"I ordered the Panasonic DMW-LT55 55mm 1.7x Telephoto Conversion Lens for my DMC-FZ150. It was not in stock and I received a warm, friendly e-mail letting me know it was unavailable and suggesting other sellers who might have one.
I called to find out when it might be available and they suggested an alternate-which I already have and do not like (too much blur at the edges).
Go back a year...Same situation but I did buy the alternate. After 3 month of trying and failing to get rid of the blur, one of the internal lenses came loose and rendered it useless. When I called iGadgets Now to complain and order the Panasonic lens, I was told they normally wouldn't deal with the issue but, since they had convinced me to buy the alternative, they would replace it so I wouldn't have to spend the extra on a new lens. They also told me if I didn't like it, I could return it and they'd send the Panasonic. Talk about service!!
To add to this wonderful customer service experience, they immediately knew who I was, my history and even offered to extend a credit toward a future purchase if I did purchase the lens elsewhere for a higher price. Since I really want to purchase the lens from them--and I can wait a month or so before I really need it--I have asked them to let me know as soon as it is back in stock.
With all the 'Customer Service' horror stories out there, it's a pleasure to find a company that offers the best.
December 12
To follow up...Last week I got a call from iGadget Now. The lens would be in any day and, if I approved, they would hold my other order (battery and charger) until the lens was available and send them all together. They arrived on Friday and I was able to try the lens this weekend. The lens does what I want and, once again, iGadget Now has provided excellent customer service. "
"Easy ordering & excellent service! I would recommend I Gadget Now to anyone looking for electronics parts."
"Canon Video Camera charger is as advertised. Quick shipping and excellent contact throughout the order and shipping process. Would not hesitate to use IGADGETNOW again."
"I do not order very often on line and when I do I often get
frustrated. When ordering from I Gadget I accidentally made
a mistake and ordered the wrong Item. They noticed it immediately and CALLED Me While I was still on line. Above
and beyond any other customer service I have ever received on line!!! "
"VERY EFFECTIVE SALESPERSON. OFFERED WHAT I REQUESTED & ALTERNATIVES. SHIPPED ITEM ON TIME AS PROMISED AT A COMPETITIVE PRICE. THANKS! RJK"
"I received the original Fuji charger that I wanted when I wanted it."
"The customer service I received from I Gadget was and continues to be exemplary. I will continue to use their services. It is a real breath of fresh air to deal with people who care about people. Thank you, John Williams"
"We found what we were looking for at the best price on the internet through I Gadget Now. The order process was simple and we received the shipment promptly. We would do business again."
"Had product shipped to my son so I have not yet seen it; if product is as I expect it to be and I had seen it my rating would have been even higher. I was contacted re my order. I was offered a replacement item for an item that I ordered which was not available and agent used suggestive selling to sell me another product. Purchased Sony camcorder charger at a very good price and agent suggested car adaptor which I also bought. The camera lense filter I ordered was not available so agent offered me another filter which was more expensive at the same price as the one I had ordered."
"I lost the charger for my camera battery and was leaving on a trip in a short while so I needed a new charger. I checked the camera store on line and didn't like the replacement price so I asked google for some other sources. I Gadget came up and their price was much much better so I ordered the charger. It got here 2 days before we left on our trip. Couldn't have been better!"
"I recently order several items for my Canon DSLR. The correct items were delivered on time at a competitive price. Thanks for the great service. Dave"
"28916 and date of purchase is 9/18/2011, perfect, just what I ordered. The device works better than the original.."
"Great price, speedy shipping. Thanks I Gadget!"
"Same great products just a lower price!! Would have paid doubled anywhere else and plus they offer fast and cheap shipping which is a steal. Would highly recommend them to family and friends. Customer service was superb! Sooo what are you waiting for? Buy it from I Gadget Now!"
"Hey, Thanks for the great service! When it looked like the shipping of my order would be delayed, the customer rep called me to let me know. He also told me about another piece of equipment that was currently greatly reduced and I was able to pick that up also. Great prices, great service. Five stars "