"I ordered a wig. It looks nothing like the picture I took pictures of it and sent them to them and they supposed to send me a sticker so I can send it back I haven’t heard from them they’re not answering the phone and when they did answer the phone they don’t understand English. I’m having a hard time getting my refund the week was $135"
"I saw this wig online and decided to order it. This is my first time ordering from this company. I received the wig today March 13th as soon as I looked I at I immediately I knew they sent me a different one from what I ordered. I called the company git no one they called me back and told me I need to take 3 pics of the wig and tell them what I don't like about it. There was a language barrier also. I took the pics and send emails and no response at all. I am nit keeping those mess. I don't know why they feel like they should ignore people after taking their money. This my first and last order with them. I am so disappointed with my purchase and so pricey it's nit worth it. A totally different from what they advertised. SUPER DISAPPOINTED!!!"
"The wig I ordered looks nothing like the wig that was pictured or described when I ordered. Also when you order, you will get a PayPal receipt, but no confirmation from IDefine as well as no order number or shipping confirmation. You will never get a live person on the customer service line they provided. I am reporting them to the BBB."
"I purchased a wig that looked nothing like the picture. The model was wearing a very pretty big loose curl wig. What I got was a bushy afro looking wig which looks like a wanna be wet and wavy texture when wet. The color was #2, not anything close to black. The hair was brittle and shedding straight out of the box. Not soft and silky like advertised. I wish I had done my research before I ordered it. I read the reviews on their website but I don't feel that any of those reviews are from real customers. I tried leaving a review on their website and it would not take it. The package took 2 weeks to receive it and it came with no invoice, no receipt, no return label. You have been warned. Don't be their next sucka!!!!"
"Wig sent was the wrong color, wrong length, wrong texture. It is NOTHING like the photograph. No invoice, email, receipts or other notification "
"I ordered my unit for my son's wedding on March 3, 2023. They sent the wrong unit and won't fix the problem. Horrible customer service, I spoken with three representatives and they understood very little English. I would've give them one star, it's 0 from me."
"No customer service, they do not answer the 717 number, they don’t give you a proper receipt no order number , no info on delivery date. SIMPLY THE WORST "
"This wig is an easy grab and go unit. That can be worn everyday. Perfect for the office and a night out."
"I ordered a wig, paid, no confirmation email, no order/tracking info, no response when I email....no wig received up to now.. I don't know what to do or think. Was I scammed?"
"I purchased this in December 22 it arrived in a couple of weeks. Had it styled to. Looks great."
"It’s exactly the style and cut that I was looking for. I dyed it brown and it looks perfect. I am so happy that I bought it."
"My wig looks nothing like the photos. My friends are still laughing days later . Will attempt to return."
"The wig that I purchased for $159.99, wasn’t nothing that was in the picture, it didn’t have the shine or the pretty curl’s. It looks like a curly Afro wig, it is really that bad. So ugly. I am so hurt and now they will answer the phone call."
"Their wigs look nothing like the photos. Buyers beware. Bald on top!"
"LADDIES/SISTAHS: DO NOT BUY UNITS FROM THIS COMPANY! PURCHASED A UNIT ON 11/25, AFTER ONE (1) I HAD NOT RECEIVED THE MERCHANDISE. CALLED THE NUMBER ON THEIR WEBSITE, HAD TO LEAVE A VOICE MESSAGE FOR A RETURN CALL. FINALLY RECEIVED A CALL BACK AFTER 3 DAYS. WAS INFORMED THAT THE UNIT WAS OUT OF STOCK NOW! I TOLD THE LADY THAT WHEN I PURCHASED THE UNIT, THE ITEM WAS NOT OUIT OF STOCK, AND I REQUESTED AN UPDATE AS TO WHEN I WOULD RECEIVE THE PRODUCTS! SHE INFORMED ME WITHIN 3-5 BUSINESS DAYS! THE UNIT FINALLY ARRIVE ON. 12-10-2022....OH MY GOODNESS! THE UNIT IS NO WHERE NEAR WHAT WAS ADVERTISED ON THEIR WEBSITE...NOT 150 DENSITY, THE HAIR NEAR THE PART WAS SO THIN I WAS AFRAID TO TOUCH IN IN CASE THE HAIR STARTED TO FALL APART! NEXT, HAIR WAS NOT FULL, AND THERE WAS NO HIGHLIGHTS AS THE PICTURE DISPLAYED! I HAVE SINCE FIL4ED CLAIM AGAINST iDEFINE WIGS WITH PAYPAL FOR A FULL REFUND! THEIR CUSTOMER SERVICE IS SORRY, AND THEY DO NOT MAINTAIN THE INVENTORY PROPERLY FOR THE CUSTOMERS TO EXPERIENCE A GREAT SHOPPING EXPERIENCE! I WILL NEVER PURCHASE ANOTHER NOTHING FROM THIS WEBSITE OR THIS COMPANY! BUYER(S) BEWARE OF THEIR POOR REPRESENTATION OF THEIR PRODUCT AND COMPANY, AND THE LACK OF EXCELLENT CUSTOMER SERVICE!!!!!"