ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.75/5
Chance of future purchase:
4.70/5
Shipping & packaging:
4.83/5
Customer service:
4.72/5
Return/Replacement policy:
4.82/5

5/5

2024-04-02

EXTREMELY SATISFIED

"I am a brand new customer. My order has been received exactly as I ordered it. So far, customer service has been EXCELLENT, above and beyond my expectations. I will all companies were so easy to deal with; my questions have been answered in a very quick and professional manner. I have read the bible provided and I am super excited for this grow season. I'll keep posting reviews as I go. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-03-31

Great company!

"This company is great! They are very responsive with any issues! Highly recommend!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-28

Great Service-

" I have used ILGM for several years now, and have had no problems up until this year. 2 seeds did not sprout, so I reached out to ILGM on my concerns. They gave me a couple of suggestions, but the seeds still did not sprout. They immediately agreed to replace the 2 seeds, and I received the package 4 days later. ILGM not only got the package here quickly, but they replaced the ENTIRE ORDER! I am quite impressed by the professionalism and service I received, and will continue to use them.
J.S.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-20

Professional and very helpful staff

"Just wanted to commend you guys for quickly resolving the issue of my order being misdelivered. Got my order within the week or so of explaining my situation and it was resolved quickly and professionally. Love ilgm "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-15

Excellent service

"Great service as always best in the business "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-03-14

First time buyer

"My experience was wonderful. Thought I had lost my package. They got back to me the same day, wonderful people will be purchasing again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-12

Just plain good

"I have been using ilgm for about seven years and absolutely no problems or complaints about service or product. They are my go to for beans."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-03-11

Satisfied customer

"Resolved any problems I had with them quickly. Was worried before my 1st order of sending cash this is my 2nd order I dont have that worry now with this company. Will be doing business with them again. Great customer service and great company.
"


5/5

2024-03-08

Such a great experience with ILGM

"I have to say….. I am so impressed with everything about doing business with ILGM. Awesome website, great service, help with growing, etc… I am absolutely a customer for life! Just germinating my first seeds (Peanut Butter Breath) and can’t wait to start growing. Thanks again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-06

Lost order

"I had a with UPS delivered package. ILGM took good care of me afterwards for something that wasn't actually their fault "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2024-03-04

SHIPMENT REPLACED

"USPS tracking said delivered but I never received the shipment 2 weeks later and ILGM replaced the seeds and this happened twice for this order and on the day they sent out the 2nd replacement, the first two shipments arrived in the middle of the night in my mailbox, maybe one of my neighbors had them or something, so I received the first two and the 3rd shipment was sent out. ILGM will replace the seeds if there are issues."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-02-29

Excellent product and service

"Seeds are top quality and service is outstanding "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2024-02-14

Seeds are completely junk. I've ordered over 60 seeds with a 20% success rate

"So I ordered a hero pack from them which was 30 seeds and a managed to grow eight plants out of the 30 seeds. Now I will say they did they. They reimbursed me for all them seeds and sent me another 30 and the thing is less of them group. I've sent them pictures. I've done everything that they asked that the company asked. I followed their how to germinate their beans video. I done everything that company asked and now that none of their seeds are growing except for like five, they want me to send them back so they can investigate them. Even though it's supposed to be a 100% guarantee is long as you do what they say and they want me to cover the shipping. Don't fall for these paid for reviews guys. I am a legit customer. I have pictures of the weed that I grew up the seeds. The weed is no good. The quality is no good. The seeds are no good. Save your time, save your money. Go to Barney farms. Go to Humboldt county. Better yet, just go to attitude.com. you can order any seed from some of the best genetics in the world. Do not order from ILG."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2024-02-06

Bad advice from support

"Seeds from ILGM are usually pretty good. Had some fail. Their track record not as good as from other sources including seed trades among friends. You just have to be wary of customer support though. They can give bad advice. Like "Claire" who advised " Remember to water just around the stem of your seedlings". That's a rookie mistake. You don't want your stem wet. The area around your stem should stay dry. Roots expand out looking for water. They don't just stay next to the stem. Plus if the stem stays wet or damp you risk stem rot. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-12-07

Great guarantee

"So far they have stood behind their product. Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges