1.5 months late, and me driving to PC power and cooling with an unopened laptop for a full refund. Thank you very much, Apple will be getting my money!



If you do not have your laptop and you orderd on or about the time everyone seems to have started having problems here are some phone numbers:
***-***-**** "

"It is now November 8th, 2007...almost 2 months after the purchase of my laptop. They took my money and have made zero effort on keeping me updated on the state of my computer. I have yet to even receive the damn thing, I have no idea where is it. As far as I am concerned, they are crooks who robbed me of 5,000 dollars.

They never pick up their phones ever. They have no messaging service. There sales associates never call or email you back ever. I have called twice everyday, and everyday no one picks up. There are laws in the country and this company isn't following them.

I implore you, as the consumer...do not, under any circumstances, buy from this sorry excuse for a business. They have the worst customer service ever simply because there is none. I might as well be talking to the wall.They charge you then forget you.

I cant even contact them to cancel my order, or change anything, or dispute anything. My credit card company cant even contact them.
If my computer does show up I will be sending it back without even opening the box, and if I am not credited immediately I will most likely file a lawsuit against them. I will update this review when that happens.

Bottom line......Do not buy from Hypersonic, they offer nothing special, and they wont take care of you, they'll just rob you.




** After threatening to sue, my order was canceled, ending this truly awful experience."

"I ordered on 10/2/2007. I am moving around the world right now so I asked when it could be shipped to me so I could get them the correct address... I was told roughly by the 15th it would be shipped ($3300 laptop).

So far customer service doesn't seem too bad, it is hard to get ahold of them sometimes but they are helpful when I do come into contact with them. They state they reply emails within 2 hours during business hours, but average is 6 days. The 15th comes along, I call again checking on the laptop. They said they were switching out my motherboard, so the next ship date is the 22nd... okay I can deal with that.

Come the 22nd I call, they say it can ship tomorrow, then... wait call back in two hours.
I am pleased with them telling me to callback in two hours because that must mean they are activly working on my laptop right?.. hm

Anyways I call back two hours later, they say that there was a faulty part, it will have to ship in 2 days, possibly slightly longer.

I check on the website, my order is still in "kitting and assignment" meaning they havent even starting building it yet..

So far none of this is horrible, i understand delays happen and when I call tech support they generally try to help me, I talked to a guy there several times who was very helpful.

Problem comes after the 22nd their sales telephones have been down, its been about a week. I can call tech support and ask about order status, they tell me to call sales. I call sales, but no calls can go through. I call back to tech support(roughly 8 calls made) and they say "Unfortunately we cannot get ahold of them either."

That seems odd that not even their own tech support can get ahold of hypersonic.

Apparently they are going through a merger tech support tells me, but they dont know with whom. I find out that OCZ bought hypersonic-pc, for better or worse.

Hypersonic-pc quit responding to emails about a week and a half after i made the order.

I will update this when something happens.

I will also add that my roommate bought a laptop from hypersonic which looks good and runs great, which is why I went with them... unfortunately so far I am at a loss of what to do about the laptop I ordered.


Update 11/1/2007

Well still cannot get ahold of sales, i can call tech support and they promise me they'll send a message and ill be called back but it never happens. Well I will call/send emails to every sales department/sales person I know asking them to cancel my order, i will call tech support and tell them to pass the message.

If they dont give me a full refund I will be pressing charges, I will keep anyone updated who wants to know.


UPDATE 11-1-2007

I called OCZ technology, who has bought out hypersonic-pc. I have a feeling that hypersonic will be great once OCZ gets settled in, they are a great company. But for now, its obviously a complete mess. OCZ told me around two weeks and they will have completely taken over.

Anyways, I told an OCZ rep that I will be pressing charges and he apologized for everything I went through, and told me i'd get my refund in 24-48 hours. I will update.


UPDATE 11-9-2007

AFter OCZ promised i'd get refunded within 2 days, a week and a half passes and they call me telling me that my system has been shipping and should arrive monday..... not wanting the system considering they have already violated several laws I immediately call them back and the guy who called me doesn't answer. I talk to another OCZ rep who tells me to refuse the shipment and they will refund me.

That sounds absolutely stupid. Why couldn't they just refund me in the first place? Perhaps hypersonic's new owners are just like the previous ones.

Making an appointment with my laywer today.

UPDATE 12-4-2007

Well after my attorny makes a friendly call asking for a refund, still nothing. Its too bad I have to file a claim now, which is going to distract me from my work.

UPDATE 12-10-2007

Okay.. long story short. 3300 dollars gone. I am convinced OCZ will not refund me. I hear different stories each time I call about how I am being refunded. One guy actually told me I was already refunded.

Filing a claim, putting a complaint with the Better business bereau, putting a complaint with the federal trade comission. It would cost at least $7500 to take these guys to court, but thank god for consumer protection laws. When they lose the case if they even let it go that far, they will have to pay my lawyer fees.


Word of advice, if you DO decide to do business with OCZ or hypersonic, document everything to include phone records, receipts, credit card/bank statements, emails, letters, and you should write down the names of each representative you talked to and what they said, and when.

Sure this sounds like a lot of work, but when they try to screw you like they are doing me, they are screwed themselves.

I sent 23 emails, made 68+ calls.

UPDATE 12-19-2007

12 more calls made... talked to the person I needed to talk to only once.. he said he'd call me back .. right

OCZ is ridiculous. i called several different people at OCZ to try and help me with my order, none of them ever call me back. The only person I can ever talk to is the person who answers all phone calls and will "transfer" you to whom you need to talk to.

This company is a joke. "

"still have not received our order for 4 Hypersonic Aviator AX20 laptops. Order has been delayed several times, no word from sales department.
Actually, this order has been pushed back approx. 6 weeks with no word from Hypersonic. Worse, I have been calling, calling, calling, and emailing, for weeks and have only been able to reach someone one time.
The number listed by Hypersonic on their website has no voicemail option. You cannot reach anyone to inquire, complain, etc.
I finally had to call technical support who could not help me with an eta for these items. He advised that I email our original salesperson, with the query. It has been a week, no response to what has been the third email sent.
Very, very dissatisfied with the customer service offered by this company. We shall see how their actual products measure up. They had better be phenom in order to make up for the lackluster m.o. held by Hypersonic's sales and marketing dept.
UPDATE! 11.27.07
Our customers received the Aviators last Wednesday, however they were not the computers that we had ordered. We were given 4 different laptops altogether, Hypersonic citing unavailability with the video cards. Our customer will now receive systems that are more suitable for gaming, rather than the CAD-design that they desired them to be used for.
If Hypersonic had advised as such much sooner, keeping everyone on the same page, then we would have dealt with the unavailability and shipment delay- at least we would have known what to tell our customer who was beating down our door, looking for their items WEEKS after we promised delivery. ( the US Government doesn't like to hear "SORRY, I REALLY DON'T KNOW WHEN YOU WILL RECEIVE THE ORDER YOU PLACED WITH US!")
To top it off, we had actually paid for these laptops as the order was placed- back in September. We now must wait an additional 30 days from the date of product receipt to be paid for them.
I must say, however, that once OCZ officially took over, we received timely customer service and prompt attention. At least, we could call their sales line and actually get ahold of someone, and the items shipped out when they said that they would. They even upgraded our shipping. Perhaps under the OCZ umbrella, Hypersonic will beef up their customer service tactics.
UPDATE 12.20.07
Yes, upgraded shipping. However, they downgraded our systems, shipping us a lesser product with a video card not necessarily compatible with our enduser's needs (autocad). We will see how they work out- we have a contract for these items and have already paid for them- we have little choice at this point.
The lesser systems are also smaller in width, but they sent us bags meant for the larger, original systems. A minor detail, but nevertheless symbolic of how our whole experience has been with Hypersonic thusfar.
I called to check up on the refund that we have coming to us- we have waited one month and so far- nothing. They owe us for the difference between the costs of the original (discontinued)AX7 and the EQ7 that we actually received.
NOTE: altho' discontinued, they still advertise the AX7 on their website...hm.
SO, after calling Hypersonic, or rather OCZ, I speak with a rather nice gentleman who looks thru our file and sees no mention of any reimbursement or refund.
I call back and speak with a Hypersonic operator who cannot even tell me what their phone number is and cannot transfer me to anyone else who may be able to help me.
I call back and speak with someone who says that the only person who can help me with this matter is our original salesperson, who is at the moment in New York at their offices there- and will not return until after the first of the year. What's more- there is no working phone number at their NY offices.
Yes- that's right- THE ONLY PERSON WITH ACCESS TO OUR INVOICE/ SALES RECORDS IS THE SALESPERSON. as if i were born yesterday.
I emailed this gentleman but truly don't expect to hear back from him.
OCZ is no better than Hypersonic. BUYER BEWARE- they take your money and RUN.
I've tried the pleasant approach, the abrasive approach, the consistent approach. Now it looks as if we need to try the legal approach- although we'll probably won't be the first few customers in that line, either."

"HYPERSONIC IS THE BEST!!! This is the second time that i have ordered from hypersonic and i must say their computers are simply tops. i ordered my first laptop from them about 3 years ago and more recently my desktop. windows vista with DX10
runs flight simulator X like a DREAM. i ordered the SONIC BOOM ocx with all the bells... i got dual nvidia 8800 cards and one of those matrox triple display boxes. Yes I am running three 19" panels. NO OTHER COMPANY can build a true dream machine quite like hypersonic can. this box looks great, sounds great (well i can barely hear it run) and runs so fast and stable. The sales team is very knowledgable and they truly want to help. They charged my card just a day after i placed my
order but then again this was a very "custom" order (lord knows DELL/Alienware can't build a box like this). My order actually arrived the very day it was estimated to arrive and i'm soooo happy :)

I still remember their old website with all the coloful notebooks on the front page but WOW the new hypersonic-pc.com website looks incredible and the ordering process was easier than ever. i called a couple of times to change my order a bit and they were more than willing to accomodate me and guide me. both times their warned me that changing my order may cause a bit of a delay but like i said my order still arrived on the original estimated date -COOL!

I ordered the Thunderbolt case and this thing is slightly larger than the average case but it is magnificent. although it comes in an oversized brown box with hypersonic tape on it, it seemed to be very well packed with custom fitted foam around all sides. the box had a small gash on the side which worried me but when i look inside it had barely pentrated the top layer of the
cardboard -whew!

All my stuff, manuals, free games, CDs, etc were neatly packed inside the motherboard box (i've always like the charm of having that) and unpacking and setup were a breeze.

Thank you hypersonic for continuing your amazing tradition of building top-notch PCs with heart."

"I purchased an Aviator EQ 7 in August and am quite pleased. It took about 6 weeks to get, which is typical in the back to school months. System runs a E6700 processor, 4 gig of memory, 200 gig hd in raid 0, and one 7950 video card (no sli). I got the Reflexxon Oppulient Purple Paint it it looks the bomb.

I am running Vista 64. Overall no problems. I ordered my computer with no operating system. The dirver disks they sent were for XP and Vista 64. I went on line looking at their site for Vista 32 bit drivers but they are thin. Seems like Hypersonic really wants you to run Vista 64. All drivers loaded with no problem and the the system is rock solid stable. The only real issue is the lack of display control for the video card other than brightness adjustment using the key pad. The monitor tends to shift very blue and red. With no gamma control colors are way off. I was able to download a quick gamma program that did the job. I suspect once new drivers are available then this issue will be resolved.

I see alot of complaints about not receiving a disaster recover disk. Why anyone would want one baffles me. For a system like this you want to do full backups anyway if you data is critical.

I am please with my new laptop. It may not be as fast as my gaming desktop but it is fast enough for most things I do and it looks great. "

"UPDATE - 10/29/2007 - Just wanted to close this review. On 10/14 I went ahead and fixed my original laptop that they had sent me. Somehow they sent me my original keyboard instead of a new one. I simply told them I fixed my original keyboard myself and would be sending the really defective one back to them. The keyboard was shipped back and my laptop so far is working normally. Sad to say I do love my laptop but as I stated before, support is horrible.

UPDATE - 10/12/2007 OMG! Ok, you know at this point I just want my money back. Yesterday finally got to speak with n-House support and told me he will next day the keyboard. I said great can you please email me the tracking number and he agreed. By 4 PM I had no tracking number and emailed him requesting the tracking number. Today Friday all day no tracking number, however I did get the keyboard and will be installing it today. I was glad they at least came through with their word. After connecting the keyboard, guess what!!! ITS MY ORIGINAL KEYBOARD WITH THE STUCK KEY! ARE YOU GUYS SERIOUS!!! HOW CAN YOU SEND ME A DEFECTIVE KEYBOARD AND ABOVE ALL MY ORIGINAL KEYBOARD WITH THE PROBLEM. All you guys who just got your laptops/PC's I really hope you never have to deal with their support. I pray your PC's never break!!! I've had it with this company.


UPDATE-10/10/2007 - Now I am upset. 24/7 Support advised me I would get a call on Tues. Never did. Called at around 5PM and in house support number is not working, it rings, transfers, then hangs up. Called 24/7 support and they told me the Tech guy for in house support did not come in and they would call me Wednesday. Today Wed. no call either by 11 AM and main support number is still down. 24/7 support told me they sent a message to have a call back. 5:00 pm still no call back 24/7 support told me to call again in 30 mins I have no call back. Called at 5:57 PM, 24/7 support said in-house support has gone for the day and they put in another request to have them call me on Thurs, oh 24/7 doesn't have authority to ship me a new keyboard (I offered to replace it myself.) *sigh

UPDATE - After 3 weeks, I called for a status. After calling for 4 days straight (no answer and no voice mail available), I finally got through their regular support since after hour support cannot help, they were still waiting for the parts. It's a brand new laptop model so I believed them and requested to send me an update via email. (Never got it.) I called again Sept 28 and they told me one more week, requested another email update (never got it). Called again on Oct 4th and they advised me it was shipped Tues. Oct 2nd. Wow, thanks for the notice but now I am glad I'm getting my laptop back. Missed UPS at home friday so I advise to pick up myself on Monday.

UPDATE - Mon Oct 8th, I get my laptop, open it up panel is fixed and noticed keyboard is new. I didn't have the € sign before, oh well keys are keys right, as long as they are QWERTY standard. (So I thought) Turn on the laptop and start browsing the web. (This is when I really get upset.) You have my laptop for almost a month, and your repair team cannot verify the part you replace is working correctly???!!!! The keyboard has an issue where the keys you press are not the characters showing on the screen. If I press E an R is displayed and vice versa. In total about 8 keys are screwed and none of the symbols above the numbers work (!@#$%^ etc). I checked the keyboard language settings and are set to English-US. I even tried setting to English-International and the problem still exists. So I called support, they send me a link to Microsoft's tech-net site to try what I just did. After I called back, they told me someone from regular support will call me back tomorrow since they are closed. WTF?? What is the point of 24/7 support? They can't help with real issues, they can't help with status of repairs if it's past regular business hours. (10am - 6pm). This is a problem for me since I work in the same time zone from 9-5:30. By the time I get home, regular support is already closed. So now I have to call while at work and hope to get home before 6 to call back if I have to. I like the laptop, but customer service has a long way to go. Guess i'm lucky that I'm patient. I will keep updating until I am free of problems.



Ordering was relatively easy. I read through all the reviews and gave this company a chance based on several of the reviews and they were less expensive than Alienware especially in regards to warranty and accidental warranty. So, I placed my order for an Aviator EQ7 on May 7th and it was shipped by the 30th I received it on June 4th. Took longer than what the site stated but 1 month wasn't so bad. When I got it, it had a small dent in the back LCD panel. No biggie, since it didn't affect the actual monitor and was dead pixel free. So I called in a repair for the panel and held off from sending it in for a while since I wanted to really show it off and use it. I can say so far that I am really happy with the laptop and benchmarks from 3D Mark 06.

In Aug a new problem arose. The keyboard had a key stuck. So I called it in and they sent me a shipping label via email. Luckily I kept the box so used the same one. They received the box on Sept 6th."

"Please help shut this company down!
I searched the internet for what I thought would be a top of the line system. I explained to the salesman that it was to be used for business and I couldn't afford for long delays in repairs should something go wrong. Consequently, I purchased every warranty they offered and I was assured that if there was a problem, it would be fixed immediately. I was impressed by the Hypersonic-PC website and purchased an Aviator FX7 laptop for $5,609.00. My credit card was immediately charged the full amount and I was promised a laptop in 8 days.
Nine days later I called and started getting the run around. First, I was told to ignore their build process that is highlighted on their website - it means nothing, it is just a gimmick. Ultimately, it was received on 8/1/2006 - more than twice the time I was originally told. The restore CD was missing and I received a CD about a month later.

I shipped the laptop back to Hypersonic for repair due to a bad motherboard (the system runs extremely hot!)
On 8/8/2007, Hypersonic received my laptop. Today is 10/2/2007 and I still do not have my laptop. They refuse to do anything but say your laptop will be ready in a week or two, but there is no guarantee of that.
I purchased a different laptop for work from Dell after realizing that Hypersonic had no intention of "expediting" my laptop repairs.

Their excuse is that the laptop has been discontinued and the motherboards are on backorder. I had the laptop for a year before it was entirely discontinued and motherboards are no longer stocked. After arguing with the sales manager, he said he would put me at the top of the list of people waiting for motherboards for the FX7. Hmmm, how many people are out there waiting for months on end for their laptops to be repaired? Their website says virtually no downtime on their platinum warranty.

Also, it is amazing how phone calls and e-mails are not returned. This company is clearly operating outside the boundaries of good business practices.

At this point, I am convinced the FX7 motherboard has overheating issues that Hypersonic would like to bury. Please, e-mail me below if you have any questions or would like to see the documentation I have meticulously maintained from this purchasing mistake. BUY DELL!!!!!!!

****@****
"

"So I learned that I was getting shipped off to Iraq for 15 months and decided to shop for a top-of-the-line laptop to take with me. After much research I found a system I liked, and while the same system was available from many retailers, I found Hypersonic PC and their AX20 to have the cheapest price. Since I was deploying soon I confirmed with Hypersonic via email their posted build schedule of 7-10 days. They confirmed this for me and I purchased a brand new Aviator AX20 from them on the 9th of January for nearly $4,000. To my disappointment, at the end of that month my system had mysteriously shipped twice but I had not received it or even a tracking number for its shipment. A few phone calls later, I at the end had to have my system overnighted (at my expense!) just so that I would receive it the day before I left on the 2nd of February, almost a month after my order was placed.
The first day of use I noticed a problem. This is what you can expect from Hypersonic's "burn-in" process. Already upset about the shipping issues, I contacted Hypersonic's service department the very next day about my computer overheating after 10 minutes every time I turned it on. Regardless of environment or use, the system would not fail to overheat. So I sent a couple of detailed emails telling them my problem and received a response of, "This is usually a sign of overheating. Check to see if the fans are working correctly." This is what the Hypersonic warranty will give you.
So, yes my fans were running fine thank you, but my computer was not. After a series of 4 months and 6 unanswered emails, I was finally told over the phone that my system was past its initial warranty period. This is another thing you can expect from Hypersonic. Their policy on returns or repairs is to just wait to respond to a customer's problem until the period in which it is covered has passed. I talked to two people for over two hours, pleading my story to Hypersonic and was granted a repair of the system finally on the 24th of July, nearly six months after I first received the system and noticed the problem. I was forced to ship the system at my own expense from Iraq, back to Hypersonic. It landed at their door nine days ago, and again after a number of unanswered emails, I have heard nothing of its progress. This is what you can expect from Hypersonic's repair department. I got a broken computer for seven months, and now have nothing except a $4,000 sized hole in my wallet.

Update!!! August 22, 2007
I tracked my system through the mail to Hypersonic's repair department and it arrived there at 10am on the 26th of July. A few more inquiring emails later I received an email finally on the 9th of August saying that a faulty motherboard somehow made it past their mandatory 72 hour burn in process. They ordered a new motherboard for my system and said that it would be in for testing the next day, and possibly be ready for shipment the middle of the following week. 12 days later brings us up to date with only two more unanswered emails and still no system. I'm hoping they hold out for a few more months so that by the time that I actually get a working system, it will be completely obsolete. For those still considering buying from Hypersonic, stay tuned for more promising updates!

Update #2!!! September 1, 2007
Well it has been 7 months since I "received" my system from Hypersonic and the result is still a total loss. This timeline is approaching ridiculous proportions. My series of emails were finally answered and the Hypersonic technician told me that despite their best efforts, the motherboard was not the problem with my system, and that they would be experimenting with replacing the processor. Most people know, and if they don't should, that to replace a processor in a computer takes all of two minutes. This of course is not the case with Hypersonic, as it has been since the 24th of August since I heard this news from the techs there. Eight days and two unanswered emails after their last response brings us up to date with a running total of 7 months, 22 emails, 8 phone calls, $4,000 and still no computer.

Update #3!!! October 27, 2007
This is the climax and ultimate conclusion of this sad saga. I received a few weeks ago an email from Hypersonic telling me that my computer was finally fixed, and that in order to get it back I would need to arrange payment with them to the tune of $450 for parts and labor. Horrified after all I had gone through, I thought that this had to be some simple misunderstanding. They assured me that it was not, because it was nearly eight months after my purchase date, the computer was after all not being covered under warranty and I would have to make the payment to get my computer back. I have not spoken directly with Hypersonic since then. After this ridiculous series of events, I was forced to take the legal route with this. After consulting a lawyer on the matter, they informed me that Hypersonic was in fact violating several laws including my own state and New York's Consumer Protection Act, as well as subjecting itself to liability for claims of breach of contract, fraud, mispresentation and conversion in reference to their policies and some things they claim on their website and in emails to me. As of today, they have 3 days to answer my demands for a full refund. I will update and let everyone who is also having problems with Hypersonic, or those of you who are looking into buying from Hypersonic, know how this matter ends."

"I ordered an AX20 on April 13,2007. This was supposed to be my Dream Laptop but, it turned into a nightmare.

I ordered my computer with a "Custom Airbrush Design". June 8 I was informed:

Your system is currently being painted at our paint facility, and is still about 2 weeks from completion.

However, we are using a new painting method called “Powder Coating” which does not allow us to have any custom graphics placed on the lids of our machines.

They refunded some money from my order but, I was very dissapointed because if I would have know there was no "Custom Paint Job" I would have picked another vendor who could do what they advertise.

June 8th they said my system was 2 weeks away. July 19th I recieved my system. It was incomplete. I paid for a complete paint job like the ones in the pictures. They only painted the lid and inside. The DVD player is a normal DVD player. Not the BLU-RAY DVD Player I ordered. The Disaster disk was missing (LOL)

I recomend buying a computer from Hypersonic if your prepared to wait an extra ordinary long time to recieve your system and, get shafted for half the items you paid for with your order.

12/26/07
After many months of waiting I finally recieve a Blu-Ray Drive. Unfortunately it does not fit in my laptop. I wonder how long it will take them to send me the right one?

01/22/08

I finally was able to contact someone at Hypersonic yesterday and, Figure out how to install the Blu-Ray Drive they sent me. Once installed I had to figure out how to play Blu-Ray discs with it (drivers weren't provided).

Hopefuly this finally brings to an end my sad saga of disapointment with Hypersonic. Let me be perfectly clear. I DO NOT recomend them...EVER.
"